RatePunk Logo
Image of 21c Museum Hotel Chicago
Image of 21c Museum Hotel Chicago
Image of 21c Museum Hotel Chicago
Image of 21c Museum Hotel Chicago
icon

1/5

Image of 21c Museum Hotel Chicago
Image of 21c Museum Hotel ChicagoImage of 21c Museum Hotel ChicagoImage of 21c Museum Hotel ChicagoImage of 21c Museum Hotel Chicago

Safety index

74 out of 100

Show All Photos

Safe area tag

Safe area

Business

Family

Pet-friendly

Spa

Shopping

21c Museum Hotel Chicago

Rating icon

8.4

Good (3,765 ratings)

Chicago, United States - 

show on map
Location icon

Nearby Michigan Avenue

Location icon

Nearby Bally's Casino Chicago

Location icon

280 m Northwestern Memorial Hospital

Hotel Overview

The 21c Museum Hotel Chicago has garnered attention for its unique blend of art museum and boutique hotel experiences. Located in a vibrant city district, it offers guests an immersive cultural and hospitality experience.

Thumbs up icon

Hotel highlights

Property

Service

Location

  1. Art-filled atmosphere: Guests love the integration of contemporary art throughout the hotel, making their stay a unique cultural experience.
  2. Spacious and well-appointed rooms: Many reviews praise the size and quality of the accommodations, noting comfort and style.
  3. Central location: Its prime location is highlighted as a major convenience, allowing easy access to local attractions and dining options.
  4. Friendly and attentive staff: The hotel staff receive commendations for their professionalism and helpfulness, enhancing the overall guest experience.
  5. Innovative amenities: Visitors appreciate the hotel's unique amenities, including its integration of art spaces and technology.
Thumbs down icon

Area for improvement

Kitchen

Air Conditioning

Safety

  1. Noise levels: Some guests mention that noise from the streets or neighboring rooms can be an issue, affecting sleep quality.
  2. Price point: The cost of a stay, particularly when factoring in additional services, is noted as steep by some reviewers.
  3. Limited dining options: A few visitors have pointed out the lack of on-site dining variability, which can be inconvenient.
  4. Challenges with parking: The difficulty in finding convenient parking near the hotel is a concern for those traveling by car.
  5. Occasional maintenance issues: There are occasional mentions of maintenance problems within the rooms or facilities, though these seem relatively infrequent.

Amenities

Extra beds/cribs

Parking available

Parking available

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Free WiFi

Laundry

Laundry

Restaurant

Bar

Youtube Icon

Related hotel videos

Score icon8.4

RateScore

Total 3,765 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

9.1

Icon

8.4

Icon

8.0

Icon

4.4/5

Icon

4.0/5

Icon

agoda

16 Reviews

9.1 / 10

Icon

booking

1,540 Reviews

8.4 / 10

Icon

expedia

1,002 Reviews

8.0 / 10

Icon

google

970 Reviews

4.4 / 5

Icon

tripadvisor

237 Reviews

4.0 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

970+ People Are Talking

Property

Service

Location

Cleanliness

Food

Bar

Amenities

Bathroom

Atmosphere

Sleep

Parking

Breakfast

Restaurant

Couples

Kitchen

Nightlife

Business

Air Conditioning

Safety

Entertainment

Pets

Transit

Accessibility

Family

Wellness

Spa

Fitness

Property was mentioned 351 times

14% Negative78% Positive

Reviews based on Property

User image
Randy O'Neal4 months ago
5/5Google icon

We just stayed the weekend at Bankers Alley. I have stayed at most of the decent hotels in Nashville over the years (I usually prefer Lowe’s Vanderbilt) and this was definitely one of the best hotel experiences I’ve had in Nashville! The staff was amazing, especially Tim at the front desk (he was really everywhere, doing everything he could to make sure guest had a great experience. I could write an entire review just on how great he was!)! It was a 21c property that Hilton recently took over, so they are still working out some kinks but they went above and beyond to make sure we had a wonderful stay. There is construction on the street behind the building but it didn’t disturb us at all. The rooms are nice and it is convenient to everything around Broadway. This will definitely be my go to place when in come back to Nashville!

