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Image of Pestana São Tomé
Image of Pestana São Tomé
Image of Pestana São Tomé
Image of Pestana São Tomé
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1/5

Image of Pestana São Tomé
Image of Pestana São ToméImage of Pestana São ToméImage of Pestana São ToméImage of Pestana São Tomé

Safety index

73 out of 100

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Safe area tag

Safe area

Beach

Luxury

Spa

Adventure sport

Pestana São Tomé

Rating icon

7.5

Fair (269 ratings)

São Tomé, Sao Tome and Principe - 

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350 m Estadio Nacional 12 de Julho

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1.05 km Cathedral of São Tomé

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1.26 km Fort de Sao Sebastiao

Hotel Overview

Pestana São Tomé is a popular hotel located on São Tomé Island, renowned for its picturesque ocean views and luxurious amenities. Based on user reviews, it has been celebrated for its exceptional location, quality of service, and facilities. However, it has also faced criticism for certain aspects of its offerings.

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Hotel highlights

Fitness

Pool

Location

  1. Stunning Ocean Views: Guests rave about the breathtaking views of the ocean from their rooms and the hotel's common areas, providing a tranquil and refreshing atmosphere.
  2. Swimming Pool: The hotel's swimming pool is highly praised for its size, cleanliness, and the beautiful ocean view it offers, making it a favorite spot for relaxation.
  3. Quality of Service: Many reviews highlight the attentive, friendly, and professional staff, emphasizing their efforts to ensure a pleasant stay for guests.
  4. Comfortable Rooms: Visitors appreciate the comfort and cleanliness of the rooms, noting that they are well-maintained and equipped with modern amenities.
  5. Location: The hotel's location is considered ideal - it is close to the beach and offers easy access to local attractions and activities.
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Area for improvement

  1. Price: Some guests feel that the prices are higher than expected, especially considering the cost of meals and services within the hotel.
  2. Internet Connectivity: Complaints about the unreliable and slow internet service in the hotel, making it difficult for guests who need to stay connected.
  3. Maintenance Issues: A few guests have reported maintenance issues in their rooms or the hotel's facilities, although these instances seem to be relatively infrequent.
  4. Limited Dining Options: The variety and quality of food in the hotel's restaurant have been criticized, with some guests desiring more options and better quality dishes.
  5. Check-In Delays: There have been reports of delays and inefficiencies during the check-in process, causing inconvenience to some guests upon arrival.

Amenities

Pool

Spa

Free WiFi

Parking included

Parking included

Laundry

Laundry

Air conditioning

Air conditioning

Housekeeping

Room service

Room service

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Related hotel videos

Score icon7.5

RateScore

Total 269 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.5

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7.6

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booking

217 Reviews

7.5 / 10

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expedia

52 Reviews

7.6 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Fitness

Location

Pool

Food

Amenities

Nature

Breakfast

Cleanliness

Atmosphere

Restaurant

Bar

Wi-Fi

Nightlife

Bathroom

Wellness

Sleep

Transit

Spa

Gym

Beach

Air Conditioning

Business

Accessibility

Fitness was mentioned 76 times

7% Negative88% Positive

Reviews based on Fitness

User image
Adventure414872625118 months ago

Great location.|I loved the swimming pool!|The hotel managers and employees are among the best i have ever encountered: very friendly and polite, always eager to help, very attentive to the costumers, but at the same time, they do not impose on you like in some other hotels where employees are sometimes "excessively" talkative and medley.|Cleanliness was impeccable throughout the hotel.|The food is quite good and you can have a taste of the local food.|The bedrooms are quiet and you can fall asleep just listening to the ocean.|Too bad I was on a business trip...||The only remark i have is about the gym - one or two machines could use a bit of maintenance.||Overall, f~great experience, will definitely come back!

User image
Greg McFarquhar7 years ago
5/5Google icon

The Pestana Sao Tome is a great hotel located right on the water. I stayed there for 2.5 weeks in August while working on a project at the Sao Tome Airport. It was conveniently located by a relatively short drive to the airport and was within walking distance of downtown. The breakfast was amazing and both the restaurant and bar had great meals for lunch or dinner, with the BBQ on Friday evening a special treat. The exercise room allowed one to work off the calories gained from the meals. The conference facilities were great and met all of our business needs, and the internet speed was more than adequate. All of the staff were very helpful and accommodating taking care of all the special requests asked for. I give the Pestana the highest possible rating and will be sure to stay there during my next visit to Sao Tome.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 115

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Number of floors 3

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Year Built 2008

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

51

Download

21

Upload

13

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Estadio Nacional 12 de Julho

350 m

Cathedral of São Tomé

1.05 km

Fort de Sao Sebastiao

1.26 km

Paroquia da Santissima Trindade

4.5 km

São Nicolau Waterfall

11.5 km

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Getting around

São Tomé Island (TMS-São Tomé Intl.)

7 km

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Restaurants

Papa Figo

420 m

Pico Mocambo

910 m

Leve Leve-me Store

1 km

O Pirata

420 m

Xico's Café

1.33 km

Street View

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Daytime safety

75 out of 100

Safe

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Nighttime safety

82 out of 100

Very Safe

São Tomé safety index

Safety

Crime

73

Overall Safety Index

Safe

An average rating of the six safety categories

73 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

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44

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

87

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Property safety

Safe

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Likelihood of theft.

lowhigh

71

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

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73

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

63

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

17

Overall Crime index

Minimal

An average rating of the crime categories

17 out of 100

Property crime severity

Minimal

18

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Mugging or robbery  18/100

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Car theft  11/100

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Car break-ins  14/100

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Home break-ins  18/100

Violent crime severity

Minimal

14

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Physical attacks  18/100

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Racism or religion motivated attacks  7/100

Other crime severity

Minimal

18

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Insult or harassment in public  14/100

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Corruption or bribery  29/100

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Drug problem  11/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $1

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Coffee

$1 - $2

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Beer 0.5L

$1 - $1.3

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Meal, inexpensive restaurant

$10 - $25

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Public transport, one-way ticket

$1.2

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Meal for 2 people, mid-range restaurant, three-course

$25 - $50

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Bottle of mid-range wine

$4 - $8

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McMeal at McDonalds

$7 - $10

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Coke/Pepsi 0.33L

$1.5 - $2

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Gasoline (1 liter)

$1.2

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Fitness club, monthly fee

$32

Weather In São Tomé

°C
°F

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets or service animals

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