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Image of The Pacific Sutera Hotel
Image of The Pacific Sutera Hotel
Image of The Pacific Sutera Hotel
Image of The Pacific Sutera Hotel
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1/5

Image of The Pacific Sutera Hotel
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Safe area

Beach

Business

Family

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Spa

The Pacific Sutera Hotel

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8.2

Good (988 ratings)

Kota Kinabalu, Malaysia - 

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350 m Sutera Harbour

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1.19 km Imago Shopping Mall

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2 km Gaya Street Sunday Market

Hotel Overview

The Pacific Sutera Hotel is a renowned accommodation option located in Kota Kinabalu. It has garnered attention from numerous guests for its prominent features and amenities. Based on a comprehensive analysis of user reviews, the hotel has been praised for its remarkable offerings as well as noted for some areas of improvement.

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Hotel highlights

Fitness

Nature

Pool

  1. Scenic Location: Situated by the sea, this hotel offers breathtaking views of the ocean and sunsets.
  2. Spacious Rooms: Guests have appreciated the spacious and comfortable rooms provided by the hotel.
  3. Friendly Staff: The service staff at the hotel are noted for being very friendly and accommodating to guest needs.
  4. Excellent Facilities: The hotel is equipped with a variety of facilities including swimming pools, a golf course, and dining options.
  5. Proximity to Attractions: Its location is conveniently close to local attractions and shopping areas, making it easy for guests to explore.
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Area for improvement

Bathroom

Sleep

Wi-Fi

  1. Aged Infrastructure: Some areas of the hotel are reported to need refurbishing as they appear worn and outdated.
  2. Inconsistent Maintenance: A few guests have encountered issues with room cleanliness and maintenance.
  3. Food Quality Variability: While some guests have enjoyed the food, others have noted variability in the quality of meals served.
  4. Long Check-In Times: During peak periods, the check-in process can be lengthy due to high guest volume.
  5. Noise Levels: Due to its popular location, some guests have reported disturbances from nearby activities affecting their stay.

Amenities

Kids pool

Waterslide

Game room

Tennis court

Babysitting

Babysitting

Kids club

Extra beds/cribs

Grocery/Convenience store

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Related hotel videos

Score icon8.2

RateScore

Total 988 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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expedia

988 Reviews

8.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Fitness

Nature

Amenities

Breakfast

Pool

Location

Food

Cleanliness

Family

Atmosphere

Sleep

Bar

Bathroom

Restaurant

Transit

Nightlife

Business

Wi-Fi

Air Conditioning

Accessibility

Parking

Couples

Gym

Spa

Wellness

Beach

Fitness was mentioned 168 times

10% Negative80% Positive

Reviews based on Fitness

User image
Nur Farahain4 months ago
1/5Google icon

Worst staycation ever! Check in took forever, access card not working properly..dusty room and the aircond was not cold at all.. shower area is so small, can't even fit the door.. very uncomfortable.. During breakfast, we were not allowed to go inside the restaurant because the waitress said that our room number was not in the list (due to their system issue) .. the waitress makes us wait for so long outside til I get embarrassed.. the waitress even asked me to go check the problem at the reservation counter by myself.. what kind of 5 star hotel is this? I've spent around Rm500 per night for this room and very disappointed with the services.. please guys, do not choose this hotel .. it's so old and not well maintained! Food delivery is also not allowed.. very inconvenient!

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Nick Willoughby1 year ago
4/5Google icon

Hello. We stayed here November 2022 for 2 nights. Review is as follows; Pros: Location - central and close to airport, beachfront. Cleanliness - immaculate Hot Water - yes Internet/Wifi - yes Food - great breakfast Water provided - yes Air Conditioning - yes Service/Friendliness - reception staff great, upgraded us which was lovely. Gym - two gyms to choose from, all the weights you could need and good treadmills for running. The gym at the country club has good air conditioning. Other - country club is great; gym, bowling, movies, pool, badminton, table tennis and more pools. Roof top bar is very cool - great music. Cons: Location - can swim at beach but there are Jelly Fish. Food - dinner menu isn’t good. We ordered room service one night and 1 out of 2 meals was forgotten. My partner ordered a milo but was given coffee. Service/Friendliness - dinner staff at the restaurant aren’t friendly. We left before ordering. Overall experience: the verdict is we would stay here again. Grounds are beautiful, rooms are beautiful and facilities are great. We really enjoyed our stay here, the only thing that would make it enhanced is better dinner food and staff.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 500

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Number of floors 12

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Number of buildings/towers 1

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Year Built 1999

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

9

Download

3

Upload

2

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Sutera Harbour

350 m

Imago Shopping Mall

1.19 km

Gaya Street Sunday Market

2 km

Jesselton Point Ferry Terminal

2.5 km

Centre Point

2.5 km

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Getting around

Tanjung Aru Station

1.5 km

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Airports Nearby

Kota Kinabalu Intl. Airport (BKI)

6 km

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Restaurants

Pacific Café

210 m

Jamal Salim Curry House & Catering

1.05 km

Buginese Grill Fish

1.4 km

Horizons

140 m

Restoran Halimah Nasi Kandar Royal

700 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $0.7

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Coffee

$1.6 - $5.5

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Beer 0.5L

$1.2 - $2.5

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Meal, inexpensive restaurant

$2.3 - $4.3

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Public transport, one-way ticket

$1 - $1.2

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Taxi 1km (normal tariff)

$0.4 - $0.6

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Meal for 2 people, mid-range restaurant, three-course

$23.4 - $46

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Bottle of mid-range wine

$6.8 - $35.1

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McMeal at McDonalds

$3.5 - $4.9

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Coke/Pepsi 0.33L

$0.6 - $1.8

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Public transport, monthly pass

$5.8

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Gasoline (1 liter)

$0.4 - $0.4

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Mobile phone monthly plan

$7.8 - $7.8

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Fitness club, monthly fee

$7.8 - $39

Weather In Kota Kinabalu

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°F

Precipitation In Kota Kinabalu

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.513

PM1029

48

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Good

Water quality is satisfactory. Slight deviations may be noticed.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets or service animals

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