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Image of Hotel Marina El Cid Spa & Beach Resort All Inclusive
Image of Hotel Marina El Cid Spa & Beach Resort All Inclusive
Image of Hotel Marina El Cid Spa & Beach Resort All Inclusive
Image of Hotel Marina El Cid Spa & Beach Resort All Inclusive
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1/5

Image of Hotel Marina El Cid Spa & Beach Resort All Inclusive
Image of Hotel Marina El Cid Spa & Beach Resort All InclusiveImage of Hotel Marina El Cid Spa & Beach Resort All InclusiveImage of Hotel Marina El Cid Spa & Beach Resort All InclusiveImage of Hotel Marina El Cid Spa & Beach Resort All Inclusive

Safety index

55 out of 100

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Beach

Business

Family

Spa

Adventure sport

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Rating icon

8.9

Good (7,011 ratings)

Puerto Morelos, Mexico - 

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1.5 km Puerto Morelos Reef

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1.5 km San Jose Catholic Parish

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1.5 km Artisans Market

Hotel Overview

Hotel Marina El Cid Spa & Beach Resort is an all-inclusive luxurious retreat located in Puerto Morelos, offering guests an exceptional blend of comfort, service, and natural beauty. According to user reviews, it provides an unforgettable experience with well-appointed accommodations, diverse dining options, and a range of activities for all ages. Whether seeking relaxation at the spa or fun-filled aquatic adventures, guests find their expectations met and often exceeded.

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Hotel highlights

Service

Property

Food

  1. Exceptional Service: Staff are renowned for their friendly, attentive service, ensuring guests feel warmly welcomed and well-cared for.
  2. Quality Dining Options: Multiple on-site restaurants offer a variety of high-quality dining experiences, satisfying diverse culinary preferences.
  3. Beautiful Location: Its picturesque beach setting offers stunning views and a serene atmosphere, perfect for relaxation.
  4. Activities for Everyone: The resort boasts a wide range of activities suitable for all ages, ensuring entertainment for the whole family.
  5. Luxurious Accommodations: Rooms and suites are well-appointed, spacious, and comfortable, offering guests a luxurious stay.
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Area for improvement

Wi-Fi

Air Conditioning

  1. Price Point: Some guests find the overall cost of a stay at the resort to be on the higher end, affecting its value for money.
  2. Reservation Challenges: Booking reservations for dining and activities can sometimes be difficult, especially during peak times.
  3. Beach Seaweed Issue: Seasonally, the beach can be affected by seaweed, which may detract from its natural beauty.
  4. Time-Share Sales: Guests have reported being approached for time-share presentations, which can be seen as intrusive.
  5. Limited Nightlife: For those seeking vibrant nightlife within the resort, options may be somewhat limited.

Amenities

Kids pool

Tennis court

Babysitting

Babysitting

Kids club

All inclusive

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon8.9

RateScore

Total 7,011 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.2

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8.7

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8.6

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4.5/5

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agoda

15 Reviews

9.2 / 10

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booking

175 Reviews

8.7 / 10

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expedia

1,294 Reviews

8.6 / 10

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google

5,527 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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5,527+ People Are Talking

Service

Property

Food

Fitness

Nature

Cleanliness

Family

Breakfast

Bar

Amenities

Pool

Atmosphere

Nightlife

Wi-Fi

Location

Bathroom

Sleep

Wellness

Transit

Safety

Spa

Couples

Beach

Accessibility

Restaurant

Business

Kitchen

Air Conditioning

Entertainment

Hot Tub

Gym

Service was mentioned 837 times

15% Negative80% Positive

Reviews based on Service

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Bridget V1 month ago

Loved it! Staff, food, the resort, kids club, room service, ALL of it was amazing! We go on at least 10 vacations a year and this has been one of my absolute FAVORITES! Literally nothing negative to say. There was not the usual "this cost extra" everywhere like you see at other places, and everything was SO clean and just picturesque. You can only make two reservations a day, but you can also make one before you arrive, which I did very easily through the concierge email, so we had no problems in our five nights getting dinner at all the restaurants. No reservations needed for lunch. I've paid triple the amount to go to a big name resort, and I would return here over there every single time. The laid back atmosphere, friendliness of the staff, the shows, the fun pool side activities, the free and fast room service...it was so much fun for our entire family(9 year old son and 17 year old daughter). Oh, and rooftop bar was gorgeous, check it out! 10/10 in every way! Only side note, make sure you bring tip money, it's def the culture there and everyone is doing it, and it is encouraged with signs/boxes/jars/verbally...but the staff are so amazing that they most certainly have earned it!

