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Image of Peninsula Excelsior Singapore, A Wyndham Hotel
Image of Peninsula Excelsior Singapore, A Wyndham Hotel
Image of Peninsula Excelsior Singapore, A Wyndham Hotel
Image of Peninsula Excelsior Singapore, A Wyndham Hotel
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1/5

Image of Peninsula Excelsior Singapore, A Wyndham Hotel
Image of Peninsula Excelsior Singapore, A Wyndham HotelImage of Peninsula Excelsior Singapore, A Wyndham HotelImage of Peninsula Excelsior Singapore, A Wyndham HotelImage of Peninsula Excelsior Singapore, A Wyndham Hotel

Safety index

79 out of 100

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Safe area tag

Safe area

Business

Shopping

Peninsula Excelsior Singapore, A Wyndham Hotel

Rating icon

7.6

Fair (29,190 ratings)

Singapore, Singapore - 

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Location icon

210 m Fort Canning Park

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420 m Raffles City

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910 m Merlion

Hotel Overview

The Peninsula Excelsior Singapore, A Hotel is a well-positioned accommodation option in the heart of a vibrant city. Its location and amenities have garnered mixed reactions from guests, translating into various positive and negative aspects highlighted in their reviews.

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Hotel highlights

Location

Service

Transit

  1. Central Location: Guests have praised the hotel for its prime position, making it convenient to access major tourist attractions, shopping centers, and public transport.
  2. View: Many reviews have mentioned the breathtaking views of the city skyline and the surrounding area that some rooms offer.
  3. Swimming Pools: The hotel features swimming pools that have been highlighted as a great amenity for relaxation and leisure.
  4. Friendly Staff: The responsiveness and friendliness of the staff have been consistently noted as a positive aspect of the guest experience.
  5. Cleanliness: The cleanliness of rooms and public areas has been commended, ensuring a comfortable stay for the guests.
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Area for improvement

Bathroom

Sleep

Air Conditioning

  1. Aged Facilities: A significant number of guests have reported that the hotel's facilities appear outdated and could benefit from refurbishment.
  2. Room Quality: There have been criticisms regarding the quality of some rooms, including issues like wear and tear and inadequate maintenance.
  3. Value for Money: Some guests feel that the hotel does not offer adequate value for the price paid, especially when compared to other accommodation options in the area.
  4. Internet Connectivity: Complaints about the reliability and speed of the WiFi connectivity in the hotel have been a point of concern for guests.
  5. Noise Levels: Due to its central location, some guests have experienced disturbances from external noise, affecting their overall comfort and sleep quality.

Amenities

Babysitting

Babysitting

Breakfast available

Breakfast available

Pool

Hot Tub

Hot Tub

Free WiFi

Air conditioning

Air conditioning

Parking available

Parking available

Housekeeping

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Related hotel videos

Score icon7.6

RateScore

Total 29,190 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.8

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7.6

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7.4

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3.9/5

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3.5/5

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agoda

18,710 Reviews

7.8 / 10

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booking

1,550 Reviews

7.6 / 10

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expedia

1,004 Reviews

7.4 / 10

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google

2,772 Reviews

3.9 / 5

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tripadvisor

5,154 Reviews

3.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,772+ People Are Talking

Property

Location

Service

Cleanliness

Amenities

Bathroom

Breakfast

Sleep

Transit

Food

Fitness

Atmosphere

Restaurant

Bar

Pool

Accessibility

Wi-Fi

Air Conditioning

Gym

Business

Family

Entertainment

Nightlife

Kitchen

Nature

Spa

Parking

Safety

Wellness

Couples

Property was mentioned 590 times

31% Negative57% Positive

Reviews based on Property

User image
Da “Zhuge” Laoban1 month ago
1/5Google icon

I chose this hotel, last December 2023 with a Premier Club sea view room, in the hope that I would get good service and a beautiful view, that's why even though it was very expensive, SGD 680/night, I booked with expectation that I would have an unforgettable experience on New Year's Eve at Singapore. But what a disappointment, not only I didn't get what was promised (club facilities including complimentary and breakfast at Sky View) but I was also "scam" by the hotel staff to pay an additional SGD 300/night, if not, the hotel would give me a room with no view (view facing another building, not sea view). The expectation from My family and me from the begining was to see the New Year's fireworks from the hotel room so like it or not, we had to be willing to pay a total of SGD 968/night! Then we were given a small room that was quite old, actually facing the sea but the window glass was very blurry, like it had never been cleaned, so in the end we couldn't see the fireworks clearly. What a waste for SGD 968 :( My advice, never stay at this hotel, or be ready to be scamed!

