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Image of Wyndham Costa del Sol Cusco
Image of Wyndham Costa del Sol Cusco
Image of Wyndham Costa del Sol Cusco
Image of Wyndham Costa del Sol Cusco
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1/5

Image of Wyndham Costa del Sol Cusco
Image of Wyndham Costa del Sol CuscoImage of Wyndham Costa del Sol CuscoImage of Wyndham Costa del Sol CuscoImage of Wyndham Costa del Sol Cusco

Safety index

58 out of 100

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Business

Business

Family

Family

Pet-friendly

Romantic

City

City

Wyndham Costa del Sol Cusco

Rating icon

8.9

Good (2,903 ratings)

Santiago, Peru - 

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Location icon

210 m Plaza de Armas

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420 m Cusco Cathedral

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560 m San Pedro Market

Hotel Overview

Wyndham Costa del Sol Cusco is a highly regarded hotel, nestled in the heart of a historic city, offering guests a blend of traditional charm and modern comfort. Reflecting on user reviews, this hotel is appreciated for its unique blend of contemporary facilities and rich cultural ambiance, providing an unforgettable experience for those exploring the ancient city. Both positive and negative aspects have been highlighted by visitors, providing a well-rounded insight into what one can expect when staying at this accommodation.

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Hotel highlights

Location

Atmosphere

Breakfast

  1. Exemplary Service: Guests frequently praise the attentive and friendly staff, highlighting their eagerness to make the stay as comfortable and enjoyable as possible.
  2. Location Advantage: Its prime location is deemed perfect for visitors looking to explore the historic sites and local culture of the city.
  3. Unique Ambiance: The hotel's architecture and decor are often mentioned for beautifully blending traditional elements with modern luxury, creating a distinctive and welcoming atmosphere.
  4. Comfortable Rooms: Many reviews point out the comfort and cleanliness of the rooms, along with the amenities provided, ensuring a restful stay.
  5. Quality Dining: The on-site restaurants and breakfast options are highly appreciated for their variety and quality of food, offering a great start to the day.
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Area for improvement

  1. Noise Levels: Some guests have noted that rooms facing the street can be quite noisy, affecting the comfort of their stay.
  2. Wi-Fi Connectivity: There have been occasional complaints about the reliability and speed of the Wi-Fi connection in certain areas of the hotel.
  3. High Occupancy Issues: During peak times, the hotel can feel overcrowded, with some mentioning longer waits for services and amenities.
  4. Room Variability: A few guests have reported variability in room quality and size, which sometimes did not meet their expectations based on booking details.
  5. Costs and Add-ons: Some visitors feel that additional costs for certain services and add-ons were not clearly communicated upfront, leading to surprises at checkout.

Amenities

Extra beds/cribs

Grocery/Convenience store

Breakfast included

Free WiFi

Air conditioning

Air conditioning

Pet friendly

Pet friendly

Housekeeping

Room service

Room service

Score icon8.9

RateScore

Total 2,903 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.8

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9.2

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booking

2,000 Reviews

8.8 / 10

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expedia

903 Reviews

9.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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180+ People Are Talking

Location

Atmosphere

Breakfast

Food

Cleanliness

Restaurant

Family

Sleep

Amenities

Bathroom

Transit

Bar

Nightlife

Wi-Fi

Kitchen

Air Conditioning

Location was mentioned 148 times

2% Negative95% Positive

Reviews based on Location

User image
Isabelle Hertz5 months ago
4/5Google icon

I would call this more of a 3.5 star hotel than 4 star personally. Pros: -Amazing location in central Cusco: 2 minute walk to main centre square -Great staff: friendly, helpful, accommodating, professional, and efficient in supporting with issues. -Beautiful building: outdoor courtyard is lovely and the building feels historical -Tub: they have a bathtub and provide basics like shampoo, conditioner and body lotion. -Room: clean and has all the basics like a mini fridge, safe and good wifi. Cons: -Beds are only so-so: we had to move rooms as our first one was actually sagging in, second one is better but nothing to write home about. -Hotel rooms are worn down: towels feel old and hard, fixtures need some TLC, tile grout dark and needs to be fixed, generally feels like it needs a refresh. I included photos where I can. I am giving 4 stars because of the lack of comfort experienced. It doesn’t match the cost of the hotel. This is a good place to stay if you want convenient, nice staff, great location over a higher end feel.

