Kampala Serena Hotel, based on numerous user reviews, is renowned for its blend of luxury, comfort, and exceptional service. Situated in a prime location, it offers guests a tranquil oasis amidst the bustling city life of Kampala. With its unique blend of contemporary and traditional African designs, this hotel provides an unforgettable stay experience.
1/5
Safety index
46 out of 100
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Business
Family
Luxury
Spa
City
Kampala Serena Hotel
9.0
(282 ratings)
Kampala, Uganda -
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560 m Uganda Golf Course
1 km The Acacia Mall
1.5 km Makerere University
Hotel Overview
Hotel highlights
Atmosphere
Food
Business
- Elegant Ambiance: Guests praise the stunning interior and exterior design that combines modern luxury with African cultural themes.
- Exceptional Service: The staff's dedication to customer satisfaction and their willingness to go above and beyond is highly commended.
- World-Class Facilities: From a well-equipped gym to an inviting swimming pool, the hotel's facilities cater to all guest needs.
- Quality Dining Experience: The on-site restaurants offer a wide range of culinary delights, known for their taste and presentation.
- Prime Location: Situated in the heart of the city, it offers easy access to local attractions and businesses.
Area for improvement
- Pricey Stay: The high cost of accommodation and services is a common concern among guests.
- Internet Issues: Some guests have reported problems with the Wi-Fi connectivity during their stay.
- Limited Parking Space: The hotel's parking lot is often described as insufficient, causing inconvenience to guests with vehicles.
- Noisy Environment: Due to its central location, noise from the surrounding area can sometimes be a disturbance.
- Booking Mishaps: A few guests have encountered issues with their reservations not being properly recorded or managed.
Amenities
Kids pool
Babysitting
Pool
Breakfast included
Spa
Gym
Free WiFi
Laundry
Related hotel videos
9.0RateScore
Total 282 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.6
9.4
booking
137 Reviews
8.6 / 10
expedia
145 Reviews
9.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Food
Atmosphere
Business
Breakfast
Fitness
Cleanliness
Location
Bar
Nature
Parking
Amenities
Pool
Nightlife
Wellness
Couples
Spa
Wi-Fi
Gym
Family
Restaurant
Sleep
Accessibility
Bathroom
Transit
Air Conditioning
Food was mentioned 210 times
6% Negative91% Positive
Reviews based on Food
Kaine Gariyo7 months ago
5/5
The food tasting was amazing and showcased so much creativity and skill especially the dessert. The service was impeccable.
Annette Sana7 months ago
5/5
Lovely atmosphere,quiet,serene, elegant. Great for a date for those that can afford it😅. Great food.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 152
Number of floors 6
Year Built 2003
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
5Download
38Upload
36Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
74 out of 100
Safe
Nighttime safety
34 out of 100
Unsafe
Kampala safety index
46
Overall Safety Index
Risky
An average rating of the six safety categories
46 out of 100
Women safety
Unsafe
Likelihood of inappropriate behavior against women.
39
Physical safety
Safe
Likelihood of injury due to harmful intent.
65
Property safety
Risky
Likelihood of theft.
49
Political safety
Very Unsafe
Potential for infringement of political rights or political unrest.
13
LGBTQ safety
Unsafe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
39
Medical safety
Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
72
55
Overall Crime index
Moderate
An average rating of the crime categories
55 out of 100
Property crime severity
Moderate
58
Mugging or robbery 61/100
Car theft 55/100
Car break-ins 65/100
Home break-ins 58/100
Violent crime severity
Moderate
57
Physical attacks 49/100
Racism or religion motivated attacks 26/100
Other crime severity
High
61
Insult or harassment in public 34/100
Corruption or bribery 91/100
Drug problem 40/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.9
Coffee
$0.9 - $5.4
Beer 0.5L
$0.7 - $1.2
Meal, inexpensive restaurant
$1.4 - $3.1
Public transport, one-way ticket
$0.5 - $1.2
Taxi 1km (normal tariff)
$0.2 - $0.5
Meal for 2 people, mid-range restaurant, three-course
$18.8 - $42.3
Bottle of mid-range wine
$4.7 - $14.1
McMeal at McDonalds
$4.7 - $8.2
Coke/Pepsi 0.33L
$0.2 - $1.2
Public transport, monthly pass
$37.6 - $70.5
Gasoline (1 liter)
$1.2 - $1.5
Mobile phone monthly plan
$11.8 - $11.8
Fitness club, monthly fee
$23.5 - $82.3
Weather In Kampala
°C
°F
Precipitation In Kampala
mm
in
Air Quality
Unhealthy
PM2.5104
PM10170
78
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 12:00
Check out until 10:00
Children welcome
No pets