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Image of JW Marriott Hotel Mexico City Santa Fe
Image of JW Marriott Hotel Mexico City Santa Fe
Image of JW Marriott Hotel Mexico City Santa Fe
Image of JW Marriott Hotel Mexico City Santa Fe
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1/5

Image of JW Marriott Hotel Mexico City Santa Fe
Image of JW Marriott Hotel Mexico City Santa FeImage of JW Marriott Hotel Mexico City Santa FeImage of JW Marriott Hotel Mexico City Santa FeImage of JW Marriott Hotel Mexico City Santa Fe

Safety index

48 out of 100

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Business

Business

Luxury

Luxury

Spa

Spa

JW Marriott Hotel Mexico City Santa Fe

Rating icon

8.8

Good (814 ratings)

Mexico City, Mexico - 

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140 m Samara Shops

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700 m Expo Santa Fe Mexico

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980 m Parque La Mexicana

Hotel Overview

The JW Marriott Hotel in Mexico City Santa Fe has received favorable reviews from guests, highlighting its exceptional services, prime location, and luxurious amenities. While most feedback is overwhelmingly positive, there are some points of contention that have been raised by a minority of reviewers.

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Hotel highlights

Food

Atmosphere

Location

  1. Exceptional Customer Service: Guests rave about the attentive and friendly staff, emphasizing their willingness to go above and beyond to ensure a pleasant stay.
  2. Prime Location: The hotel's location is highly praised for its proximity to business districts, shopping areas, and entertainment options, making it an ideal choice for both business and leisure travelers.
  3. High-Quality Dining: The on-site restaurants are complimented for their delicious cuisine, offering a variety of local and international dishes that cater to diverse palates.
  4. Luxurious Amenities: The hotel boasts a range of high-end amenities, including a well-equipped gym, relaxing spa, and an inviting swimming pool, enhancing the overall guest experience.
  5. Spacious and Comfortable Rooms: Reviewers consistently mention the spaciousness and comfort of the rooms, noting the modern decor, cleanliness, and exceptional views.
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Area for improvement

Wi-Fi

  1. Pricey Rates: Some guests feel that the hotel rates are on the higher side, which may not align with everyone's budget.
  2. Limited Parking: There have been complaints about the availability of parking spaces, making it a challenge for guests with vehicles.
  3. Internet Connectivity Issues: A few reviewers have mentioned experiencing sporadic internet connectivity, which can be inconvenient for those needing reliable online access.
  4. Delayed Check-In/Check-Out Process: Occasional delays in the check-in and check-out process have been a point of frustration for some guests, impacting their overall satisfaction.
  5. Noise Levels: Despite the hotel's many positive attributes, noise from neighboring rooms or the surrounding area has been noted as a disturbance by a small number of guests.

Amenities

Extra beds/cribs

Pool

Hot Tub

Breakfast available

Breakfast available

Spa

Spa

Air conditioning

Air conditioning

Free WiFi

Parking available

Parking available

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Related hotel videos

Score icon8.8

RateScore

Total 814 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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9.0

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booking

318 Reviews

8.5 / 10

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expedia

496 Reviews

9.0 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Food

Location

Atmosphere

Business

Breakfast

Cleanliness

Fitness

Parking

Restaurant

Amenities

Bar

Wellness

Sleep

Spa

Bathroom

Pool

Nightlife

Couples

Wi-Fi

Accessibility

Gym

Transit

Family

Kitchen

Food was mentioned 140 times

6% Negative88% Positive

Reviews based on Food

User image
Shar S10 months ago
5/5Google icon

Amazing hotel. Modern. Beautiful pool. Excellent neighbourhood. Minute walk from a great mall. Very good restaurants and very safe and modern. I had ambassador status so breakfast could be had in the executive lounge or at the buffet in the restaurant. Not sure if that option is available to all but it was a great buffet. The lounge is very laid back with a beautiful view from the terrace. Some drinks are complimentary and food was delicious. Not the vastest array but there is enough to count as a full dinner when you leave. I need to add what makes the place extra special is the host there. His name is Juan. He is very kind, attentive, and I had great conversations with him as we shared stories about our respective countries and also music. But overall every night, he made every visit feel like myself and other guests were nicely attended to. Overall I highly recommend this hotel for many reasons and if you have bonvoy status, the lounge is a great experience.

User image
Hannia Ugalde1 year ago
5/5Google icon

Best hotel in town!! The hospitality, food, drinks, ammenities are top! There's a shopping mall nearby with great restaurants, drugstore, supermarket and more. Great location and fast move to main corporate centers.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 221

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Number of floors 15

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Number of buildings/towers 1

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Year Built 2012

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

80

Upload

63

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Samara Shops

140 m

Expo Santa Fe Mexico

700 m

Parque La Mexicana

980 m

Santa Fe Center Mall

1.26 km

Centro Citibanamex Convention Center

7 km

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Getting around

Santa Fé Station

1.12 km

Mexico City Buenavista Station

9 km

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Airports Nearby

Benito Juarez International Airport (MEX)

21 km

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Restaurants

Mercado Gourmet

140 m

Fisher's Santa Fe

140 m

La Imperial

140 m

Chili's

140 m

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Nearby

Street View

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Daytime safety

51 out of 100

Risky

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Nighttime safety

22 out of 100

Unsafe

Mexico City safety index

Safety

Crime

48

Overall Safety Index

Risky

An average rating of the six safety categories

48 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

46

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Physical safety

Unsafe

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Likelihood of injury due to harmful intent.

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30

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Property safety

Very Unsafe

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Likelihood of theft.

lowhigh

16

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

lowhigh

29

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

67

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

68

Overall Crime index

High

An average rating of the crime categories

68 out of 100

Property crime severity

High

73

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Mugging or robbery  75/100

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Car theft  64/100

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Car break-ins  68/100

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Home break-ins  57/100

Violent crime severity

High

78

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Physical attacks  62/100

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Racism or religion motivated attacks  30/100

Other crime severity

High

78

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Insult or harassment in public  51/100

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Corruption or bribery  87/100

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Drug problem  68/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.7 - $1.2

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Coffee

$2.2 - $4.3

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Beer 0.5L

$1 - $2.7

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Meal, inexpensive restaurant

$5.4 - $16.3

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Public transport, one-way ticket

$0.3 - $0.5

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Taxi 1km (normal tariff)

$0.3 - $1

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Meal for 2 people, mid-range restaurant, three-course

$32.6 - $108.6

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Bottle of mid-range wine

$6.8 - $19

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McMeal at McDonalds

$7.6 - $10.9

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Coke/Pepsi 0.33L

$0.8 - $1.9

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Public transport, monthly pass

$10.9 - $32.6

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Gasoline (1 liter)

$1.2 - $1.4

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Mobile phone monthly plan

$13.6 - $43.5

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Fitness club, monthly fee

$21.7 - $114.1

Weather In Mexico City

°C
°F

Precipitation In Mexico City

mm
in

Air Quality

Unhealthy

PM2.522

PM1039

81

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Poor air quality affects health. Recommended to limit outdoor activity.

Drinkable Water Quality

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Good

Water quality is satisfactory. Slight deviations may be noticed.

Traffic around property

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Heavy

Potential slowdowns and congestion, expect delays during peak travel times.

House Rules

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Check in after 15:00

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Check out until 13:00

Children welcome

No pets

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