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Image of JW Marriott Phuket Resort & Spa
Image of JW Marriott Phuket Resort & Spa
Image of JW Marriott Phuket Resort & Spa
Image of JW Marriott Phuket Resort & Spa
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1/5

Image of JW Marriott Phuket Resort & Spa
Image of JW Marriott Phuket Resort & SpaImage of JW Marriott Phuket Resort & SpaImage of JW Marriott Phuket Resort & SpaImage of JW Marriott Phuket Resort & Spa

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Safe area

Beach

Business

Family

Luxury

Spa

Adventure sport

Natural

JW Marriott Phuket Resort & Spa

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9.0

Excellent (12,323 ratings)

Mai Khao, Thailand - 

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350 m Turtle Village

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560 m Mai Khao Beach

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560 m Sirinat National Park

Hotel Overview

The JW Marriott Phuket Resort & Spa in Mai Khao is highly praised by guests for its pristine location, excellent amenities, and exemplary service. This luxury resort, nestled in a tranquil area of Phuket, offers a serene getaway with its gorgeous beachfront setting, lush gardens, and a range of activities suitable for both families and couples. Guests often commend the resort for its attention to detail and the quality of its facilities, making it a popular choice for those seeking a blend of relaxation and indulgence.

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Hotel highlights

Property

Service

Nature

  1. Stunning Location: Perfectly situated on a pristine beach, offering breathtaking views and a tranquil atmosphere.
  2. Exceptional Service: Staff are noted for their attentiveness, friendliness, and professionalism, enhancing the overall guest experience.
  3. Luxury Accommodations: Rooms and suites are spacious, well-equipped, and elegantly furnished, ensuring a comfortable and stylish stay.
  4. Extensive Amenities: A wide range of facilities including multiple swimming pools, a spa, fitness center, and various dining options cater to all needs.
  5. Family-Friendly: Offers numerous activities and facilities for children, making it an ideal choice for family vacations.
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Area for improvement

  1. Isolation: Some guests find the resort's remote location a bit too secluded, making it challenging to explore other parts of Phuket without extensive travel.
  2. Price: The cost of staying, dining, and additional services at the resort can be high, which might not fit everyone's budget.
  3. Limited Dining Options: While the quality of food is generally praised, some guests would appreciate a wider variety of dining options within the resort.
  4. Swimming Pools Crowded at Times: During peak seasons, the swimming pools can become overly crowded, detracting from the relaxation experience.
  5. Extra Charges: Some guests were taken aback by extra charges for activities and services that they assumed were included in the room rate.

Amenities

Kids pool

Waterslide

Game room

Tennis court

Kids club

Extra beds/cribs

Toys/Games

Grocery/Convenience store

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Related hotel videos

Score icon9.0

RateScore

Total 12,323 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.7

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8.8

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9.0

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4.7/5

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4.5/5

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agoda

1,391 Reviews

8.7 / 10

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booking

403 Reviews

8.8 / 10

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expedia

803 Reviews

9.0 / 10

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google

2,771 Reviews

4.7 / 5

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tripadvisor

6,955 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,771+ People Are Talking

Property

Service

Nature

Fitness

Location

Family

Food

Breakfast

Atmosphere

Cleanliness

Pool

Amenities

Bar

Restaurant

Bathroom

Transit

Sleep

Wellness

Spa

Nightlife

Couples

Gym

Safety

Beach

Kitchen

Business

Accessibility

Parking

Wi-Fi

Hot Tub

Entertainment

Air Conditioning

Property was mentioned 620 times

5% Negative90% Positive

Reviews based on Property

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The Trusted Traveller3 months ago
3/5Google icon

Huge well established JW Marriott chain hotel, with sprawling grounds and good beach views and access. Staff well trained and polite, but generally a fairly impersonal feel. Facilities good, if a little dated, and the food experience was average - breakfast incredibly busy and the other restaurants ok. The property has various other things going on, Marriott Club, M Bar etc. Generally our stay was pleasant, but not amazing.

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Zarida Rahim1 month ago
3/5Google icon

Detailed review below: Location: 3/5 - the resort itself is beautiful. The property is beautiful completed with the stunning beach. However, there is not much to do in the area. They have a shuttle that takes you to a nearby area with restaurants, however, those are connected to resorts as well. Rooms: 5/5 - absolutely stunning and well cleaned! Room service did an amazing job. It was my birthday and the room was decorated so nicely! Food: 4/5 - the breakfast buffet was amazing however it is unaccommodating to people with allergies. My daughter is allergic to eggs, nuts, and shellfish and we were shocked to see all the cereals had nuts, the vegetarian options had eggs, and the chicken curry contained seafood! On site dining: 3/5 - we felt the service was not what you paid for. Some restaurants have chicken and some don't. The staff refused to make accommodations despite my daughters allergies. We've been to many other resorts where they offered to bring a chicken meal from one restaurant to another to accommodate her - this resort did not offer that. The restaurant we dined at we felt the service could have been better. Took 15 minutes to get our drinks, no one checked in on us during dinner, and after our meal they took 10 minutes to clear the table. Since there is a mandatory service tip added, we felt the staff did not care to check in since they knew they would receive compensation. Staff service: 4/5 - overall most interactions were pleasent. I do think for such a well known hotel the staff should speak better English. Several times things went wrong due to confusion or someone else had to be called in to explain things. However, we would like to send special thanks to Alee, Rachen, Toey, Kron, and Najwa for their incredible service!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 262

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Number of floors 3

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

29

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24

Upload

29

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Turtle Village

350 m

Mai Khao Beach

560 m

Sirinat National Park

560 m

Yacht Haven Marina

6 km

Splash Jungle Water Park

6.5 km

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Airports Nearby

Phuket Intl. Airport (HKT)

10.5 km

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Restaurants

Taurus

700 m

Sala Sawasdee Lobby Bar JW Marriott Phuket

490 m

Anantara Mai Khao Phuket Villas

280 m

La Sala

280 m

Maikhao Plaza

630 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $0.5

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Coffee

$1.2 - $3.1

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Beer 0.5L

$1.2 - $1.8

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Meal, inexpensive restaurant

$1.4 - $5.2

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Public transport, one-way ticket

$0.5 - $2.6

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Taxi 1km (normal tariff)

$0.6 - $1.6

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Meal for 2 people, mid-range restaurant, three-course

$23.3 - $62.2

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Bottle of mid-range wine

$7.8 - $25.9

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McMeal at McDonalds

$5.7 - $7.3

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Coke/Pepsi 0.33L

$0.5 - $1.2

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Public transport, monthly pass

$10

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Gasoline (1 liter)

$0.9 - $1.2

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Mobile phone monthly plan

$7.7 - $13.8

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Fitness club, monthly fee

$25.9 - $129.5

Weather In Mai Khao

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°F

Precipitation In Mai Khao

mm
in

Air Quality

Moderate

PM2.513

PM1024

29

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Good

Water quality is satisfactory. Slight deviations may be noticed.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets or service animals

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