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Image of Riu Palace Las Americas - Adults Only- All Inclusive
Image of Riu Palace Las Americas - Adults Only- All Inclusive
Image of Riu Palace Las Americas - Adults Only- All Inclusive
Image of Riu Palace Las Americas - Adults Only- All Inclusive
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1/5

Image of Riu Palace Las Americas - Adults Only- All Inclusive
Image of Riu Palace Las Americas - Adults Only- All InclusiveImage of Riu Palace Las Americas - Adults Only- All InclusiveImage of Riu Palace Las Americas - Adults Only- All InclusiveImage of Riu Palace Las Americas - Adults Only- All Inclusive

Safety index

56 out of 100

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Beach

Eco-certified

Golf

Spa

Adventure sport

Riu Palace Las Americas - Adults Only- All Inclusive

Rating icon

9.0

Excellent (12,844 ratings)

Cancún, Mexico - 

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Location icon

140 m Plaza Caracol Mall

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560 m Caracol Beach

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700 m Cancun Convention Center

Hotel Overview

Riu Palace Las Americas, located in Cancún, is an adults-only, all-inclusive resort that generally receives high praise from its guests. This beachfront property, known for its remarkable architecture and prime location near local attractions, offers an array of amenities and services tailored to provide an unforgettable stay. Based on user reviews, here are the good and bad aspects of the hotel.

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Hotel highlights

Service

Property

Food

  1. Exceptional Service: Guests frequently commend the staff for their attentive and friendly service, making the stay more enjoyable.
  2. Quality of Food: The variety and quality of food available at the hotel's restaurants receive positive feedback, satisfying a range of palates.
  3. Location: The strategic location of the hotel, offering easy access to the beach and nearby attractions, is highly appreciated by visitors.
  4. Cleanliness: The overall cleanliness of the hotel, including rooms and public areas, is consistently noted as a strong point.
  5. Entertainment Options: The variety of entertainment and activities available at the hotel keeps guests engaged and entertained throughout their stay.
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Area for improvement

Sleep

Air Conditioning

Accessibility

  1. Wi-Fi Quality: Some guests have noted issues with the Wi-Fi connection, including instability and slow speeds.
  2. Reservation System for Restaurants: The necessity to make reservations at some of the hotel's popular restaurants can be inconvenient, especially during peak times.
  3. Room Noise: A few reviews mention problems with noise in the rooms, either from neighboring rooms or external sources.
  4. Beach Area: Although the hotel is located on the beach, some guests feel the beach area is too small or gets overly crowded.
  5. Limited Pool Space: During busy times, the pool areas can become quite crowded, making it difficult to find a comfortable spot.

Amenities

Grocery/Convenience store

All inclusive

Restaurant

Bar

Room service

Room service

Breakfast included

Pool

Spa

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Related hotel videos

Score icon9.0

RateScore

Total 12,844 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.2

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8.8

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4.6/5

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4.5/5

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booking

29 Reviews

9.2 / 10

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expedia

3,907 Reviews

8.8 / 10

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google

4,817 Reviews

4.6 / 5

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tripadvisor

4,091 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

4,817+ People Are Talking

Service

Property

Food

Nature

Bar

Cleanliness

Fitness

Breakfast

Location

Amenities

Nightlife

Atmosphere

Pool

Sleep

Bathroom

Safety

Family

Couples

Accessibility

Air Conditioning

Restaurant

Transit

Beach

Wellness

Kitchen

Spa

Entertainment

Wi-Fi

Hot Tub

Gym

Business

Service was mentioned 1326 times

11% Negative84% Positive

Reviews based on Service

User image
William A1 month ago

The hotel itself is nice and the beach is wonderful. The reason we will not be going back is because of the service and disregard for our reservation. We reserved the jacuzzi suite room in April of 2022. We go to this particular resort because we have stayed in those suites before and love the jacuzzi on the balcony. When we checked in, we were told there were none available. We had reserved this room nine months ago, and could not be given this room. We could have stayed anywhere and gotten a beach hotel. Since we were not pleased with customer service lack of help with this, and the food quality was lacking, we will not be going back.

User image
Sarah Jegoux2 months ago
5/5Google icon

My partner and I had a great time at this place. The staff is really friendly, always asking if you need something. The hotel is nice and offers many services such as party and activities. Our room was at the eighth floor and the view incredible. However the shower is not the best. The food in the restaurants is good but the food at the buffet is not a high quality. Adult only is a 10/10. The hotel is located at 5-8 minutes walk to the bars and clubs which is good when you want to have fun at night. The hotel proposed shows every night. We recommended this resort.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 372

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Number of floors 8

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

43

Download

54

Upload

34

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Plaza Caracol Mall

140 m

Caracol Beach

560 m

Cancun Convention Center

700 m

Forum Beach

840 m

Chac Mool Beach

1.19 km

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Airports Nearby

Cancun Intl. Airport (CUN)

12.5 km

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Restaurants

Riu

210 m

Kawachi Specialty Restaurant

210 m

Starbucks

280 m

Starbucks

350 m

Turquesa Restaurant

210 m

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

41 out of 100

Risky

Cancún safety index

Safety

Crime

56

Overall Safety Index

Risky

An average rating of the six safety categories

56 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

43

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

47

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Property safety

Risky

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Likelihood of theft.

lowhigh

49

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

lowhigh

31

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

63

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

56

Overall Crime index

Moderate

An average rating of the crime categories

56 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  59/100

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Car theft  50/100

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Car break-ins  57/100

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Home break-ins  56/100

Violent crime severity

Moderate

58

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Physical attacks  52/100

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Racism or religion motivated attacks  31/100

Other crime severity

High

61

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Insult or harassment in public  41/100

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Corruption or bribery  73/100

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Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.4 - $8.7

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.4 - $18.9

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Public transport, one-way ticket

$0.5 - $0.8

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Taxi 1km (normal tariff)

$1.4 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.8 - $109.9

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Bottle of mid-range wine

$6.5 - $13.5

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McMeal at McDonalds

$6.5 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $3

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Public transport, monthly pass

$39 - $55

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Gasoline (1 liter)

$1.2 - $1.4

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Mobile phone monthly plan

$16.2 - $27.1

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Fitness club, monthly fee

$21.6 - $32.5

Weather In Cancún

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

No pets

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