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Image of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Image of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Image of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Image of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
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Image of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Image of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & CasinoImage of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & CasinoImage of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & CasinoImage of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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Safe area tag

Safe area

Beach

Business

Casino

Eco-certified

Luxury

Spa

Adventure sport

Family

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Rating icon

8.3

Good (8,508 ratings)

Puerto Morelos, Mexico - 

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6 km Xoximilco

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6.5 km El Tinto Golf Course

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7 km Moon Palace Golf Club

Hotel Overview

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino in Puerto Morelos, is a popular destination for visitors looking for luxurious accommodations, diverse dining options, and various activities. User reviews often highlight the resort's attention to detail, service quality, and the wide range of amenities available to guests of all ages. However, aspects such as crowdedness during peak seasons and service inconsistencies have been noted as areas for improvement.

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Hotel highlights

Property

Family

Breakfast

  1. Exceptional Service: Many guests applaud the attentive and friendly staff, noting their willingness to go above and beyond to ensure a memorable stay.
  2. Wide Variety of Dining Options: The resort is praised for its myriad of dining experiences, catering to all tastes and dietary requirements.
  3. Luxurious Accommodations: Reviewers often mention the comfortable and well-appointed rooms, highlighting their spaciousness and modern amenities.
  4. Extensive Facilities and Activities: From pools and spas to entertainment and sports, there's never a dull moment with the resort's wide range of facilities and activities available.
  5. Beautiful Beachfront Location: The resort's location on a pristine beach is frequently mentioned as a highlight, offering guests breathtaking views and a tranquil setting.
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Area for improvement

Amenities

Bathroom

Sleep

  1. Crowdedness During Peak Seasons: Some guests find the resort too crowded during peak travel times, affecting their enjoyment of the facilities.
  2. Variability in Service Quality: Although service is generally excellent, some guests have experienced inconsistent service during their stay.
  3. Additional Charges for Certain Amenities: A few reviewers have pointed out that extra charges for certain amenities or services were unexpected.
  4. Limited Beach Space: The available beach space can feel overcrowded, particularly during busy periods, detracting from the serene beach experience many seek.
  5. Distance from Local Attractions: Some guests mention the resort's distance from local attractions as a downside, requiring planning and transportation for off-site exploration.

Amenities

Kids pool

Waterslide

Game room

Tennis court

Babysitting

Babysitting

Kids club

All inclusive

Restaurant

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Related hotel videos

Score icon8.3

RateScore

Total 8,508 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.8

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7.6

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4.2/5

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agoda

31 Reviews

7.8 / 10

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booking

591 Reviews

7.6 / 10

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google

7,886 Reviews

4.2 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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7,886+ People Are Talking

Service

Property

Food

Fitness

Nature

Bar

Cleanliness

Family

Breakfast

Nightlife

Amenities

Bathroom

Pool

Sleep

Atmosphere

Couples

Location

Wellness

Safety

Spa

Accessibility

Air Conditioning

Transit

Beach

Kitchen

Gym

Restaurant

Hot Tub

Entertainment

Business

Wi-Fi

Pets

Parking

Service was mentioned 2011 times

30% Negative63% Positive

Reviews based on Service

User image
Victoria Brugger1 month ago
4/5Google icon

Just got back from Royalton Riviera and it was all around a great trip and great resort! I would recommend to everyone. Before we came I read some very terrible reviews and it just is a reminder that a lot of the time people who write reviews are just unhappy people who cannot be pleased. This resort was clean, the food was amazing, we ate fresh sushi everyday, and had made to order tacos from the taco bar. We enjoyed Agave the Mexican restaurant as well as the Caribbean restaurant so much fresh yummy fish. Mar & Mario our butlers were wonderful and ensured we had everything we needed everyday. Marcus one of the servers came right to our swim up room everyday when the kids napped to bring us anything we needed. Our room was always cleaned and refreshed twice a day. We never felt scared or pressured to tip, although we always do tip as we are happy to do so when we are well taken care of. It was all around a great place to vacation and I would recommend this place again and again.

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Kali Martens1 month ago
4/5Google icon

I know we were not alone when we hesitated to book this resort after reading negative review after negative review, but we moved forward anyway and I'm so glad we did! Arrival: The Cancun airport seems to be chaotic, no lines or rhyme or reason to anything! We had to wait a very long time for our transfer to the hotel. Next time I would consider a private shuttle or taxi. Once we arrived at the resort check-in didn't take too long. Room: We were in building 7 in a luxury suite ocean view with terrace jacuzzi. The suite we received is different than what we thought we were getting, according to the pictures on the website, but we liked it even more! Very cool with the stairs going up to the rooftop terrace with jacuzzi. We didn't end up using the jacuzzi, it was a little dirty and would have taken a very long time to fill! We were given a room with 2 queen beds instead of 1 king as requested but that wasn't a big deal. The beds are okay, not the most comfortable. The room was very clean, and when we needed water or drinks we would ask guest services and they were always delivered in a timely manner. I also had a hairdryer sent to our room and it worked well. The shower was awesome! Food: The buffet had any and every type of food. The wait times for the restaurants were definitely long as we weren't DC, but we were lucky enough to get into the Italian restaurant almost immediately! It was very good. The steakhouse was pretty good as well, definitely air conditioned, small portions. We were told the water served is triple filtered and safe to drink. Pool/Beach: We didn't have too much trouble finding a lounger in the morning but it would for sure pay off to wake up a little earlier to reserve a spot. The beach was cleaned every morning, seaweed was minimal! We spent time on the beach and in the ocean. If we went out later in the morning it was sometimes difficult to find any towels. Bars: Manuel the bartender at the Martini Bar was exceptional! Activities: I really enjoyed the sunrise yoga! Lots of activities to do throughout the day if you're interested. We also visited the spa for hot stone massages and hydrotherapy - this was wonderful! Would definitely do again. There were quite a few children there which didn't bother us at all as we were missing ours back at home! There is a kid friendly pool on one side so a lot of the kids spent their days there. To sum it up, we would return!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 840

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Number of floors 4

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Year Built 2014

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

5

Download

59

Upload

53

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Xoximilco

6 km

El Tinto Golf Course

6.5 km

Moon Palace Golf Club

7 km

Ventura Park Cancun

9.5 km

Puerto Morelos Beach

11.5 km

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Airports Nearby

Cancun Intl. Airport (CUN)

9.5 km

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Restaurants

Agave Mexican Cuisine

1.12 km

Grand Lobby Bar

7.5 km

Cusco

9 km

Boulangerie

8 km

Grand Central Buffet

8.5 km

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.3 - $8.5

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.3 - $18.6

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Public transport, one-way ticket

$0.5 - $0.7

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Taxi 1km (normal tariff)

$1.3 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.9 - $110.3

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Bottle of mid-range wine

$6.4 - $13.3

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McMeal at McDonalds

$6.4 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $2.9

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Public transport, monthly pass

$38.3 - $55.2

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Gasoline (1 liter)

$1.2 - $1.3

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Mobile phone monthly plan

$16 - $26.6

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Fitness club, monthly fee

$21.2 - $31.9

Weather In Puerto Morelos

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets or service animals

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