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Image of Shangri-La Singapore
Image of Shangri-La Singapore
Image of Shangri-La Singapore
Image of Shangri-La Singapore
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1/5

Image of Shangri-La Singapore
Image of Shangri-La SingaporeImage of Shangri-La SingaporeImage of Shangri-La SingaporeImage of Shangri-La Singapore

Safety index

78 out of 100

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Safe area tag

Safe area

Business

Family

Luxury

Spa

Shopping

City

Shangri-La Singapore

Rating icon

9.1

Excellent (21,123 ratings)

Singapore, Singapore - 

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Location icon

560 m Orchard Tower

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910 m ION Orchard

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1.5 km Orchard Road

Hotel Overview

Shangri-La Singapore is a luxurious hotel that often receives high praise in user reviews. The establishment is renowned for its beautiful gardens, exceptional service, and variety of facilities catering to both leisure and business travelers. Nestled in a tranquil location, it offers guests a pleasant escape from the hustle and bustle of the city.

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Hotel highlights

Service

Property

Family

  1. Stunning Gardens: Guests love the lush, meticulously maintained gardens surrounding the hotel, providing a peaceful and beautiful environment.
  2. Exceptional Service: The staff's attentiveness and professionalism are frequently highlighted, making guests feel genuinely cared for.
  3. Variety of Dining Options: The hotel offers multiple dining venues with a wide range of cuisines, satisfying different taste preferences.
  4. Spacious and Comfortable Rooms: Reviews often mention the spacious, well-appointed rooms with comfortable beds, ensuring a restful stay.
  5. Excellent Facilities: The availability of numerous amenities, including a swimming pool, fitness center, and children's activities, is greatly appreciated by guests.
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Area for improvement

Air Conditioning

Entertainment

  1. Pricey: Some guests feel that the cost of staying and dining at the hotel is quite high compared to other options.
  2. Inconsistent Room Quality: A few reviewers have noted variability in room quality and maintenance, depending on the wing or section of the hotel.
  3. Location: While the serene setting is mostly a plus, some guests find the location a bit too removed from the city center and main attractions.
  4. Busy During Peak Times: The hotel can become quite crowded during peak travel seasons or events, impacting the level of service and availability of facilities.
  5. Limited Late Night Dining: Those looking for late-night eating options might be disappointed with the limited offerings available within the hotel.

Amenities

Kids pool

Babysitting

Babysitting

Kids club

Tennis court

Breakfast available

Breakfast available

Pool

Spa

Free WiFi

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Related hotel videos

Score icon9.1

RateScore

Total 21,123 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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8.7

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4.6/5

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4.5/5

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agoda

194 Reviews

8.9 / 10

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booking

1,655 Reviews

8.7 / 10

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google

11,828 Reviews

4.6 / 5

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tripadvisor

7,446 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

11,828+ People Are Talking

Service

Property

Food

Family

Breakfast

Fitness

Atmosphere

Location

Bar

Cleanliness

Amenities

Bathroom

Pool

Sleep

Restaurant

Business

Couples

Nightlife

Transit

Accessibility

Kitchen

Parking

Gym

Wellness

Spa

Safety

Nature

Air Conditioning

Entertainment

Wi-Fi

Hot Tub

Service was mentioned 2992 times

12% Negative84% Positive

Reviews based on Service

User image
Alex Jacobs2 months ago
4/5Google icon

We ended our honeymoon at the Shangri-La which was beautiful and a fantastic way to finish off our trip. The hotel definitely lived up to its reputation. The service at The Line was very good, and we appreciated Chef Ara's help in showing us which food at breakfast was vegan to accommodate our dietary requirements. Do however be warned that the allergen labelling at breakfast was mostly incorrect. I raised this with the restaurant manager and hope that this is improved, but for anyone with specific allergies, I would not depend on the labelling but instead ask a member of staff for help.

User image
Tan Jordan2 months ago
1/5Google icon

I had an awesome birthday celebration for my daughter this afternoon at buds and everything was awesome except when I was about to drive off at about 1:30pm and forgot to get a complimentary parking ticket and proceeded to the lobby where I approached a tall Japanese male staff and requested for it. He asked me which room I stayed in and I said I just held a birthday party for my daughter and since it was raining and did not want to wet the floor further, I did not go down to buds to collect the complimentary parking though I was told that I could collect at the front desk. What a disrespectful way to be treated after spending 4 figures on a 3 hours birthday party at buds. The hotel needs to provide better customer service training to this particular Japanese male employee!!!!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 747

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

5

Download

156

Upload

134

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Orchard Tower

560 m

ION Orchard

910 m

Orchard Road

1.5 km

Singapore Botanic Gardens

1.5 km

Bugis Street Shopping District

3 km

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Getting around

Orchard Station

980 m

JB Sentral

18 km

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Airports Nearby

Seletar Airport (XSP)

12.5 km

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Restaurants

Muddy Murphy's

560 m

Curry Gardenn

770 m

In Piazza Italian Restaurant

700 m

Hua Ting Restaurant

420 m

Shang Palace

Nearby

Street View

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Daytime safety

83 out of 100

Very Safe

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Nighttime safety

76 out of 100

Safe

Singapore safety index

Safety

Crime

78

Overall Safety Index

Safe

An average rating of the six safety categories

78 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

77

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

100

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Property safety

Safe

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Likelihood of theft.

lowhigh

76

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

56

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

57

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

24

Overall Crime index

Low

An average rating of the crime categories

24 out of 100

Property crime severity

Low

28

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Mugging or robbery  20/100

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Car theft  17/100

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Car break-ins  22/100

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Home break-ins  20/100

Violent crime severity

Minimal

19

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Physical attacks  22/100

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Racism or religion motivated attacks  20/100

Other crime severity

Low

21

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Insult or harassment in public  25/100

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Corruption or bribery  26/100

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Drug problem  22/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.5 - $2.4

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Coffee

$2.1 - $5.5

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Beer 0.5L

$2.1 - $5.5

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Meal, inexpensive restaurant

$4.1 - $13.7

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Public transport, one-way ticket

$1 - $1.7

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Taxi 1km (normal tariff)

$0.4 - $1.4

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Meal for 2 people, mid-range restaurant, three-course

$41.2 - $123.6

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Bottle of mid-range wine

$13.7 - $41.2

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McMeal at McDonalds

$5.5 - $8.2

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Coke/Pepsi 0.33L

$1 - $2.1

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Public transport, monthly pass

$61.8 - $96.1

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Gasoline (1 liter)

$1.4 - $2.2

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Mobile phone monthly plan

$6.9 - $34.3

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Fitness club, monthly fee

$54.9 - $137.3

Weather In Singapore

°C
°F

Precipitation In Singapore

mm
in

Air Quality

Moderate

PM2.518

PM1030

34

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets

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