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Image of Sun Palace Cancun - Adults Only - All-inclusive
Image of Sun Palace Cancun - Adults Only - All-inclusive
Image of Sun Palace Cancun - Adults Only - All-inclusive
Image of Sun Palace Cancun - Adults Only - All-inclusive
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1/5

Image of Sun Palace Cancun - Adults Only - All-inclusive
Image of Sun Palace Cancun - Adults Only - All-inclusiveImage of Sun Palace Cancun - Adults Only - All-inclusiveImage of Sun Palace Cancun - Adults Only - All-inclusiveImage of Sun Palace Cancun - Adults Only - All-inclusive

Safety index

47 out of 100

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Beach

Luxury

Spa

Adventure sport

Sun Palace Cancun - Adults Only - All-inclusive

Rating icon

9.0

Excellent (10,909 ratings)

Cancún, Mexico - 

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500 m Iberostar Cancun Golf Course

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1 km Delfines Beach

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2 km El Rey Ruins

Hotel Overview

**Sun Palace Cancun - Adults Only - All-inclusive** is a luxurious resort located in the stunning area of Cancún, Mexico. This resort is particularly celebrated by adults seeking a serene and pampering getaway. Based on user reviews, it has garnered a reputation for its impeccable service, stunning beachfront location, and a plethora of amenities tailored for an unforgettable all-inclusive experience.

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Hotel highlights

Service

Property

Food

  1. Exceptional Service: Staff are praised for their attentive and personalized service.
  2. Stunning Beachfront Location: Guests love the pristine sandy beaches and clear blue waters right at their doorstep.
  3. Quality of Food: The variety and quality of dining options receive high marks.
  4. Adults-Only Atmosphere: The tranquil, adults-only environment is highly appreciated for relaxation.
  5. Room Comfort and Amenities: Luxurious rooms equipped with modern amenities ensure a comfortable stay.
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Area for improvement

  1. Reservation Challenges: Some guests have reported difficulties with booking reservations for restaurants.
  2. Occasional Maintenance Issues: A few guests have noted sporadic maintenance issues in their rooms or common areas.
  3. Limited Nightlife: Those looking for vibrant nightlife might find the options within the resort somewhat limited.
  4. Seasonal Seaweed Problem: During certain times of the year, seaweed accumulation on the beach can detract from the natural beauty.
  5. WiFi Connectivity: Despite being included, some guests have had issues with WiFi connectivity and speed.

Amenities

All inclusive

Restaurant

Bar

Room service

Room service

Spa

Hot Tub

Hot Tub

Breakfast included

Pool

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Related hotel videos

Score icon9.0

RateScore

Total 10,909 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.8

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4.6/5

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4.5/5

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booking

114 Reviews

8.8 / 10

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google

1,854 Reviews

4.6 / 5

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tripadvisor

8,941 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,854+ People Are Talking

Service

Property

Food

Nature

Fitness

Bar

Breakfast

Couples

Amenities

Cleanliness

Atmosphere

Nightlife

Location

Pool

Wellness

Spa

Bathroom

Family

Transit

Sleep

Hot Tub

Restaurant

Beach

Accessibility

Safety

Gym

Wi-Fi

Kitchen

Business

Entertainment

Service was mentioned 447 times

9% Negative87% Positive

Reviews based on Service

User image
Rebekah Louie1 month ago
5/5Google icon

My husband and I just finished our 4 night honeymoon here and it was incredible! It was both of our first times doing all-inclusive and we couldn't have asked for a better experience. From the moment we were greeted by our driver at the airport to the friendly staff and delicious food, our honeymoon was truly perfect. Neither of us drink and we prefer a more relaxed and romantic getaway, so Sun Palace was the perfect escape for us. If you're looking for something laid back and restful, this is your place! Some tips: - Pay ahead for private airport transportation. We paid $180 for both ways and it was worth it to have the privacy and direct commute without any stops at other resorts. - Room service food is decent, but not as good as the breakfast and lunch buffets or the sit down dinners! Definitely nice to have the option if you're wanting to stay in, but totally worth leaving the room to enjoy more options and better quality food. - Our favorite restaurant was Thai (we tried the Mexican and Italian place too). Would highly recommend getting a reservation for the Thai restaurant a couple nights in advance since they are booked out pretty far. - Bring small bills for tipping staff. We heard this from a friend and it was so nice to be able to thank those who served us so well all week! - We had $500 resort credit, which can be used in some of the shops/spa/activities but you have to pay a 16% service fee for anything you purchase with resort credit. - Our favorite food/desserts: steak fajitas (room service), banana crepe (Sweet Shop), short rib & chicken steamed buns (Thai), fresh breads (breakfast buffet), Gelato (Sweet Shop).

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Vicki S1 month ago

Palace Resorts have made several family vacations so memorable for me over the years. They are a step above other resorts. The spa is world class! I had a great massage with Cristina and a great mani/pedi with Greta. Miguel , Juan and Manuel are wonderful waiters. We did a chefs dinner that was hosted by Pedro and it was wonderful with an amazing opera singer. The food is amazing and the service is even better. Adolfo is a very attentive concierge for VIP guests. This was my second time here traveling with my sister. It is the perfect size. We will definitely be back! :)

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 247

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Number of floors 8

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

15

Download

71

Upload

55

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Iberostar Cancun Golf Course

500 m

Delfines Beach

1 km

El Rey Ruins

2 km

Ventura Park Cancun

3 km

Riviera Cancun Golf Resort

4 km

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Airports Nearby

Cancun Intl. Airport (CUN)

6.5 km

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Restaurants

Arena Sports Bar

420 m

La Hacienda Restaurant

2.5 km

Km 19.5

770 m

Restaurant las Fuentes

630 m

Sun Palace

Nearby

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

41 out of 100

Risky

Cancún safety index

Safety

Crime

47

Overall Safety Index

Risky

An average rating of the six safety categories

47 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

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43

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Physical safety

Unsafe

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Likelihood of injury due to harmful intent.

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27

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Property safety

Very Unsafe

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Likelihood of theft.

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14

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

lowhigh

31

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

64

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

56

Overall Crime index

Moderate

An average rating of the crime categories

56 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  59/100

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Car theft  50/100

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Car break-ins  57/100

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Home break-ins  56/100

Violent crime severity

Moderate

58

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Physical attacks  52/100

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Racism or religion motivated attacks  31/100

Other crime severity

High

61

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Insult or harassment in public  41/100

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Corruption or bribery  73/100

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Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.4 - $8.7

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.4 - $18.9

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Public transport, one-way ticket

$0.5 - $0.8

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Taxi 1km (normal tariff)

$1.4 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.8 - $109.9

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Bottle of mid-range wine

$6.5 - $13.5

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McMeal at McDonalds

$6.5 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $3

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Public transport, monthly pass

$39 - $55

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Gasoline (1 liter)

$1.2 - $1.4

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Mobile phone monthly plan

$16.2 - $27.1

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Fitness club, monthly fee

$21.6 - $32.5

Weather In Cancún

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

No children

No pets or service animals

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