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Image of Carlton City Hotel Singapore
Image of Carlton City Hotel Singapore
Image of Carlton City Hotel Singapore
Image of Carlton City Hotel Singapore
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1/5

Image of Carlton City Hotel Singapore
Image of Carlton City Hotel SingaporeImage of Carlton City Hotel SingaporeImage of Carlton City Hotel SingaporeImage of Carlton City Hotel Singapore

Safety index

79 out of 100

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Safe area tag

Safe area

Business

Family

Luxury

Shopping

Beach

City

Carlton City Hotel Singapore

Rating icon

8.7

Good (15,109 ratings)

Singapore, Singapore - 

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Location icon

630 m Maxwell Food Centre

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910 m Chinatown Heritage Center

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1.12 km Raffles Place

Hotel Overview

**Carlton City Hotel Singapore** is a well-regarded hotel that often receives positive feedback from guests. Its location, amenities, and service standards generally contribute to satisfactory stays, though, like any establishment, it is not without its areas for improvement.

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Hotel highlights

Property

Service

Location

  1. Location: Centrally located, offering easy access to local attractions, shopping, and dining options.
  2. Room Quality: Rooms are described as clean, spacious, and well-maintained, providing comfort to guests.
  3. Service: Staff are commended for their professionalism and helpfulness, making guests feel welcome and assisted.
  4. Amenities: A variety of amenities including a fitness center and swimming pool, enhancing the stay experience.
  5. Dining Options: On-site dining options are praised for their quality and variety, catering to different tastes.
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Area for improvement

Kitchen

  1. Price: Some guests feel the cost of staying at the hotel is relatively high.
  2. Internet Connectivity: Complaints about the reliability and speed of the internet service are noted.
  3. Noise Levels: Rooms facing certain areas can experience higher levels of noise, affecting sleep quality for some guests.
  4. Check-in and Check-out Times: Delays and long waiting times are occasionally experienced during check-in and check-out.
  5. Room Availability: Some guests have reported delays in getting their rooms ready, particularly during peak periods.

Amenities

Babysitting

Babysitting

Breakfast available

Breakfast available

Pool

Free WiFi

Air conditioning

Air conditioning

Parking included

Parking included

Housekeeping

Room service

Room service

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Related hotel videos

Score icon8.7

RateScore

Total 15,109 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.7

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8.5

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8.8

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4.4/5

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4.5/5

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agoda

8,421 Reviews

8.7 / 10

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booking

1,625 Reviews

8.5 / 10

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expedia

1,001 Reviews

8.8 / 10

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google

1,890 Reviews

4.4 / 5

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tripadvisor

2,172 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,890+ People Are Talking

Property

Service

Location

Cleanliness

Food

Breakfast

Atmosphere

Amenities

Bar

Transit

Fitness

Business

Sleep

Bathroom

Restaurant

Pool

Gym

Wi-Fi

Entertainment

Safety

Accessibility

Kitchen

Air Conditioning

Family

Nightlife

Nature

Property was mentioned 406 times

6% Negative92% Positive

Reviews based on Property

User image
Fries911 French2 months ago
1/5Google icon

Worst hotel ever with zero customer service and the room is old. Requested an extra bed by sending an email directly to the hotel 4months before our stay, no extra bed on that day and we do understand subjected to availability. Requested a high floor as the price that we paid indicates it is for high floors with a good view, we got the fourth floor instead. When checking with the counter staff if it is possible to change us to a higher floor, she was grumpy and hitting the keyboard on purpose making us very uneasy and scared. The door lock scanner for our room was damaged. Informed hotel staff and they claim they are gonna change it for us once we head out in the day. We got back, not able to scan to unlock our door room. Have to go down again and get hotel staff to open our room door using keys. This happened again the next day. Just standard apologizes and you can tell that they don't care about you. The room is dark, the toilet door handle is rusted, and the aircon has a very loud machine sound. Carlton city hotel advertised prices with a good view and we paid for it, ended up on the fourth floor with a construction view of another building. Last day when we checked out at the counter, they still had the audacity to ask me to pay for the extra bed that we requested but did not get it in the first place. We planned our vacation 4months ahead for new year eve, paid around SGD350 per night for such an experience provided by Carlton City Hotel Singapore. For that price, I would rather pay more to get a more comfortable stay. And I do agree with some other travel bloggers who review this hotel - totally not worth it.

User image
Sharon LIMTL (AlphaOmega_Life)2 months ago
5/5Google icon

Situated in the historical district of Tanjong Pagar, Carlton City Hotel Singapore is a short drive from colourful Chinatown and Raffles Place. The hotel boasts an outdoor swimming pool and a sundeck. Guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property. Other facilities at the property include a fitness centre. Guests can approach the 24-hour front desk for currency exchange, tour arrangements, ticketing and concierge services.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 386

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Number of floors 29

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

5

Download

173

Upload

151

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Maxwell Food Centre

630 m

Chinatown Heritage Center

910 m

Raffles Place

1.12 km

Boat Quay

1.5 km

Merlion

2 km

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Getting around

Tanjong Pagar Station

280 m

JB Sentral

13.5 km

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Airports Nearby

Singapore Changi Airport (SIN)

12.5 km

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Restaurants

Salmon Samurai

Nearby

The Marmalade Pantry

140 m

Bar-Roque Grill

Nearby

Jigger & Pony

Nearby

Cin Cin

Nearby

Street View

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Daytime safety

83 out of 100

Very Safe

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Nighttime safety

76 out of 100

Safe

Singapore safety index

Safety

Crime

79

Overall Safety Index

Safe

An average rating of the six safety categories

79 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

100

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Property safety

Safe

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Likelihood of theft.

lowhigh

76

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

56

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

73

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

24

Overall Crime index

Low

An average rating of the crime categories

24 out of 100

Property crime severity

Low

28

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Mugging or robbery  20/100

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Car theft  17/100

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Car break-ins  22/100

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Home break-ins  20/100

Violent crime severity

Minimal

19

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Physical attacks  22/100

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Racism or religion motivated attacks  20/100

Other crime severity

Low

21

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Insult or harassment in public  25/100

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Corruption or bribery  26/100

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Drug problem  22/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.5 - $2.4

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Coffee

$2.1 - $5.5

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Beer 0.5L

$2.1 - $5.5

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Meal, inexpensive restaurant

$4.1 - $13.7

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Public transport, one-way ticket

$1 - $1.7

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Taxi 1km (normal tariff)

$0.4 - $1.4

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Meal for 2 people, mid-range restaurant, three-course

$41.2 - $123.6

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Bottle of mid-range wine

$13.7 - $41.2

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McMeal at McDonalds

$5.5 - $8.2

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Coke/Pepsi 0.33L

$1 - $2.1

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Public transport, monthly pass

$61.8 - $96.1

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Gasoline (1 liter)

$1.4 - $2.2

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Mobile phone monthly plan

$6.9 - $34.3

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Fitness club, monthly fee

$54.9 - $137.3

Weather In Singapore

°C
°F

Precipitation In Singapore

mm
in

Air Quality

Moderate

PM2.518

PM1030

34

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 14:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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