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Image of Congress Plaza Hotel
Image of Congress Plaza Hotel
Image of Congress Plaza Hotel
Image of Congress Plaza Hotel
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1/5

Image of Congress Plaza Hotel
Image of Congress Plaza HotelImage of Congress Plaza HotelImage of Congress Plaza HotelImage of Congress Plaza Hotel

Safety index

84 out of 100

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Safe area tag

Safe area

Business

Shopping

Congress Plaza Hotel

Rating icon

7.1

Fair (21,182 ratings)

Chicago, United States - 

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Nearby Columbia College Chicago

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140 m Auditorium Building and Theatre

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770 m Michigan Avenue

Hotel Overview

The Congress Plaza Hotel, located in Chicago, is a topic of diverse opinions among visitors. While some appreciate its offerings, others find aspects of their stay less satisfying.

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Hotel highlights

Location

Atmosphere

Nature

  1. Historic Charm: Guests love the historic allure and architectural grandeur of the hotel, appreciating its preservation of past elegance.
  2. Prime Location: Its prime location near major attractions and public transport is highly praised for the convenience it offers to travelers.
  3. Friendly Staff: Many guests commend the friendly and helpful nature of the hotel staff, making their stay more pleasant.
  4. Spacious Rooms: The spaciousness of the rooms is another point of appreciation, providing comfort especially for those in groups or families.
  5. Views: The hotel's views, especially those overlooking the lake, are often mentioned as a highlight of guests' stays.
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Area for improvement

Bathroom

Sleep

Air Conditioning

  1. Outdated Facilities: A common complaint is that some of the hotel's facilities appear outdated and in need of upgrades or renovations.
  2. Room Cleanliness: Cleanliness standards in the rooms are sometimes considered below expectations, with some guests reporting issues.
  3. Noise Levels: Due to its location and older construction, noise can be a problem - either from the streets or within the building itself.
  4. Air Conditioning: The effectiveness of the air conditioning in rooms has been pointed out as inadequate, particularly during warmer seasons.
  5. Value for Money: Some guests feel that the experience does not match up with the price, questioning the overall value for money.

Amenities

Breakfast available

Breakfast available

Parking available

Parking available

Free WiFi

Restaurant

Bar

Room service

Room service

Air conditioning

Air conditioning

Gym

Gym

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Related hotel videos

Score icon7.1

RateScore

Total 21,182 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.7

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7.1

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7.4

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3.7/5

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3.0/5

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agoda

1,815 Reviews

7.7 / 10

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booking

4,567 Reviews

7.1 / 10

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expedia

4,806 Reviews

7.4 / 10

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google

6,468 Reviews

3.7 / 5

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tripadvisor

3,526 Reviews

3.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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6,468+ People Are Talking

Property

Service

Location

Cleanliness

Amenities

Sleep

Bathroom

Atmosphere

Bar

Parking

Accessibility

Food

Air Conditioning

Safety

Kitchen

Entertainment

Breakfast

Business

Nature

Wi-Fi

Transit

Nightlife

Family

Fitness

Restaurant

Couples

Gym

Pets

Spa

Property was mentioned 2409 times

36% Negative52% Positive

Reviews based on Property

User image
L3 months ago
5/5Google icon

We have been in Congress Plaza for 3 nights and we loved this hotel. The staff is very friendly, attentive and helpful. The security guards at the front door, the 2 men at the luggage room, the receptionists, the accommodation assistants and the manager had always a big smile on their faces and greeted us transmitting a lot of happiness. The building is wonderful, they kept the luxury with Crystal chandeliers, old stylish furniture and marbles everywhere. The rooms are spacious and our room had a wonderful view to the Lake Michigan (pictures attached). We asked to take a tour in the Gold Room. It’s like a party room of a Palace, it’s magnificent(picture attached). The doors of the elevators, which take us to the rooms, are pieces of art (picture attached). So, we really recommend Congress Plaza Hotel to everyone.

User image
Matt Highfill3 months ago
3/5Google icon

This older hotel has updated rooms that are clean. The location and the price point are definitely draws for this hotel. Unfortunately there are some drawbacks that may turn off some people. During our brief weekend we could hear everything in the room next to ours including intimate sounds, so we were glad we brought earplugs. The other issue was heating and cooling the room was difficult due to old duct system and in-room units with on/off controls for a fan. There was no thermostat, which is not unusual for older buildings, so we opened the windows to let in fresh, cool air. When we came back to the room after a meal, the room smelled horrible and we couldn't determine the source of the odor. It dissipated after some time fortunately. Also there was no fan in the bathroom (again, older building) so you will want to maybe bringing air freshener if you stay here. All in all, it is a serviceable hotel as long as you know that you are getting what you pay for. We got this room last-minute due to poor planning on our part and it was convenient to our weekend plans. That said, we are not likely to book here again.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 870

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Number of floors 14

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Number of buildings/towers 3

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Year Built 1893

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

171

Upload

113

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Columbia College Chicago

Nearby

Auditorium Building and Theatre

140 m

Michigan Avenue

770 m

Grant Park

1.26 km

Soldier Field

1 km

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Getting around

Chicago Van Buren Street Station

140 m

Harrison Station

350 m

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Airports Nearby

Chicago O'Hare Intl. Airport (ORD)

18.5 km

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Restaurants

Fontano's Subs

210 m

Buddy Guy's Legends

350 m

The Lounge At Congress Hotel

140 m

720 South Bar & Grill

280 m

Kitty O'Sheas

280 m

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Chicago safety index

Safety

Crime

84

Overall Safety Index

Very Safe

An average rating of the six safety categories

84 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

62

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

93

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

80

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

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Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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