User image
Maxim Titov1 year ago
1/5Google icon

I made a mistake of booking this hotel based on my experience some 6-7 years ago. This hotel is a total disgrace to Singapore, I haven't had a worse experience in years, even in much poorer countries and in hotels with less stars. The first room I was assigned to had horrible noise coming from outdoors fan/vent system that made stay there completely unbearable. They changed me to a quieter, but smaller room basically a downgrade. Constant problems: safe box didn't work, call reception, they forget, after multiple attempts they recognized it was broken and replaced it. Room service, front desk, housekeeping phones don't respond, you need to constantly call them hoping they'll pick up, then front desk forgets about your requests and you have to call them again. Then something breaks again, like the door bell keeps buzzing, then morning cleaning service keeps repeatedly ding donging and trying to open the door though you didn't request any service and are busy doing your morning routine in the room. Rooms tiny, windows tiny with a view of a construction site oppostie the building. Bathrooms are so small you have to squeeze yourself in, toilets are old, have flushing problems, and they don't have any bum gun or anything to clean your poo (sorry for gross details!) which keep stucking to the inside of toilet walls. The halls outside smell of food and fungi, absolutely disgusting. I wonder when hotel organizations will update its outdated star system, and will assign stars based on the quality of rooms and service and not based on facilities available in hotel. This is 2 star hotel at best, very overpriced, super low quality service, and totally not worth the stars next to its name.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 600

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Number of floors 22

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Number of buildings/towers 2

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Year Built 1974

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

72

Upload

60

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Fort Canning Park

210 m

Raffles City

420 m

Merlion

910 m

Raffles Place

910 m

Bugis Street Shopping District

980 m

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Getting around

City Hall Station

280 m

JB Sentral

25 km

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Airports Nearby

Seletar Airport (XSP)

11 km

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Restaurants

Ppp Coffee

140 m

McDonald's

140 m

Mandalay Style Bbq

Nearby

Sidewalk

Nearby

Little Caesars Pizza

140 m

Street View

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Daytime safety

83 out of 100

Very Safe

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Nighttime safety

76 out of 100

Safe

Singapore safety index

Safety

Crime

79

Overall Safety Index

Safe

An average rating of the six safety categories

79 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

100

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Property safety

Safe

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Likelihood of theft.

lowhigh

76

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

56

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

73

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

24

Overall Crime index

Low

An average rating of the crime categories

24 out of 100

Property crime severity

Low

28

Crime category icon

Mugging or robbery  20/100

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Car theft  17/100

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Car break-ins  22/100

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Home break-ins  20/100

Violent crime severity

Minimal

19

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Physical attacks  22/100

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Racism or religion motivated attacks  20/100

Other crime severity

Low

21

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Insult or harassment in public  25/100

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Corruption or bribery  26/100

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Drug problem  22/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.5 - $2.4

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Coffee

$2.1 - $5.5

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Beer 0.5L

$2.1 - $5.5

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Meal, inexpensive restaurant

$4.1 - $13.7

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Public transport, one-way ticket

$1 - $1.7

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Taxi 1km (normal tariff)

$0.4 - $1.4

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Meal for 2 people, mid-range restaurant, three-course

$41.2 - $123.6

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Bottle of mid-range wine

$13.7 - $41.2

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McMeal at McDonalds

$5.5 - $8.2

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Coke/Pepsi 0.33L

$1 - $2.1

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Public transport, monthly pass

$61.8 - $96.1

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Gasoline (1 liter)

$1.4 - $2.2

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Mobile phone monthly plan

$6.9 - $34.3

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Fitness club, monthly fee

$54.9 - $137.3

Weather In Singapore

°C
°F

Precipitation In Singapore

mm
in

Air Quality

Moderate

PM2.518

PM1030

34

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets

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