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Image of Hyatt Centric Chicago Magnificent Mile
Image of Hyatt Centric Chicago Magnificent Mile
Image of Hyatt Centric Chicago Magnificent Mile
Image of Hyatt Centric Chicago Magnificent Mile
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1/5

Image of Hyatt Centric Chicago Magnificent Mile
Image of Hyatt Centric Chicago Magnificent MileImage of Hyatt Centric Chicago Magnificent MileImage of Hyatt Centric Chicago Magnificent MileImage of Hyatt Centric Chicago Magnificent Mile

Safety index

77 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Adventure sport

Hyatt Centric Chicago Magnificent Mile

Rating icon

8.9

Good (7,912 ratings)

Chicago, United States - 

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Nearby Northwestern Memorial Hospital

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140 m Michigan Avenue

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420 m Chicago Water Tower

Hotel Overview

Hyatt Centric Chicago Magnificent Mile is a downtown hotel renowned for its prime location and impressive amenities, drawing in guests who seek both convenience and comfort during their stay in Chicago. Based on user reviews, guests generally appreciate the hotel's offerings and services. However, like any establishment, it has areas that could be improved.

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Hotel highlights

Property

Service

Location

  1. Prime Location: Situated in the heart of Chicago, the hotel offers easy access to popular tourist attractions, shopping, and dining options.
  2. Comfortable Rooms: Guests appreciate the comfort and cleanliness of the rooms, which provide a relaxing retreat after a day of exploring the city.
  3. Friendly Staff: The hotel's staff is consistently praised for their helpfulness and friendly demeanor, enhancing the overall guest experience.
  4. Amenities: The hotel features a range of amenities, including a fitness center and swimming pool, which guests find to be well-maintained and convenient.
  5. Quality Dining: The on-site restaurant receives positive reviews for its delicious menu options and attentive service.
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Area for improvement

Air Conditioning

  1. Noise Levels: Some guests mention that the hotel can be noisy, particularly rooms near the elevators or street-facing windows.
  2. Internet Issues: There are occasional complaints about the reliability and speed of the Wi-Fi service in the hotel.
  3. Parking Challenges: Guests often find the parking situation to be inconvenient and sometimes pricey, affecting their overall satisfaction.
  4. Room Size: A few guests feel that some of the room sizes are smaller than expected, which can be a downside for those requiring more space.
  5. Price: While many find the hotel to be a good value, some guests consider the pricing to be on the higher side, particularly for extra services and amenities.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Pool

Hot Tub

Hot Tub

Parking available

Parking available

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Free WiFi

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Related hotel videos

Score icon8.9

RateScore

Total 7,912 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.0

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8.4

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8.8

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4.4/5

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4.5/5

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agoda

121 Reviews

9.0 / 10

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booking

738 Reviews

8.4 / 10

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expedia

1,029 Reviews

8.8 / 10

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google

2,511 Reviews

4.4 / 5

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tripadvisor

3,513 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,511+ People Are Talking

Property

Service

Location

Cleanliness

Sleep

Atmosphere

Food

Bar

Amenities

Bathroom

Fitness

Parking

Breakfast

Business

Accessibility

Restaurant

Gym

Family

Pool

Kitchen

Hot Tub

Transit

Nightlife

Entertainment

Couples

Safety

Wi-Fi

Air Conditioning

Nature

Property was mentioned 742 times

8% Negative87% Positive

Reviews based on Property

User image
Alicia Foerster6 months ago
2/5Google icon

Rooms are very clean, updated with the nice little touches you would expect based on the rate. It's interesting to me that they highlight the age of the building given none of that is evident, at least not in anything I've seen so far. Location is great if you are coming for work or visiting sites in the downtown area, but if you want good food do your research. The loop is not the place to find that. As to service, totally sub-par. The front desk concierge was completely unfriendly, so much so that I called to complain to Hyatt as soon as I got to my room. I have never done that. She was utterly rude, never attempted to be friendly in any way at all. I get that people have bad days, we are human, but please consider that taking it out on others isn't the way to go. You are in Customer Service, that means you rise above whether you feel like it or not. I was told two things when I called, that they would communicate I wanted compensation to which I responded I did not and that isn't why I called. I also was told I would likely hear from a Manager. I have heard nothing. This morning, my hair dry didn't work upon initial start up. Called downstairs, told they would send another up right away. 15 min pass, nothing. Call down again, they have no idea what I'm talking about and tell me that the shift changed, in a very unpleasant tone. Ok, that may be but that doesn't change the fact that I did call and was told one was on the way so why was there not communication among the staff on occurred and needed to be handled during that transition period? The result was, I left later than planned for the office. Overall, the accommodations do not make up for the negative service experience. I typically stay at Marriott properties, and this has shown me I need to stick with that moving forward.

User image
Kaushal Patel6 months ago
1/5Google icon

I had very terrible experience at this property, our room's Air Conditioner was not working and Hotel staff did not address it all night. I had called three times, starting 2:30 AM, I was told that engineering team will remotely fix that in few mins, I had to call back around 3:15 as nothing happend. Then I was promised that someone will be at my room to fix it. Finally at around 4:00 AM I had to called back as no one showed up. Still really hot in room and not able to sleep. I was finally offers box fans at 4:15 AM and was able to sleep then. Worst experience at any hotel I have stayed.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 347

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Number of floors 17

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Number of buildings/towers 1

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Year Built 1999

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

132

Upload

81

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Northwestern Memorial Hospital

Nearby

Michigan Avenue

140 m

Chicago Water Tower

420 m

Grant Park

1 km

Navy Pier

1.5 km

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Getting around

Grand Station (Red Line)

560 m

Millennium Station

1.05 km

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Airports Nearby

Chicago O'Hare Intl. Airport (ORD)

20 km

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Restaurants

Starbucks

140 m

Timothy O'Toole's Pub Chicago

210 m

Beatrix

Nearby

W XYZ Bar

210 m

Do-Rite Donuts & Chicken

Nearby

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Chicago safety index

Safety

Crime

77

Overall Safety Index

Safe

An average rating of the six safety categories

77 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

79

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

70

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

34

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

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Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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