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Image of Riu Palace Riviera Maya - All Inclusive
Image of Riu Palace Riviera Maya - All Inclusive
Image of Riu Palace Riviera Maya - All Inclusive
Image of Riu Palace Riviera Maya - All Inclusive
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1/5

Image of Riu Palace Riviera Maya - All Inclusive
Image of Riu Palace Riviera Maya - All InclusiveImage of Riu Palace Riviera Maya - All InclusiveImage of Riu Palace Riviera Maya - All InclusiveImage of Riu Palace Riviera Maya - All Inclusive

Safety index

57 out of 100

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Beach

Eco-certified

Golf

Spa

Adventure sport

Riu Palace Riviera Maya - All Inclusive

Rating icon

9.2

Excellent (6,334 ratings)

Playa del Carmen, Mexico - 

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Location icon

700 m Piste Cyclable sur Paseo Xaman-Ha

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840 m Xaman Ha Aviary

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500 m Playacar Golf Club

Hotel Overview

Riu Palace Riviera Maya - All Inclusive, located in Playa del Carmen, is a highly rated resort known for its exceptional service, stunning location, and premium amenities. Designed to provide a luxurious and relaxing experience, the hotel garners praise for its comprehensive all-inclusive offerings, beautiful architecture, and welcoming staff. Nestled along a picturesque stretch of beach, it's a perfect choice for travelers seeking both serenity and convenience in their vacation.

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Hotel highlights

Service

Property

Food

  1. Exceptional Service: The staff's dedication to guest satisfaction is consistently highlighted, with many praising their attentiveness and warm hospitality.
  2. Stunning Beachfront Location: Its prime location on a beautiful stretch of beach is ideal for guests looking to enjoy the sun, sand, and sea.
  3. Quality of Food: The variety and quality of food offered at the dining facilities receive high marks for taste and presentation.
  4. Luxurious Amenities: With its well-maintained pools, spa, and fitness areas, the resort offers plenty of upscale amenities for relaxation and enjoyment.
  5. Entertainment and Activities: The daily and nightly entertainment, along with a range of activities, ensures that there's always something fun to do.
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Area for improvement

Bathroom

Sleep

Air Conditioning

  1. Occasional Crowds: Some guests mention the resort can get quite crowded, especially around pool areas and during peak season.
  2. Room Availability Issues: There have been occasional complaints about delays in room readiness or issues with room assignments upon arrival.
  3. WiFi Connectivity: Despite being included, the WiFi service is sometimes reported to be slow or unreliable, which can be inconvenient for guests needing internet access.
  4. Reservation Requirements for Dining: The need to make reservations for certain restaurants is mentioned as a downside, with some guests finding it restrictive.
  5. Wear and Tear: A few guests have noted that some areas of the hotel could benefit from renovations or updates to maintain the expected level of luxury.

Amenities

Kids pool

Kids club

Grocery/Convenience store

All inclusive

Restaurant

Bar

Room service

Room service

Breakfast included

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Related hotel videos

Score icon9.2

RateScore

Total 6,334 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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9.2

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4.6/5

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booking

31 Reviews

8.9 / 10

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expedia

2,245 Reviews

9.2 / 10

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google

4,058 Reviews

4.6 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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4,058+ People Are Talking

Service

Property

Food

Nature

Cleanliness

Fitness

Bar

Atmosphere

Breakfast

Nightlife

Location

Family

Pool

Bathroom

Sleep

Safety

Amenities

Couples

Beach

Wellness

Transit

Accessibility

Restaurant

Kitchen

Spa

Gym

Air Conditioning

Business

Wi-Fi

Hot Tub

Pets

Entertainment

Service was mentioned 1003 times

9% Negative88% Positive

Reviews based on Service

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Marien Ponce2 months ago
4/5Google icon

My family and I spent the NYE in the hotel. The food, service, and location are excellent. The room was always clean, thanks to Agustina, who always left cute little animals made with towels for us. We loved all of them. However, the room's layout is terrible, with the tub in the middle and no privacy. Unfortunately, the weather was not the best, but I danced almost every afternoon with the best instructor ever, my new friend Joel. He encourages us all to dance and participate in many activities despite the weather. Thank you!

