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Image of OCEAN VIEW CANCUN ARENAS
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Image of OCEAN VIEW CANCUN ARENAS
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1/5

Image of OCEAN VIEW CANCUN ARENAS
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Safe area tag

Safe area

Beach

Business

Business

Family

Family

Pet-friendly

OCEAN VIEW CANCUN ARENAS

Rating icon

6.4

Poor (318 ratings)

Cancún, Mexico - 

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210 m Las Perlas Beach

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980 m Playa Tortugas

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1.05 km Puerto Cancun Marina Town Center

Hotel Overview

Ocean View Cancun Arenas is a popular hotel located in Cancun, offering guests a chance to enjoy the beauty and excitement of this famous Mexican Caribbean destination. Based on guest reviews, here is a brief overview of the good and bad aspects of staying at this hotel.

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Hotel highlights

Atmosphere

Location

Pool

  1. Stunning Ocean Views: Guests love the breathtaking views of the ocean from their rooms, making it a major highlight of their stay.
  2. Beachfront Location: The hotel's prime location right on the beach is highly appreciated, providing easy access to the sea and sand.
  3. Friendly Staff: Many reviews praise the warm, friendly, and helpful attitude of the hotel staff, enhancing the overall guest experience.
  4. Entertainment Options: The hotel offers a variety of entertainment options, ensuring guests have plenty to do during their stay.
  5. Food Variety: The variety of food available at the hotel's restaurants receives positive remarks, catering to different tastes and preferences.
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Area for improvement

Bathroom

Amenities

Sleep

  1. Outdated Rooms: Several guests report that the rooms feel outdated and could benefit from renovations and modernization.
  2. Inconsistent Room Cleanliness: There are complaints about the inconsistency in room cleanliness, with some guests finding their rooms not adequately cleaned.
  3. Limited Wi-Fi Access: Many guests find the Wi-Fi access to be limited and unreliable, which can be inconvenient for those needing to stay connected.
  4. Noisy at Times: Due to its popular location, some guests report that the hotel can get noisy, especially during peak seasons or events.
  5. Extra Charges: Guests have noted displeasure with unexpected extra charges for certain amenities or services, suggesting a need for clearer communication upfront.

Amenities

Kids pool

Game room

Babysitting

Babysitting

All inclusive

Restaurant

Bar

Breakfast available

Breakfast available

Pool

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Related hotel videos

Score icon6.4

RateScore

Total 318 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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6.4

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expedia

318 Reviews

6.4 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Food

Nature

Cleanliness

Fitness

Amenities

Bar

Bathroom

Breakfast

Atmosphere

Location

Sleep

Pool

Wi-Fi

Family

Accessibility

Nightlife

Air Conditioning

Restaurant

Beach

Kitchen

Entertainment

Transit

Gym

Business

Parking

Food was mentioned 565 times

45% Negative45% Positive

Reviews based on Food

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Maritza Jhoana5 months ago
3/5Google icon

The food was good pricing is good also. Rooms are good for the pricing. Receptionists are very slow and you have to wait a very long time to check in and out.

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Sean Farhy5 months ago
1/5Google icon

Absolutely terrible would be an understatement - although the hotel would probably takes that as a compliment . Notice all the 5 star reviews don’t have any comments We would have checked out sooner but my family got violently ill (diarrhea & vomiting) from the food. It was poorly prepared and there were no sneeze guards at the buffet. The music was so loud that you could hear it louder than the tv which was set volume 27 to be able to hear it. When you went to the building 2 pool it was so loud from the echo and the distortion it was inaudible. It sounded like an eight year old trying to play an electric guitar. I was sick in bed all day and the music was blaring, so I couldn’t even sleep. I called down to the front desk multiple times, and they weren’t understanding nor did they turn the music down. When I felt well enough to go down to move rooms I was told that they unable to accommodate that request. Our room had not one painting or art work only a mirror, and that was pretty much the whole hotel. It was basically a lack of caring or pride for the property. The lounge chairs were all mismatched with dry-rotting mesh and the umbrella tables next to them had dried food on it that looked like it wasn’t cleaned in weeks. The pool had a Snickers wrapper it in for more than 24 hours. The employees, especially the front desk were beyond rude, and just didn’t care about the guest’s experience. There were a few notable exceptions Carlos and Jose both waiters were very nice, and the doorman was also very nice. We checked in on the Dec. 22 and checked out Christmas Eve Morning, 24th. They also said that they would not refund me. To sum up this place, we missed two days of our vacation, had to leave Christmas Eve morning, and still have the lingering effects of food poisoning. Now I’m fighting with the booking agency, Amex, and the hotel to refund me my money. We’ve been to Cancun five times in the past three years and always had a great experience. There’s a lot more I could say about this place but me / my family’s experience is on par with everyone else’s. I’m 49 years old and have traveled a fair amount in my life. That said I have only checked out early from a hotel room once in my life. This was it. If what you read doesn’t stop you from going to this place all I can say is - Good Luck!! Ocean View Cancun Arenas instead of a canned response pretending that you care - just refund me my money so this horrible experience can all be over. And it’s funny that all the 5 star reviews don’t have any comments, which makes me believe that they are fake.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 209

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Number of floors 5

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Number of buildings/towers 2

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

23

Download

62

Upload

28

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Las Perlas Beach

210 m

Playa Tortugas

980 m

Puerto Cancun Marina Town Center

1.05 km

Plaza Las Americas

1.5 km

Langosta Beach

2.5 km

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Airports Nearby

Cancun Intl. Airport (CUN)

10.5 km

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Restaurants

Starbucks

980 m

Hiromi

1.12 km

Puerto Santo Puerto Cancun

1.12 km

Restaurante Käajal

1.12 km

Restaurant Gaviota

350 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.7 - $1.5

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Coffee

$1.4 - $6.2

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Beer 0.5L

$1.1 - $1.9

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Meal, inexpensive restaurant

$6.5 - $19

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Public transport, one-way ticket

$0.5 - $0.8

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Taxi 1km (normal tariff)

$1.4 - $3.3

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Meal for 2 people, mid-range restaurant, three-course

$24.4 - $92.2

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Bottle of mid-range wine

$6.5 - $10.9

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McMeal at McDonalds

$8.1 - $10.3

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Coke/Pepsi 0.33L

$1.1 - $3

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Public transport, monthly pass

$28.3 - $55.3

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Gasoline (1 liter)

$1.3 - $1.4

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Mobile phone monthly plan

$16.3 - $27.2

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Fitness club, monthly fee

$21.7 - $48.9

Weather In Cancún

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°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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