Selene Beach & Spa Hotel

Andrew Briggs7 months ago

3/5

11 days in late October - been to Turkey before at 3-Start hotel. Hotel is nice and clean and quite spacious...the staff are always cleaning and most are quite friendly. Meal times are hit and miss...the food is repetitive with some small changes which is okay if you like that. One night kebab meats were served but no suitable bread. Other reviews written at the same time as our stay talk about things that were being served but I can say, we never saw that. When you go into the restaurant you find a table and IF you are lucky, you will be offered a drink...other times it's pretty much go the bar yourself. If you do get a 1st drink and finish, they won't offer you a 2nd unless you catch their attention...good luck. The snack bar we used in the afternoon serving pizza, pasta, burgers, chicken, salads which was all very nice. The service of the waiters there though is appalling, and I had to complain a few times - one day we'd been there half an hour and only just ordered food. Only part of it turned up and we had to keep getting our own drinks. If you were favourable to the eye then you were waited on. The same area served drinks in the evening and that was the same...some got served and others had to join the bar que. The Patisserie is a nice idea and some nice-looking pastries and cakes which could be a key good point for the hotel however, considering there are usually 4 or 5 members of staff in there, the speed at which you get served is slower than snail pace and they really just don’t have any clue or want to know what they are doing. We found that it just took way too long and didn’t bother with the hassle much in the end. The staff at these areas are young and just prefer to mess about on their phones or with each other – sometimes managers would tell them off in front of guests for not doing something right which I thought was very unprofessional, but never said anything if they saw people with empty glasses or in need of table service. There were some good waiters and you did find you could trust them but everyone else also found that and they would also try to be in their area. It’s a shame because the ideas are nice but the staff let it down. Round by the pool there are lots of sunbeds and it’s all cleaned and laid out however be aware the good beds do need to be reserved by 7am otherwise you will lose sun by late afternoon. Sunbed reserving was a massive thing and not stopped by the hotel staff. At the beach - this is where we spent most of our time. The setting is nice and the water is peaceful however it’s way too overcrowded and sunbed reserving is a must. Some individual came down with 8 towels at 7am and would reserve 2 full rows of beds and tables and not turn up until 10am. She wasn’t the only one by far! Sometimes people didn’t ever turn up! This meant everyone was crushed into a ridiculously small beach. The beach itself needs a good clean as there are millions of cigarette buts, just raked into the sand so not a pleasant feeling having them between your toes. If you are booking due to being adults only you do get lots of kids on the beach so it’s not peaceful down - if you don’t mind that then it’s ok. There is one team I do want to mention - entertainment team – a majority of you do a good job and I could see that in the results however you have a small guy in your team that I frankly found to be a creepy person only really taking/going off with attractive young women and ignored the rest. If I spotted this then so do others and that doesn’t give off good vibes. In summary – nice clean hotel with a broad selection of facilities that matched my previous 3-star stay and good be much better however, the general service of the staff in particular to the snack bar and Patisserie brough the rating to a lower standard of the hotel before. With some work this hotel good sort these niggles out but that depends if they want to be bothered. Unfortunately I wouldn’t want to stay here again.