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Image of Hotel Riu Plaza Guadalajara
Image of Hotel Riu Plaza Guadalajara
Image of Hotel Riu Plaza Guadalajara
Image of Hotel Riu Plaza Guadalajara
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1/5

Image of Hotel Riu Plaza Guadalajara
Image of Hotel Riu Plaza GuadalajaraImage of Hotel Riu Plaza GuadalajaraImage of Hotel Riu Plaza GuadalajaraImage of Hotel Riu Plaza Guadalajara

Safety index

53 out of 100

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Business

Business

Eco-certified

Luxury

Luxury

Spa

Spa

City

City

Hotel Riu Plaza Guadalajara

Rating icon

8.9

Good (6,973 ratings)

Guadalajara, Mexico - 

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1.05 km La Minerva

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1 km Expo Guadalajara

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1.5 km Avienda Chapultepec

Hotel Overview

Hotel Riu Plaza Guadalajara is a highly rated accommodation, renowned for its exceptional service and premium facilities. User reviews frequently highlight its strengths and areas for improvement, showcasing a dichotomy of experiences.

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Hotel highlights

Atmosphere

Location

Food

  1. Exceptional Customer Service: Guests frequently praise the attentive and professional service of the staff.
  2. Spacious and Clean Rooms: Many reviews commend the hotel for its large, well-maintained rooms.
  3. Quality Dining Options: The variety and quality of food available at the hotel receive positive feedback from guests.
  4. Convenient Location: Its strategic location makes it easy for guests to access local attractions and business areas.
  5. Impressive Amenities: The hotel’s range of amenities, including a fitness center and pool, is highly appreciated by guests.
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Area for improvement

Pets

  1. Noisy Environments: Some guests have reported disruption due to noise from both inside and outside the hotel.
  2. Wi-Fi Connectivity Issues: There are occasional complaints about the reliability and speed of the hotel's Wi-Fi connection.
  3. Room Temperature Control Problems: A notable number of reviews mention difficulties with managing room temperature effectively.
  4. Limited Parking Space: The availability of parking can be a challenge, especially during peak times.
  5. Slow Check-In and Check-Out Processes: Several guests have highlighted inefficiencies in the check-in and check-out procedures.

Amenities

Grocery/Convenience store

Pool

Spa

Spa

Parking available

Parking available

Free WiFi

Gym

Gym

Laundry

Laundry

Air conditioning

Air conditioning

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Related hotel videos

Score icon8.9

RateScore

Total 6,973 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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9.0

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booking

4,338 Reviews

8.9 / 10

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expedia

2,635 Reviews

9.0 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Atmosphere

Food

Location

Breakfast

Cleanliness

Amenities

Fitness

Bar

Business

Restaurant

Pool

Nightlife

Parking

Sleep

Accessibility

Bathroom

Nature

Family

Gym

Wellness

Entertainment

Spa

Wi-Fi

Kitchen

Air Conditioning

Couples

Transit

Pets

Atmosphere was mentioned 643 times

1% Negative96% Positive

Reviews based on Atmosphere

User image
Alejandro Gonzalez9 months ago
2/5Google icon

The hotel boasts an excellent location and comfortable rooms, making it a convenient choice for both business and leisure travelers. However, I found that there was room for improvement when it came to catering to guests leading event groups. The positives first: The hotel’s location is truly a gem. Situated in a prime area, it’s surrounded by various attractions, restaurants, and convenient transportation options. The rooms are well-appointed and offer all the amenities needed for a comfortable stay. However, I was disappointed by the lack of effort the hotel put into making me feel important when I was leading a group for an event. As someone responsible for the group, I expected a certain level of attention. Unfortunately, this was not the case with the The staff at the front desk. In conclusion, the hotel offers a fantastic location and comfortable rooms, there’s room for improvement in how they cater to guests leading event groups. A more personalized approach and a commitment to understanding the needs of event organizers would greatly enhance the overall guest experience. I hope that the hotel takes this feedback constructively and works towards making all guests, including those managing events, feel equally valued and important.

User image
Adam Lopez1 year ago
1/5Google icon

My fitness and I decided to visit this hotel and take advantage of their pool. They offer a day pass of $550 pesos, that you can spend in food and drinks. The pool was nice. But we had issues with the staff and some of the guests. The staff accused one of my friends, who is Black of not paying his bill. It was very unfortunate that the staff decided to treat my friend like a thief just because of his skin color. Also one of the pool guests was transgender and the staff kept mis gendering them on purpose. The staff at Riu needs some hard core customer service training. We did not feel safe there and will not be returning.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 550

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Number of floors 40

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Number of buildings/towers 1

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Year Built 2011

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

14

Download

66

Upload

33

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

La Minerva

1.05 km

Expo Guadalajara

1 km

Avienda Chapultepec

1.5 km

Plaza del Sol

1.5 km

US Consulate General Guadalajara

2 km

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Getting around

Mexicaltzingo Station

2 km

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Airports Nearby

Don Miguel Hidalgo y Costilla Intl. Airport (GDL)

15 km

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Restaurants

Hotel RIU Plaza

140 m

Glorieta la Estampida

700 m

El Depósito

Nearby

Restaurante Boedo

140 m

Ahogadas Charlie Lucky

140 m

Street View

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Daytime safety

62 out of 100

Safe

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Nighttime safety

28 out of 100

Unsafe

Guadalajara safety index

Safety

Crime

53

Overall Safety Index

Risky

An average rating of the six safety categories

53 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

53

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

43

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

33

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

lowhigh

26

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

61

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

62

Overall Crime index

High

An average rating of the crime categories

62 out of 100

Property crime severity

High

68

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Mugging or robbery  67/100

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Car theft  64/100

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Car break-ins  72/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  51/100

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Racism or religion motivated attacks  18/100

Other crime severity

High

73

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Insult or harassment in public  32/100

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Corruption or bribery  85/100

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Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.8 - $1.4

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Coffee

$1.9 - $5.4

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Beer 0.5L

$1.2 - $2.7

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Meal, inexpensive restaurant

$6.5 - $16.3

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Public transport, one-way ticket

$0.5 - $0.8

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Taxi 1km (normal tariff)

$0.5 - $2.7

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Meal for 2 people, mid-range restaurant, three-course

$21.7 - $80

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Bottle of mid-range wine

$8.1 - $19

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McMeal at McDonalds

$7.1 - $10.9

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Coke/Pepsi 0.33L

$0.8 - $1.6

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Public transport, monthly pass

$19 - $27.2

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Gasoline (1 liter)

$1.2 - $1.4

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Mobile phone monthly plan

$16.3 - $32.6

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Fitness club, monthly fee

$19 - $81.5

Weather In Guadalajara

°C
°F

Precipitation In Guadalajara

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.519

PM1041

55

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets or service animals

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