User image
Chris Rodriguez5 months ago
1/5Google icon

Hilton Diamond member here, I started traveling quite a bit again for work this year. I've stayed all over Nashville and despite the great location, save your money - this place is a disaster. Checked in on a Sunday evening ,after a long drive, the valet guy was awesome and brought me a luggage cart as I was there for a conference and had a bunch of stuff in addition to my bags. The hotel feels like it would be a cool, trendy place, room and bathroom were nicely appointed. It ended there, I quickly realized my feet were wet from the carpet around the bed - only to realize it was pet urine. Lots of it. and when I looked more closely I realized there was also pet hair all over the vent in the room. I had already unpacked and it was late with an early morning, I dealt with it for the evening and stopped at the front desk on my way out at 6am to ask for it to be addressed, as friendly as possible. They told me it would be taken care of and at lunch time I came back, nothing had been done. As I was waiting to talk to someone at the front desk, another customer was at the front desk complaining to the employee that she never had clean towels and had been there for 5 days. Two employees met me in the room and eventually agreed to move rooms... no apology or offer to compensate me. Pretty terrible customer service for someone who travels and stays almost exclusively at hilton's. Most places acknowledge your diamond member status, not here. I should have stayed at the hotel where the conference was, I totally inconvenienced myself to stay at a Hilton property. I've been diamond for years, I've traveled for years and never had anything close to this happen. When I got to my new room, it was smaller and didn't have a desk. Also, didn't have any toilet paper, but did have piss on the toilet seat and pubic hair. Bad enough experience for me to consider a full brand switch. Do not stay here

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 297

Bullet point

Number of floors 17

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

14

Download

227

Upload

179

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Michigan Avenue

Nearby

Bally's Casino Chicago

Nearby

Northwestern Memorial Hospital

280 m

Millennium Park

1.05 km

Grant Park

1 km

icon

Getting around

Grand Station (Red Line)

280 m

Millennium Station

980 m

icon

Airports Nearby

Chicago O'Hare Intl. Airport (ORD)

19.5 km

icon

Restaurants

Starbucks

140 m

The Shops at North Bridge

210 m

Eataly

140 m

Joe's Seafood, Prime Steak & Stone Crab

140 m

UNO Pizzeria & Grill

140 m

Street View

Icon

Daytime safety

70 out of 100

Safe

Icon

Nighttime safety

33 out of 100

Unsafe

Chicago safety index

Safety

Crime

74

Overall Safety Index

Safe

An average rating of the six safety categories

74 out of 100

Icon

Women safety

Risky

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

49

Icon

Physical safety

Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

75

Icon

Property safety

Unsafe

Info icon

Likelihood of theft.

lowhigh

36

Icon

Political safety

Very Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

83

Icon

LGBTQ safety

Very Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

99

Icon

Medical safety

Very Safe

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

58

Overall Crime index

Moderate

An average rating of the crime categories

58 out of 100

Property crime severity

High

67

Crime category icon

Mugging or robbery  52/100

Crime category icon

Car theft  45/100

Crime category icon

Car break-ins  65/100

Crime category icon

Home break-ins  52/100

Violent crime severity

High

65

Crime category icon

Physical attacks  54/100

Crime category icon

Racism or religion motivated attacks  41/100

Other crime severity

High

71

Crime category icon

Insult or harassment in public  46/100

Crime category icon

Corruption or bribery  47/100

Crime category icon

Drug problem  66/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.9 - $4.1

icon

Coffee

$2.7 - $8.2

icon

Beer 0.5L

$1.6 - $2.6

icon

Meal, inexpensive restaurant

$10.5 - $34.8

icon

Public transport, one-way ticket

$0

icon

Taxi 1km (normal tariff)

$1.2 - $2.8

icon

Meal for 2 people, mid-range restaurant, three-course

$41.2 - $100.8

icon

Bottle of mid-range wine

$9.2 - $24.7

icon

McMeal at McDonalds

$8.2 - $10.1

icon

Coke/Pepsi 0.33L

$1.4 - $3.2

icon

Public transport, monthly pass

$0

icon

Gasoline (1 liter)

$0.6 - $0.9

icon

Mobile phone monthly plan

$36.6 - $64.1

icon

Fitness club, monthly fee

$50.4 - $73.3

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.58

PM1016

27

Slider marker

Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

water icons

Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 16:00

Clock Icon

Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

Our Recent Articles