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Image of Hard Rock Hotel Riviera Maya - All Inclusive
Image of Hard Rock Hotel Riviera Maya - All Inclusive
Image of Hard Rock Hotel Riviera Maya - All Inclusive
Image of Hard Rock Hotel Riviera Maya - All Inclusive
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Image of Hard Rock Hotel Riviera Maya - All Inclusive
Image of Hard Rock Hotel Riviera Maya - All InclusiveImage of Hard Rock Hotel Riviera Maya - All InclusiveImage of Hard Rock Hotel Riviera Maya - All InclusiveImage of Hard Rock Hotel Riviera Maya - All Inclusive

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Safe area tag

Safe area

Beach

Eco-certified

Golf

Luxury

Luxury

Pet-friendly

Spa

Spa

Hot springs

Adventure sport

Adventure sport

Business

Business

Family

Family

Hard Rock Hotel Riviera Maya - All Inclusive

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8.0

Good (983 ratings)

Puerto Aventuras, Mexico - 

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1.12 km Blu Riviera Maya

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3 km Puerto Aventuras Golf Club

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3.5 km Puerto Aventuras Marina

Hotel Overview

Hard Rock Hotel Riviera Maya - All Inclusive, located in Puerto Aventuras, is a luxurious resort known for its stunning ocean views, exceptional dining options, and a wide array of entertainment and activities. It offers guests an immersive experience, blending the beauty of the Riviera Maya with the comfort and service expected from a high-end hotel.

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Hotel highlights

Food

Fitness

Atmosphere

  1. Stunning Ocean Views: Guests love the breathtaking views of the ocean available from many spots throughout the resort.
  2. Exceptional Dining Options: The resort's variety of dining experiences receive high praise for both quality and variety.
  3. Variety of Activities: From water sports to live entertainment, the resort offers a wide range of activities to keep guests entertained.
  4. Luxurious Rooms: The accommodations are lauded for their comfort, luxury, and amenities.
  5. Friendly Staff: The service provided by the hotel staff is often highlighted as exceptional, with many noting the friendly and accommodating nature of the personnel.
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Area for improvement

  1. High Cost: The most common complaint concerns the high cost of staying at the resort, including the price of extras and services.
  2. Crowded Pools: During peak times, the swimming pools can become overcrowded, detracting from the relaxation experience.
  3. Occasional Maintenance Issues: Some guests have reported issues with room maintenance, including malfunctioning fixtures.
  4. Wi-Fi Connectivity: Reliable Wi-Fi is a common issue, with some guests experiencing difficulties connecting or maintaining a stable internet connection.
  5. Time-share Promotion: A number of guests have expressed discomfort with the aggressive promotion of time-share opportunities, feeling it disrupted their stay.

Amenities

Kids pool

Tennis court

Babysitting

Babysitting

Kids club

Extra beds/cribs

Grocery/Convenience store

All inclusive

Restaurant

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Related hotel videos

Score icon8.0

RateScore

Total 983 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.0

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expedia

983 Reviews

8.0 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Food

Fitness

Bar

Nightlife

Atmosphere

Family

Wellness

Nature

Spa

Breakfast

Cleanliness

Pool

Amenities

Couples

Bathroom

Location

Sleep

Gym

Accessibility

Transit

Restaurant

Business

Hot Tub

Air Conditioning

Wi-Fi

Beach

Kitchen

Food was mentioned 652 times

10% Negative83% Positive

Reviews based on Food

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Tyler K4 months ago

Very good. Erik es muy bueno. He was very good. The food was the best on the resort. I enjoyed the lamb dinner. My father liked the pear salad, it had great flavor. They frequently refilled our waters and were very attentive to our table. The whole staff was very respectful.

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Allison S4 months ago

This was our second time at Hard Rock Rivera Maya Heaven! Amazing beach, pools and most of all service! The three new restaurants on the heaven side are amazing. We ate breakfast and lunch at Faro everyday and had excellent service from Manu and Gabby everyday! Umo Mexican restaurant had the best most flavorful food with great service from Jorge. Wai had great Thai food!! Can’t wait to come back!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Nov, 2023Now

General Info

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Total number of rooms 1264

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Number of floors 3

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Number of buildings/towers 9

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Year Built 2013

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

13

Download

46

Upload

52

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Blu Riviera Maya

1.12 km

Puerto Aventuras Golf Club

3 km

Puerto Aventuras Marina

3.5 km

Dolphin Discovery

4 km

Kantenah Lagoon

5 km

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Airports Nearby

Cancun Intl. Airport (CUN)

31 km

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Restaurants

The Market

700 m

El Abuelo

4.5 km

Toro Steak House

560 m

Restaurante Ipanema

490 m

Bamboleo Snack & Grill

4.5 km

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.5 - $1.2

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Coffee

$1.1 - $4.8

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Beer 0.5L

$0.6 - $1.8

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Meal, inexpensive restaurant

$4 - $10.6

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Public transport, one-way ticket

$0.5 - $1.3

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Taxi 1km (normal tariff)

$2.1 - $2.7

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Meal for 2 people, mid-range restaurant, three-course

$26.6 - $53.2

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Bottle of mid-range wine

$5.7 - $12.2

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McMeal at McDonalds

$6.6 - $7.4

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Coke/Pepsi 0.33L

$0.9 - $2.4

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Public transport, monthly pass

$31.9

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Gasoline (1 liter)

$1.2 - $1.3

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Mobile phone monthly plan

$18.6 - $22.3

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Fitness club, monthly fee

$26.6 - $85.1

Weather In Puerto Aventuras

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°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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