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Mike Choi2 months ago
5/5Google icon

Honestly don't understand the negative reviews. We came with average expectations and they were exceeded. From the start, the reception were all professional and very active. We arrived a couple hours early but was helped by Daniela, who didn't have to do so, upgraded our rooms for free as they didn't have the original ones ready for us. She actually came looking for us to tell this option to us, which was above and beyond. Manuel, the entrance host, was very helpful too, helping with bags and being professional. The rooms were extremely clean and had excellent amenities, toiletries, and space. All of the appliances were great and the showers were very comfortable. Every day housekeeping came in and did a great job, including restocking the minibar. They also left cute towel animals on the beds daily. They always said hello with a smile when passing by. The restaurants are abundant with variety and honestly, some foods were so-so (mainly the more international foods) but overall was a solid 7.5, all things considered. You can't expect a Michelin star meal at a resort but you basically have all-you-can-eat seafood, steaks, ribs, among hundreds of other dishes. There were a couple waiters that could have been a bit more enthusiastic but the vast majority were excellent and amicable. The pool bar staff were also quick and friendly, and Saul was very cheerful there. Similarly, the Lirico waiter Miguel was super professional and friendly, even remembering us over days and personally saying goodbye when he left for the night. Joe from Other Services, also remembered us from a single dance class he taught and wished us a great rest of our trip. And Ángel the dancer, and the main MC (can't remember his name) were always on top of their performances. The beach and pools were excellent, the best beach I've been to. White sands and amazing sun, plenty of chairs, with outdoor showers to wash off. Waiters constantly walking around bringing drinks, and even the walking vendors were respectful and didn't try to constantly sell you stuff if you said no. You can even see pelicans fishing if you are lucky. The water sports team was also very helpful, especially Pamela, who was very cheerful and always ready to help, with great recommendations on times to do the sports. She was able to help with a wrong payment immediately too. Cons: - some international food could be better - a couple staff manning the water sports asked for a tip but didn't really do much other than help me pay (I tipped the ones that did help explicitly) - a couple unenthusiastic waiters - lots of beach vendors (but they were very respectful and didn't keep nagging you) - expensive taxis - very expensive pharmacy (including stuff like sunscreen) Overall would come again and recommend to anyone. You can also do a day trip to Xcaret (amazing shows at the end of the night)!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

May, 2023Jul, 2023Now

General Info

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Total number of rooms 460

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Number of floors 3

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Number of buildings/towers 1

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Year Built 2006

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

36

Download

43

Upload

23

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Piste Cyclable sur Paseo Xaman-Ha

700 m

Xaman Ha Aviary

840 m

Playacar Golf Club

500 m

Mahi Golf Course

2.5 km

Playa del Carmen Main Beach

4 km

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Airports Nearby

Cancun Intl. Airport (CUN)

25 km

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Restaurants

Starbucks

560 m

Restaurante Miramare

1.05 km

La Barra Artesanal

420 m

RIU Lupita Resort

3.5 km

Occidental Allegro

280 m

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

41 out of 100

Risky

Playa del Carmen safety index

Safety

Crime

57

Overall Safety Index

Risky

An average rating of the six safety categories

57 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

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64

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

57

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

29

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

lowhigh

33

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

57

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

56

Overall Crime index

Moderate

An average rating of the crime categories

56 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  59/100

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Car theft  50/100

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Car break-ins  57/100

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Home break-ins  56/100

Violent crime severity

Moderate

58

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Physical attacks  52/100

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Racism or religion motivated attacks  31/100

Other crime severity

High

61

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Insult or harassment in public  41/100

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Corruption or bribery  73/100

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Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.3 - $8.5

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.3 - $18.6

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Public transport, one-way ticket

$0.5 - $0.7

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Taxi 1km (normal tariff)

$1.3 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.9 - $110.3

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Bottle of mid-range wine

$6.4 - $13.3

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McMeal at McDonalds

$6.4 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $2.9

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Public transport, monthly pass

$38.3 - $55.2

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Gasoline (1 liter)

$1.2 - $1.3

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Mobile phone monthly plan

$16 - $26.6

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Fitness club, monthly fee

$21.2 - $31.9

Weather In Playa del Carmen

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

No pets or service animals

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