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Conrad Makkah

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8.8

Good (17,189 ratings)

Makkah Al Mukarramah, Saudi Arabia - 

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980 m Souk Al-Khalil

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1.19 km King Fahad Gate

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1.5 km Great Mosque of Mecca

Hotel Overview

Conrad Makkah is a hotel located in the holy city of Makkah, appreciated by guests for its luxurious offerings and exceptional service. Situated in a prime location, it provides easy access to significant religious sites, making it a popular choice among visitors to the city.

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Hotel highlights

Property

Service

Location

  1. Premium Location: Situated close to religious sites, offering convenience for pilgrims.
  2. Exceptional Service: Staff known for their attentiveness and professionalism.
  3. Luxurious Rooms: Well-appointed and spacious rooms providing comfort and luxury.
  4. Quality Dining Options: Multiple dining options available, serving a variety of cuisines to cater to different tastes.
  5. Clean and Well-Maintained: High standards of cleanliness maintained throughout the hotel.
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Area for improvement

Wi-Fi

Air Conditioning

  1. Price: Considered expensive by some guests.
  2. Busy and Crowded: Can become very crowded, especially during peak seasons.
  3. Booking Issues: Some guests have reported issues with room bookings and reservations.
  4. Noise Levels: Higher noise levels in rooms facing the busy streets.
  5. Limited Parking: Parking can be challenging due to limited spaces available.

Amenities

Extra beds/cribs

Grocery/Convenience store

Breakfast available

Breakfast available

Free WiFi

Air conditioning

Air conditioning

Parking available

Parking available

Housekeeping

Room service

Room service

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Related hotel videos

Score icon8.8

RateScore

Total 17,189 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.6

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8.5

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9.2

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4.5/5

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4.5/5

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agoda

433 Reviews

8.6 / 10

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booking

7,447 Reviews

8.5 / 10

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expedia

595 Reviews

9.2 / 10

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google

6,776 Reviews

4.5 / 5

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tripadvisor

1,938 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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6,776+ People Are Talking

Service

Property

Location

Cleanliness

Breakfast

Atmosphere

Food

Amenities

Sleep

Restaurant

Bathroom

Accessibility

Parking

Family

Safety

Bar

Wi-Fi

Transit

Kitchen

Business

Air Conditioning

Fitness

Gym

Nature

Spa

Wellness

Nightlife

Entertainment

Service was mentioned 1463 times

13% Negative83% Positive

Reviews based on Service

User image
Ammar Alkhateeb2 months ago
3/5Google icon

Conrad Hotel Stay Review - December 2023 During my recent stay at Conrad Hotel, I encountered a mix of positive and negative experiences. Here’s an overview: Pros: • Exceptional Customer Service: The staff at Conrad Hotel were remarkable in their service. Their welcoming and smiling demeanor added a warm touch to our interactions. • Apologies and Responsiveness: I appreciated their readiness to apologize and address issues when necessary. • Accommodation for Additional Requests: The hotel showed flexibility in allowing for additional needs, which was a positive aspect of their service. • Premium Breakfast Buffet: The breakfast buffet was a standout feature, offering a premium selection. • Efficient In-Room Dining: The in-room dining service was not only fast but also provided delicious food with a variety of healthy choices. Cons: • Delayed Room Availability: The check-in process was notably prolonged. It took one and a half hours to access our first room and an additional hour for the second room, resulting in significant inconvenience. • Room Allocation Issues: Despite the promise of assigning both rooms on the same floor, they were unexpectedly placed seven floors apart. • Slow Checkout Process: During checkout, there was a noticeable delay in service, as it took an hour to have our luggage brought out to the reception. Overall Assessment: The Conrad Hotel stands out for its high costs, which sets an expectation for premium service. However, during my stay, there were several operational inefficiencies that did not align with the expected standard of service for the price paid. While the customer service was excellent in terms of attitude and responsiveness, the logistical aspects such as room readiness and checkout efficiency fell short of expectations.

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Shoaib Naeem2 months ago
5/5Google icon

I want to highlight the excellent service of this hotel. The staff, specifically our housekeeper, Nisar, did a very great job with housekeeping. He was always prompt and always attended to us whenever we needed towels, blankets or any other necessities. Great service and definitely would recommend! Keep up the great work Conrad!!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 438

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Number of floors 19

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Year Built 2015

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

13

Download

42

Upload

34

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Souk Al-Khalil

980 m

King Fahad Gate

1.19 km

Great Mosque of Mecca

1.5 km

Abraj Al-Bait Towers

3 km

Kaaba

4 km

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Airports Nearby

King Abdulaziz Intl. Airport (JED)

34.5 km

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Restaurants

البيك

1.05 km

RATIO Speciality Coffee

1.12 km

Mado

1.12 km

Brooklyn Roasted Coffee

1.19 km

دومينوز

1.12 km

Street View

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Daytime safety

84 out of 100

Very Safe

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Nighttime safety

68 out of 100

Safe

Makkah Al Mukarramah safety index

Safety

Crime

45

Overall Safety Index

Risky

An average rating of the six safety categories

45 out of 100

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Women safety

Very Unsafe

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Likelihood of inappropriate behavior against women.

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19

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

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83

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Property safety

Risky

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Likelihood of theft.

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46

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Political safety

Very Unsafe

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Potential for infringement of political rights or political unrest.

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13

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LGBTQ safety

Very Unsafe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

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7

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

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100

27

Overall Crime index

Low

An average rating of the crime categories

27 out of 100

Property crime severity

Low

29

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Mugging or robbery  24/100

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Car theft  28/100

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Car break-ins  35/100

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Home break-ins  23/100

Violent crime severity

Low

21

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Physical attacks  22/100

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Racism or religion motivated attacks  20/100

Other crime severity

Minimal

19

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Insult or harassment in public  31/100

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Corruption or bribery  46/100

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Drug problem  30/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.4 - $0.7

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Coffee

$2 - $5.4

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Beer 0.5L

$1 - $2.4

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Meal, inexpensive restaurant

$3.7 - $12.2

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Public transport, one-way ticket

$0.7 - $1.2

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Taxi 1km (normal tariff)

$0.7 - $2.4

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Meal for 2 people, mid-range restaurant, three-course

$24.4 - $61.1

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Bottle of mid-range wine

$1 - $19.5

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McMeal at McDonalds

$6.1 - $8.5

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Coke/Pepsi 0.33L

$0.6 - $0.7

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Public transport, monthly pass

$12.2 - $48.8

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Gasoline (1 liter)

$0.5 - $0.6

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Mobile phone monthly plan

$14.7 - $44

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Fitness club, monthly fee

$44 - $171

Weather In Makkah Al Mukarramah

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°F

Air Quality

Unhealthy (For Sensitive Groups)

PM2.568

PM10161

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 12:00

Children welcome

No pets

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