Hotel Okura Amsterdam

Nev V5 months ago

1/5

Very bad experience. Filthy room with someone else’s hair clogging the drains. Flies scattered around the room. The hotel refuses to acknowledge any of these problems as the manager thinks it’s not a problem to be given a dirty room yet thought that it would be in good taste to call the hotel security when I complained that the room was not fit for use. The food in the hotel is another highlight. TERRIBLE and delivered cold!! Again least bothered when complained until I was fed up and refused to pay for it at which time my family was threatened by the manager by calling security on us 🤷🏽‍♂️ Further I would like to add to the response from the hotel. 1. I never wanted the presidential suite what I told you was even if you offered it to me I still don’t want it because I don’t want to stay in your hotel because I was disgusted by the hygiene of it so please don’t make out that I was trying to demand for something, more than what was expected from the hotel. 2. What made you uncomfortable was your own attitude and ego and you said you didn’t think it was a big problem the hygiene. you were not willing to hear my complaint and was standoff ish the moment you came which displays also in your response. Thank you I have found a much better collaboration with another group and I am staying in a much better hotel than yours. Best of luck for the future and future travellers. Cheers