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Image of The Ballantyne, A Luxury Collection Hotel, Charlotte
Image of The Ballantyne, A Luxury Collection Hotel, Charlotte
Image of The Ballantyne, A Luxury Collection Hotel, Charlotte
Image of The Ballantyne, A Luxury Collection Hotel, Charlotte
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1/5

Image of The Ballantyne, A Luxury Collection Hotel, Charlotte
Image of The Ballantyne, A Luxury Collection Hotel, CharlotteImage of The Ballantyne, A Luxury Collection Hotel, CharlotteImage of The Ballantyne, A Luxury Collection Hotel, CharlotteImage of The Ballantyne, A Luxury Collection Hotel, Charlotte

Safety index

81 out of 100

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Safe area tag

Safe area

Business

Business

Family

Family

Luxury

Luxury

Spa

Spa

Adventure sport

Adventure sport

City

City

Shopping

Shopping

The Ballantyne, A Luxury Collection Hotel, Charlotte

Rating icon

9.1

Excellent (1,031 ratings)

Charlotte, United States - 

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560 m The Amp Ballantyne

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3 km CSA OrthoCarolina Sportsplex

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5 km Quail Hollow Club

Hotel Overview

The Ballantyne, A Luxury Collection Hotel in Charlotte is a well-regarded establishment known for its elegant ambiance, superior service, and high-quality amenities. Based on user reviews, this hotel seems to offer an exceptional experience, blending luxury with the comfort of a home-away-from-home. Its reputation for meticulous attention to detail and a welcoming atmosphere makes it a favorite among guests seeking both relaxation and a hint of opulence during their stay.

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Hotel highlights

Food

Atmosphere

Fitness

  1. Exceptional Customer Service: Staff members are praised for their professionalism, friendliness, and dedication to ensuring guests have a memorable stay.
  2. Luxurious Rooms: The accommodations are described as spacious, beautifully decorated, and equipped with high-end amenities, contributing to a comfortable and luxurious stay.
  3. Top-notch Facilities: The hotel boasts a variety of facilities including a spa, fitness center, and outdoor pool, all maintained to the highest standard.
  4. Gourmet Dining Experiences: Guests appreciate the diverse and exquisite dining options available within the hotel, highlighting the quality of the food and service.
  5. Scenic Location: Situated in a picturesque area, the hotel offers stunning views, adding to the overall experience of luxury and serenity.
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Area for improvement

Kitchen

Accessibility

  1. Price Point: Some guests feel that the hotel's pricing is on the higher end, reflecting its luxury status but also making it less accessible for a wider audience.
  2. Limited Dining Options: Despite the high praise for its dining, some guests would prefer more variety in the culinary offerings, especially for longer stays.
  3. Parking Challenges: A few reviewers mention difficulties with parking, either in terms of availability or the cost associated with it.
  4. Reservation Issues: There have been occasional reports of reservation mishaps, such as overbooking or confusion over room types, causing inconvenience to guests.
  5. Internet Connectivity: A minor grievance among some guests is unreliable Wi-Fi in certain areas of the hotel, affecting both leisure and business travelers.

Amenities

Extra beds/cribs

Toys/Games

Grocery/Convenience store

Breakfast available

Breakfast available

Pool

Hot Tub

Spa

Spa

Parking included

Parking included

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Related hotel videos

Score icon9.1

RateScore

Total 1,031 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.0

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9.2

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booking

356 Reviews

9.0 / 10

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expedia

675 Reviews

9.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Food

Fitness

Bar

Cleanliness

Atmosphere

Wellness

Spa

Amenities

Breakfast

Business

Bathroom

Sleep

Location

Couples

Family

Pool

Parking

Restaurant

Kitchen

Nightlife

Accessibility

Hot Tub

Gym

Nature

Transit

Food was mentioned 112 times

13% Negative79% Positive

Reviews based on Food

User image
Sara Fam9 months ago
5/5Google icon

Our stay here was great. The one thing that I find missing these days is friendly and caring hospitality, and it was refreshing to find this in every staff member we interacted with at this hotel. Every time I talked to anyone working at this hotel, there was always a smile and a genuinely effort to make my stay as awesome as it can be. It was a work trip so I didn’t use much of the extras at the hotel, however I did eat at the restaurant and food was good. What distinguishes this stay from many other hotel stays was the great hospitality.

User image
Mary-Kate Reid6 months ago
1/5Google icon

Abysmal service ruined our stay at this “luxury” hotel. Went to the hotel restaurant at 6:45 with an 8pm ticketed event close by. We ordered food and drinks as soon as we sat down and didn’t get our entrees until 8:15 and they forgot our sides. They rushed to make the sides and they were undercooked. Trying to talk to the manager about our issue was frustrating and unsatisfying they blamed being busy on the issues but the restaurant was almost cleared out by the time we got our food. They offered to take off the sides off our bill but we didn’t even receive them until we were walking out of the door after spending $400+ on dinner. After extensive discussions with management we were offered dessert and wine sent to our room and they sent it to the WRONG ROOM. The staff here is clueless and unhelpful and the whole experience left a bad taste in our mouth. We will not be returning to this hotel and we do not recommend anyone looking for a nice experience stay or eat here. Service and management can make or break a hotel and this is a great example of a place that once had a good reputation going downhill fast.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 244

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Number of floors 7

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Number of buildings/towers 3

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Year Built 2001

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

14

Download

409

Upload

129

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

The Amp Ballantyne

560 m

CSA OrthoCarolina Sportsplex

3 km

Quail Hollow Club

5 km

SouthPark Mall

7 km

Carowinds Theme Park

9 km

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Getting around

I-485

Nearby

Charlotte Station

11 km

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Airports Nearby

Charlotte-Douglas Intl. Airport (CLT)

10.5 km

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Restaurants

Starbucks

420 m

Panera Bread

560 m

Bad Daddy's

280 m

Duckworth's Grill & Taphouse Ballantyne

560 m

Hestia

630 m

Street View

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Daytime safety

78 out of 100

Safe

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Nighttime safety

46 out of 100

Risky

Charlotte safety index

Safety

Crime

81

Overall Safety Index

Very Safe

An average rating of the six safety categories

81 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

61

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

95

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

86

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

69

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

76

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

47

Overall Crime index

Moderate

An average rating of the crime categories

47 out of 100

Property crime severity

Moderate

59

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Mugging or robbery  43/100

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Car theft  38/100

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Car break-ins  53/100

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Home break-ins  44/100

Violent crime severity

Moderate

51

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Physical attacks  39/100

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Racism or religion motivated attacks  29/100

Other crime severity

Moderate

56

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Insult or harassment in public  37/100

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Corruption or bribery  40/100

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Drug problem  51/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.3 - $1.8

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Coffee

$2.8 - $5.5

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Beer 0.5L

$1.6 - $5.3

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Meal, inexpensive restaurant

$13.8 - $29.5

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Public transport, one-way ticket

$2 - $4.1

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Taxi 1km (normal tariff)

$2.9 - $4.6

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Meal for 2 people, mid-range restaurant, three-course

$50.7 - $124.5

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Bottle of mid-range wine

$11.1 - $16.1

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McMeal at McDonalds

$9.2 - $11.1

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Coke/Pepsi 0.33L

$1.8 - $2.8

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Public transport, monthly pass

$91.3 - $114.1

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Gasoline (1 liter)

$0.7 - $0.9

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Mobile phone monthly plan

$36.9 - $55.3

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Fitness club, monthly fee

$9.2 - $45.2

Weather In Charlotte

°C
°F

Precipitation In Charlotte

mm
in

Air Quality

Moderate

PM2.59

PM1016

29

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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