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Videsh M1 month ago

Good day,||It is disappointing to note that I am forced to write this review based on the experience we have received. ||We checked in on Dec 24th and whilst the check in process was generally uneventful, we were initially taken to the incorrect building and room. We were eventually taken to our correct building. ||I booked two separate rooms for a party of seven persons, and we are of the understanding that a butler was assigned. We have had interaction with the person, but we believe that the other party on our reservation is being given more attention. We were not briefed on what was available and he was of the impression that telling the other party the information would have been relayed to us. ||We enquired about vegetarian options, especially with room service and was told that there are options available, and we can dial '0' to order. The options available are limited, even so in the restaurants and buffet and there is no provision or effort to accommodate otherwise. ||We have had the response of many other resorts for the chef to accommodate and customize based on our restrictions but in this case, we believe that it does not matter, and we are to accept whatever there is to offer. ||The food was bundled all into one and was not separated to cater for vegetarians. A very unprofessional and disappointing meal plan with both the buffet and the restaurants.||There are not many options available around the beach or pool areas and only the coffee shop allows for a snack. Some of the items are limited and seems to not be that fresh. There are no napkins, and one is not allowed to remove the food from the area, so it restricts the options available. ||The service at the restaurants seems robotic and not very welcoming, apart from one or two servers who are more than willing to assist. ||We were greeted by Ramon on check-in and were of the impression that he was our concierge. In essence, he was there to coax us to attend a time-sharing presentation by offering us gifts such as tours and spa deals.||We agreed to attend the presentation but was told that because we were Interval International Platinum members, we would not have been forced into anything. When we attended on the day promptly as arranged, we were told after half an hour that we could not continue with the presentation because I had a meeting a few hours after. Despite being told that the presentation would be 90 minutes, we were expected to put aside 4 hours of our time and not book anything else.||We later found out that Ramon would be made to pay for whatever discounts we received. We did attend the presentation, was on time and had allocated the time of 90 minutes. However, we were not allowed to continue and was met with rude responses.||The information stated for platinum club members starts off with a guaranteed ocean view among other items such as umbrella etc. but we were not accommodated and told it was a busy time and there were limited rooms available. We definitely did not feel like platinum members.||The accommodation, meal plan and all-inclusive amenities were definitely not worth the value charged and is disappointing to say the least. We believe we are owed based on the experience and did not get value for our money.||Generally, the resort is clean, spacious and good otherwise, but we are not impressed with the level of service. An overall disappointing experience.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Apr, 2023Jun, 2023Now

General Info

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Total number of rooms 500

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Number of floors 4

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Number of buildings/towers 12

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Year Built 2006

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

24

Download

3

Upload

3

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

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Location Area Map

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What's nearby

Puerto Morelos Reef

1.5 km

San Jose Catholic Parish

1.5 km

Artisans Market

1.5 km

Puerto Morelos Town Square

1.5 km

Ojo de Agua Beach

3.5 km

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Airports Nearby

Cancun Intl. Airport (CUN)

14.5 km

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Restaurants

Ile de France

210 m

Zan-Za Bar

210 m

Alcazar

Nearby

La Marina

490 m

A'akat

210 m

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

41 out of 100

Risky

Puerto Morelos safety index

Safety

Crime

55

Overall Safety Index

Risky

An average rating of the six safety categories

55 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

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60

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

50

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

34

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

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21

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

63

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

56

Overall Crime index

Moderate

An average rating of the crime categories

56 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  59/100

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Car theft  50/100

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Car break-ins  57/100

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Home break-ins  56/100

Violent crime severity

Moderate

58

Crime category icon

Physical attacks  52/100

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Racism or religion motivated attacks  31/100

Other crime severity

High

61

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Insult or harassment in public  41/100

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Corruption or bribery  73/100

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Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.3 - $8.5

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.3 - $18.6

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Public transport, one-way ticket

$0.5 - $0.7

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Taxi 1km (normal tariff)

$1.3 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.9 - $110.3

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Bottle of mid-range wine

$6.4 - $13.3

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McMeal at McDonalds

$6.4 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $2.9

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Public transport, monthly pass

$38.3 - $55.2

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Gasoline (1 liter)

$1.2 - $1.3

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Mobile phone monthly plan

$16 - $26.6

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Fitness club, monthly fee

$21.2 - $31.9

Weather In Puerto Morelos

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets or service animals

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