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Harry G6 months ago

The hotel is in a great location and most of the staff were friendly and polite. However The room was tiny, dated, had a window that only opened to another part of the building with no view of the outside, and an uncomfortable bed. All things that I can deal with but my experience one night with the front desk staff was truly terrible. I came back to the hotel with a friend after having dinner with her and was told by the front desk employee that she would need to provide ID to enter. She only had a digital copy with her as many people now do after the pandemic. He refused to even look at the digital ID and subsequently refused her entry into the hotel that I had already paid for. He was certainly not polite and offered no help or solution. We were then forced to walk around for an hour in the rain at 2am looking for another hotel and then had to pay to stay at another hotel when we finally found one with availability. This was an extremely embarrassing, frustrating, and dangerous situation that we were placed in. I am a very frequent traveler and have never experienced this at any hotel anywhere in the world. I was told I could speak with the manager about the issue during the day. Upon checking out I was told by the front desk staff that they would not provide any refund and that no manager was available to speak with. Part of the reason I chose this hotel was because of the great reviews on Expedia and the VIP access however I was certainly not treated like one. Additionally after contacting experienced for help they too were unsuccessful in getting me any kind of refund at all. Truly disgraceful experience and customer service from this hotel.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 88

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Number of floors 4

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

30

Download

77

Upload

46

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Plaza de Armas

210 m

Cusco Cathedral

420 m

San Pedro Market

560 m

Coricancha

700 m

San Blas Church

770 m

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Getting around

San Pedro Station

770 m

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Airports Nearby

Alejandro Velasco Astete Intl. Airport (CUZ)

9 km

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Restaurants

Organika Bakery & Coffee

Nearby

La República Del Pisco

140 m

Andean Grill

140 m

Carpe Diem Café

140 m

Yaku Cocina de Altura

Nearby

Street View

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Daytime safety

80 out of 100

Safe

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Nighttime safety

58 out of 100

Risky

Santiago safety index

Safety

Crime

58

Overall Safety Index

Risky

An average rating of the six safety categories

58 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

70

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

75

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Property safety

Very Unsafe

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Likelihood of theft.

lowhigh

9

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

53

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

43

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

41

Overall Crime index

Moderate

An average rating of the crime categories

41 out of 100

Property crime severity

Moderate

48

Crime category icon

Mugging or robbery  37/100

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Car theft  36/100

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Car break-ins  40/100

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Home break-ins  41/100

Violent crime severity

Low

37

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Physical attacks  42/100

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Racism or religion motivated attacks  19/100

Other crime severity

Moderate

43

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Insult or harassment in public  31/100

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Corruption or bribery  61/100

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Drug problem  46/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.5 - $1.7

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Coffee

$1.2 - $2.9

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Beer 0.5L

$1.2 - $2.7

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Meal, inexpensive restaurant

$1.7 - $5.4

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Public transport, one-way ticket

$0.2 - $0.2

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Taxi 1km (normal tariff)

$0.6 - $1.2

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Meal for 2 people, mid-range restaurant, three-course

$17.1 - $73.3

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Bottle of mid-range wine

$3.7 - $19.5

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McMeal at McDonalds

$4.8 - $5.9

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Coke/Pepsi 0.33L

$0.6 - $2.4

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Gasoline (1 liter)

$1.1 - $1.6

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Mobile phone monthly plan

$12.2 - $12.2

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Fitness club, monthly fee

$24.4 - $36.6

Weather In Santiago

°C
°F

Precipitation In Santiago

mm
in

House Rules

Clock Icon

Check in after 13:00

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Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

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