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Image of Hilton Kuala Lumpur
Image of Hilton Kuala Lumpur
Image of Hilton Kuala Lumpur
Image of Hilton Kuala Lumpur
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1/5

Image of Hilton Kuala Lumpur
Image of Hilton Kuala LumpurImage of Hilton Kuala LumpurImage of Hilton Kuala LumpurImage of Hilton Kuala Lumpur

Safety index

59 out of 100

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Business

Business

Luxury

Luxury

Spa

Spa

Hilton Kuala Lumpur

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8.8

Good (4,223 ratings)

Kuala Lumpur, Malaysia - 

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2.5 km Mid Valley Megamall

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2.5 km Berjaya Times Square

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3 km Kuala Lumpur Tower

Hotel Overview

Hilton Kuala Lumpur is often praised for its prime location, offering easy access to the city's key attractions and transport links. Guests frequently commend the hotel's luxurious amenities, spacious accommodations, and the variety of dining options available on-site. The attention to detail in service and the welcoming staff also contribute to a memorable stay for many visitors. However, some guests have noted areas for improvement, particularly regarding certain service aspects and facilities.

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Hotel highlights

Location

Breakfast

Cleanliness

  1. Prime Location: Centrally located with easy access to public transport and key tourist attractions.
  2. Luxurious Amenities: Guests appreciate the high-end facilities, including a swimming pool, fitness center, and spa.
  3. Spacious Accommodations: Rooms are praised for their size, comfort, and modern amenities.
  4. Diverse Dining Options: A variety of restaurants catering to different tastes and preferences.
  5. Friendly Staff: Many reviews highlight the friendly and accommodating nature of the staff.
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Area for improvement

Parking

  1. Inconsistent Service: Some guests experienced variations in service quality.
  2. Room Maintenance Issues: Reports of minor maintenance problems within the rooms.
  3. Pricey: Some visitors feel the rates are high compared to other options in the area.
  4. Noise Levels: Noise from nearby rooms or the outside can be an issue for some guests.
  5. Facilities Need Update: Feedback suggests certain facilities could benefit from renovations or updates.

Amenities

Kids pool

Waterslide

Extra beds/cribs

Grocery/Convenience store

Pool

Breakfast available

Breakfast available

Free WiFi

Spa

Spa

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Related hotel videos

Score icon8.8

RateScore

Total 4,223 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.7

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9.0

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booking

3,256 Reviews

8.7 / 10

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expedia

967 Reviews

9.0 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Breakfast

Food

Cleanliness

Atmosphere

Fitness

Transport

Amenities

Bathroom

Pool

Bar

Restaurant

Business

Family

Sleep

Gym

Parking

Accessibility

Wellness

Spa

Nature

Wi-Fi

Nightlife

Couples

Entertainment

Kitchen

Air Conditioning

Hot Tub

Location was mentioned 1064 times

2% Negative90% Positive

Reviews based on Location

User image
Mark Pitts5 months ago
5/5Google icon

We have stayed at many Hilton hotels and this one I would rank as one of the best. It’s in a great location, centrally located and adjacent to the main KL Sentral train station for easy access to mass transit. Also, there is a large shopping mall adjacent to the train station with tons of shopping and restaurants. Our room was large and clean with a super comfortable bed and a fantastic view. The furniture was all in perfect condition, and the room had very little wear and tear, other than what would be normally acceptable. The staff was super professional, friendly, and helpful. We also enjoyed the really amazing buffet breakfast, that had plenty of food choices for all palates and tastes. The huge pool and gym with sauna were also impressive. We considered it a great value and a great experience, and we would definitely stay here again.

User image
Anne6 months ago
2/5Google icon

I came here for afternoon high tea here yesterday at 2.30pm and the whole experience was extremely disappointing considering that this is a 5 star hotel with prestige. First off, the server that day was really dense, making several mistakes on our orders and she really doesn't seem to be able to connect the dots. When there are clearly 3 people at the table, she only brings two sets of tea and it's only when we had to remind her there's another person then only she brings an extra one. Later, when our fourth guest joined us, he asked for a latte. We didn't see that for 10 min, and when we checked with this server, she asked to confirm if it was a cappuccino to which we corrected her. Another 30 min go by and no coffee until we had to call another server for assistance to which he managed to have it out. Quality of the food here was equally disappointing, with the pastries being either really dry or really sweet. Plus, I was really surprised to see that the tea was served in the plastic tea sets that obviously came for free from your tea supplier. Very classy. Overall, I would never recommend anyone to come here for high tea. The price and prestige does not justify the quality of the experience at all. Compared to Ritz Carlton or the majestic hotel, this place is far below par. You're better off going to Starbucks than the Hilton for tea.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 512

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Number of floors 26

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Year Built 2004

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

84

Upload

58

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Mid Valley Megamall

2.5 km

Berjaya Times Square

2.5 km

Kuala Lumpur Tower

3 km

Pavilion Kuala Lumpur

3 km

Petronas Twin Towers

3 km

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Getting around

Kuala Lumpur Sentral Station

140 m

KL Sentral Station

420 m

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Airports Nearby

Kuala Lumpur International Airport (KUL)

23 km

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Restaurants

Hilton Executive Lounge

Nearby

Latest Recipe

Nearby

Iketeru

140 m

Meals Station

140 m

Vasco's

Nearby

Street View

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Daytime safety

54 out of 100

Risky

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Nighttime safety

29 out of 100

Unsafe

Kuala Lumpur safety index

Safety

Crime

59

Overall Safety Index

Risky

An average rating of the six safety categories

59 out of 100

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Women safety

Unsafe

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Likelihood of inappropriate behavior against women.

lowhigh

33

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

85

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

30

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

47

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

56

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

62

Overall Crime index

High

An average rating of the crime categories

62 out of 100

Property crime severity

High

66

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Mugging or robbery  67/100

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Car theft  59/100

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Car break-ins  64/100

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Home break-ins  62/100

Violent crime severity

High

63

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Physical attacks  57/100

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Racism or religion motivated attacks  43/100

Other crime severity

High

66

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Insult or harassment in public  48/100

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Corruption or bribery  80/100

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Drug problem  57/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $0.8

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Coffee

$1.4 - $3.3

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Beer 0.5L

$1.6 - $3.5

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Meal, inexpensive restaurant

$2 - $5.9

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Public transport, one-way ticket

$0.4 - $1

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Taxi 1km (normal tariff)

$0.4 - $1.8

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Meal for 2 people, mid-range restaurant, three-course

$13.7 - $48.8

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Bottle of mid-range wine

$7.8 - $19.5

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McMeal at McDonalds

$3.3 - $4.9

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Coke/Pepsi 0.33L

$0.5 - $1

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Public transport, monthly pass

$9.8 - $19.5

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Gasoline (1 liter)

$0.4 - $0.4

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Mobile phone monthly plan

$5.9 - $19.1

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Fitness club, monthly fee

$19.5 - $58.6

Weather In Kuala Lumpur

°C
°F

Precipitation In Kuala Lumpur

mm
in

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets

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