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Image of Royal Hideaway Playacar All Inclusive - Adults only
Image of Royal Hideaway Playacar All Inclusive - Adults only
Image of Royal Hideaway Playacar All Inclusive - Adults only
Image of Royal Hideaway Playacar All Inclusive - Adults only
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1/5

Image of Royal Hideaway Playacar All Inclusive - Adults only
Image of Royal Hideaway Playacar All Inclusive - Adults onlyImage of Royal Hideaway Playacar All Inclusive - Adults onlyImage of Royal Hideaway Playacar All Inclusive - Adults onlyImage of Royal Hideaway Playacar All Inclusive - Adults only

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Safe area tag

Safe area

Beach

Business

Business

Eco-certified

Luxury

Luxury

Spa

Spa

Royal Hideaway Playacar All Inclusive - Adults only

Rating icon

8.5

Good (1,289 ratings)

Playa del Carmen, Mexico - 

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1 km Playacar Golf Club

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2.5 km Quinta Avenida

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2.5 km Playa del Carmen Maritime Terminal

Hotel Overview

Royal Hideaway Playacar All Inclusive - Adults Only is an exclusive resort located in Playa del Carmen, highly praised by guests for its serene atmosphere and quality service. According to user reviews, this luxurious haven offers an exceptional experience, focusing on relaxation and privacy. Nestled on a pristine beach, this adults-only destination is ideal for couples or anyone looking to escape the hustle and bustle of daily life.

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Hotel highlights

Food

Fitness

Nature

  1. Exceptional Service: Staff are highly attentive and go above and beyond to ensure guest satisfaction.
  2. Quality of Food: The variety and quality of dining options have been highly praised.
  3. Beach Location: Situated on a beautiful, clean beach, giving direct access to tranquil ocean views.
  4. Room Comfort: Accommodations are noted for their comfort, cleanliness, and spaciousness.
  5. Peaceful Atmosphere: The adults-only policy contributes to a quiet, relaxing environment.
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Area for improvement

Bathroom

Air Conditioning

Kitchen

  1. Wi-Fi Connectivity: Some guests have reported issues with the Wi-Fi signal strength in various parts of the resort.
  2. Reservation for Restaurants: The requirement to book reservations for dining can sometimes be inconvenient and limit spontaneity.
  3. Price Point: Though offering a premium experience, some guests find the pricing to be on the higher side compared to other options.
  4. Seaweed Issue: At certain times of the year, the beach can be affected by seaweed, slightly diminishing the beach experience.
  5. Limited Nightlife: For guests looking for vibrant nightlife within the resort, options are somewhat limited.

Amenities

Game room

Tennis court

All inclusive

Restaurant

Bar

Room service

Room service

Pool

Spa

Spa

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Related hotel videos

Score icon8.5

RateScore

Total 1,289 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.3

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8.6

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booking

309 Reviews

8.3 / 10

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expedia

980 Reviews

8.6 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Food

Fitness

Nature

Bar

Nightlife

Breakfast

Atmosphere

Cleanliness

Pool

Location

Amenities

Bathroom

Couples

Sleep

Restaurant

Wellness

Family

Spa

Air Conditioning

Beach

Gym

Transit

Accessibility

Kitchen

Business

Wi-Fi

Pets

Entertainment

Food was mentioned 403 times

19% Negative74% Positive

Reviews based on Food

User image
Danyell Duncan6 months ago
1/5Google icon

We arrived and checked into our room late night. Upon getting to our room we noticed the door doesn’t even hang correctly and you can see through where it’s supposed to shut. The refrigerator was broken the drinks were hotter than the room (they did fix that after two days). Every time I called to report the broken stuff in our room they would either hang up on me or say ok they will fix it yet NOTHING was done about it. We had to go to the front desk and physically speak to someone for anything to be done. Went to shower the next morning and half of the shower head didn’t work barely any water came out at all. (Also fixed after two days) So I went to take a jacuzzi bath instead only to find out that the jets didn’t work in the tub either. They came to fix that and now sure the jets turn on but it is EXTREMELY loud and they BARELY work. The toilet constantly ran. There was mold coming through the paint in the bathroom. Our key pad to our room didn’t work 3/4 of the time we spent there and that was very frustrating. Room service didn’t get ONE single order correct. They either send something you didn’t order or forget to give you what you did order. The food comes cold and the drinks warm with all the ice melted, VERY disappointing. They say they “don’t have” something yet if you leave and go somewhere else you can get what they “didn’t have” The fan blades in our room are held up with one screw when there should be two and one of the blades fell off and landed on me! Would be really cool if they put felt pads on the chair legs in the upstairs rooms as you can hear your upstairs neighbors chairs loudly screeching through the floor all night long. The pool was dirty and and greenish then they ended up taping the pools off for non use for the last two days of our stay. (No idea when it was re opened) Just very disappointing with one thing after another wrong here when you expected to just come and everything be in working order at a 4.5 star resort where you pay a good chunk of change to go and have a relaxing vacation. On a different note the wait staff was very friendly and kind. The beach is fantastic the beach side service is great. The breakfast buffet is good. The salad bar at lunch was great! The drinks were good. I wouldn’t book here again.

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Sanchez Mimo6 months ago
2/5Google icon

We have gone here 3 times since 2014. 2014 was absolutely amazing in all aspects. The second time was nice, was just the right blend of luxury to price point. We just came back from a week and we will not be returning until there are some upgrades. Staff: very nice but very understaffed. It wasn’t uncommon to have one waiter in one restaurant running from table to table. It was very hard to find staff when you needed something (towels) Food: decent but quality has taken a huge downturn. Maybe less staff? Facilities: this is what caused the low rating truly. The air conditioning barely worked in the room, several pools were drained and appeared to have been that way for months, rooms had leaky doors when raining and just in a general state of disrepair. Overall still good resort but not at the price point anymore

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 200

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Year Built 1998

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

47

Download

50

Upload

24

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Playacar Golf Club

1 km

Quinta Avenida

2.5 km

Playa del Carmen Maritime Terminal

2.5 km

Playa del Carmen Main Beach

4.5 km

Xcaret Eco Theme Park

7 km

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Airports Nearby

Cancun Intl. Airport (CUN)

27.5 km

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Restaurants

Rosa Roja

490 m

Starbucks

280 m

Restaurante Miramare

1 km

La Barra Artesanal

140 m

RIU Lupita Resort

3 km

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.3 - $8.5

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.3 - $18.6

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Public transport, one-way ticket

$0.5 - $0.7

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Taxi 1km (normal tariff)

$1.3 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.9 - $110.3

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Bottle of mid-range wine

$6.4 - $13.3

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McMeal at McDonalds

$6.4 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $2.9

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Public transport, monthly pass

$38.3 - $55.2

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Gasoline (1 liter)

$1.2 - $1.3

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Mobile phone monthly plan

$16 - $26.6

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Fitness club, monthly fee

$21.2 - $31.9

Weather In Playa del Carmen

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°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

No children

No pets or service animals

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