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Image of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Image of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Image of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Image of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
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Image of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Image of Hilton Playa del Carmen, an All-Inclusive Adult Only ResortImage of Hilton Playa del Carmen, an All-Inclusive Adult Only ResortImage of Hilton Playa del Carmen, an All-Inclusive Adult Only ResortImage of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Safe area tag

Safe area

Beach

Business

Eco-certified

Luxury

Spa

Adventure sport

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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9.0

Excellent (30,030 ratings)

Playa del Carmen, Mexico - 

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140 m Quinta Avenida

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210 m Quinta Alegría Shopping Mall

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210 m Mamitas Beach

Hotel Overview

Hilton Playa del Carmen is an exclusive adults-only, all-inclusive resort located in a stunning beachfront setting. Based on guest reviews, this luxurious getaway is celebrated for its exceptional service, variety of gourmet dining options, and spacious, well-appointed accommodations. Guests appreciate the array of activities and entertainment options available, ensuring an enjoyable experience for every type of traveler. Despite its many positive aspects, some guests have noted areas for improvement.

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Hotel highlights

Service

Property

Food

  1. Exceptional Service: Attentive and friendly staff ensuring a memorable stay.
  2. Gourmet Dining Options: Wide variety of quality dining experiences.
  3. Spacious and Luxurious Accommodations: Well-equipped and comfortable rooms.
  4. Prime Beachfront Location: Situated on a beautiful strip of beach.
  5. Entertainment and Activities: Diverse options catering to different interests.
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Area for improvement

Accessibility

  1. Occasional Maintenance Issues: Some guests faced issues with room maintenance.
  2. Limited Seating at Pools and Beach: Difficulty in finding loungers during peak times.
  3. Wi-Fi Connectivity: Inconsistent internet service in some areas.
  4. VIP Services Accessibility: Certain amenities exclusive to VIP guests can create a split experience.
  5. Timeshare Sales Pressure: Some guests felt pressured into attending sales presentations.

Amenities

Tennis court

Extra beds/cribs

Toys/Games

All inclusive

Restaurant

Bar

Room service

Room service

Pool

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Related hotel videos

Score icon9.0

RateScore

Total 30,030 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.7

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8.6

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4.5/5

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4.5/5

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agoda

23 Reviews

8.7 / 10

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booking

420 Reviews

8.6 / 10

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google

6,492 Reviews

4.5 / 5

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tripadvisor

23,095 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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6,492+ People Are Talking

Service

Property

Food

Fitness

Bar

Nature

Location

Breakfast

Cleanliness

Nightlife

Pool

Atmosphere

Amenities

Couples

Sleep

Wellness

Bathroom

Spa

Safety

Family

Restaurant

Beach

Accessibility

Transit

Hot Tub

Kitchen

Business

Gym

Air Conditioning

Pets

Parking

Entertainment

Wi-Fi

Service was mentioned 1663 times

10% Negative86% Positive

Reviews based on Service

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Talita Dantas Realty2 months ago
5/5Google icon

This hotel is a 5 ⭐️⭐️⭐️⭐️⭐️ … all the staff did an amazing job, always serving us with a beautiful smile and great hospitality. LENIN was our server at the Spice restaurant and he did a fantastic job in having our table ready for our large group, hot coffee and even a surprise cake for our birthday 🥳 The SPA is a must, as a trained massage therapist the entire experience the staff takes you through (dry and wet sauna, cold plunge, hot tub, aromatherapy) prior to the massage makes your body extremely relaxed. Gilda and Rosa, our therapists, had great pressure and careful touch during our couples massage. The entertainment team over the pool during the day and the team that took over the shows at night were so much fun! Another cool thing was the 24hr room service, they are fast and have great food. They have a small door in which they deliver/pick up your food from each room. I would definitely come back here again ✨

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Fiona M2 months ago

What a wonderful location in the heart of Playa del Carmen, 1/2 a block from famous 5th Avenue restaurants and shops. All Inclusive Adults Only was a plus for us. Gorgeous gardens throughout property. Loved the big pools with the daily water activities, and the quiet pool tucked away for some peace. Two restaurants with buffet breakfasts, Kalamata far superior breakfast and dinner. Other restaurant choices. Good room service. Service overall was great. Shout out to Esteban who taught me Spanish lessons, kept it up enough over 5 days I learned enough to bargain with shopkeepers!! Would go back every year if not twice a year!! Very very safe in Playa del Carmen with lots of military around to prevent and deter any problems. Love Mexico weather in January!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 524

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Number of floors 4

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Number of buildings/towers 4

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Year Built 2005

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

4

Download

61

Upload

57

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Quinta Avenida

140 m

Quinta Alegría Shopping Mall

210 m

Mamitas Beach

210 m

Playa del Carmen Main Beach

350 m

Playa del Carmen Maritime Terminal

1.12 km

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Airports Nearby

Cancun Intl. Airport (CUN)

25 km

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Restaurants

Bloody Mary Food Drinks & Rock

140 m

Lobby Bar

Nearby

La Parrilla Playa

140 m

Señor Frogs

140 m

Los Aguachiles

140 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.3 - $8.5

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.3 - $18.6

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Public transport, one-way ticket

$0.5 - $0.7

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Taxi 1km (normal tariff)

$1.3 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.9 - $110.3

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Bottle of mid-range wine

$6.4 - $13.3

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McMeal at McDonalds

$6.4 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $2.9

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Public transport, monthly pass

$38.3 - $55.2

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Gasoline (1 liter)

$1.2 - $1.3

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Mobile phone monthly plan

$16 - $26.6

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Fitness club, monthly fee

$21.2 - $31.9

Weather In Playa del Carmen

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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