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Image of Hyatt House Chicago West Loop
Image of Hyatt House Chicago West Loop
Image of Hyatt House Chicago West Loop
Image of Hyatt House Chicago West Loop
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1/5

Image of Hyatt House Chicago West Loop
Image of Hyatt House Chicago West LoopImage of Hyatt House Chicago West LoopImage of Hyatt House Chicago West LoopImage of Hyatt House Chicago West Loop

Safety index

81 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

City

Hyatt House Chicago West Loop

Rating icon

8.6

Good (2,224 ratings)

Chicago, United States - 

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980 m University of Illinois Chicago

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1.4 km United Center

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2.5 km State Street

Hotel Overview

The Hyatt House Chicago West Loop is generally well-received by guests, offering a comfortable and convenient stay for those visiting the area. Here are the key highlights and downsides based on user reviews.

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Hotel highlights

Property

Cleanliness

Bar

  1. Location: Strategically located, offering easy access to local attractions and amenities.
  2. Room Comfort: Rooms are spacious and well-equipped, providing a comfortable stay.
  3. Staff Friendliness: The staff is praised for being attentive, friendly, and helpful.
  4. Breakfast: The complimentary breakfast is appreciated for its variety and quality.
  5. Cleanliness: High standards of cleanliness throughout the hotel, including rooms and common areas.
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Area for improvement

Bathroom

Accessibility

  1. Parking: Limited and expensive parking options are a common complaint.
  2. Noise Levels: Some guests mention noise from the streets or adjacent rooms can be disruptive.
  3. Wi-Fi Stability: Inconsistent Wi-Fi connectivity in some areas of the hotel.
  4. Room Amenities: A few reviews note the lack of certain amenities in the rooms.
  5. Check-In Process: Some guests experienced delays or complications during check-in.

Amenities

Grocery/Convenience store

Breakfast included

Pool

Parking available

Parking available

Free WiFi

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Laundry

Laundry

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Related hotel videos

Score icon8.6

RateScore

Total 2,224 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.8

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8.5

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8.8

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4.3/5

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agoda

7 Reviews

7.8 / 10

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booking

756 Reviews

8.5 / 10

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expedia

956 Reviews

8.8 / 10

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google

505 Reviews

4.3 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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505+ People Are Talking

Property

Service

Cleanliness

Bar

Location

Breakfast

Food

Amenities

Sleep

Atmosphere

Parking

Fitness

Restaurant

Bathroom

Business

Kitchen

Safety

Accessibility

Pool

Family

Gym

Couples

Air Conditioning

Pets

Entertainment

Transit

Property was mentioned 158 times

12% Negative80% Positive

Reviews based on Property

User image
Sarah Vicksman5 months ago
1/5Google icon

I recently had the unfortunate experience of staying at the Hyatt House West Loop Chicago, and I must say it was far from the pleasant experience I expected from a Hyatt property. From start to finish, my stay left much to be desired. 1) Lack of Consistency and Communication: The experience with front desk staff was incredibly inconsistent and frustrating. While I appreciate the provision of water bottles at check-in, there was a clear lack of communication between shifts. My room was ready upon check-in, and I received my water bottles. However, my parents were staying in a different room that was not yet ready. The front desk staff informed them that they could have their waters when their room was ready. Later that day, when their room was indeed ready, they proceeded to finish the check-in process and politely asked for their water bottles. The new front desk staff, in an accusatory manner, said, "Didn't you already receive them?" This inconsistency in service and communication from shift to shift was both puzzling and frustrating. 2) Parking Nightmares: The hotel's parking situation was a major disappointment and not adequately disclosed on their website. It turns out they have only 20 parking spots available, which are on a first-come, first-served basis. The front desk staff falsely claimed the parking lot was full, which led to unnecessary confusion. They also failed to provide important information about how the parking garage works, such as the need for a QR code to exit. This lack of transparency and communication regarding parking added unnecessary stress to my stay. Furthermore, employees often parked in the garage, occasionally taking up spaces meant for guests or parking in areas not designated as parking spots, making it almost impossible to maneuver in an already tight garage. 3) Unresponsive and Rude Staff: The customer service at this hotel was subpar at best. Most of the staff I encountered were not friendly and generally rude. It felt like they were doing guests a favor by being there. They displayed a lack of empathy and willingness to assist, which further marred my overall experience. 4) Disappointing Breakfast: The included breakfast was a letdown. They rarely refilled the food, and many guests, including myself, had to ask if they were going to bring out more since there was nothing left. The breakfast area was not kept neat or tidy, which was unsightly and unappetizing. 5) Overpriced: To top it all off, the prices at Hyatt House West Loop Chicago do not align with the quality of service and amenities offered. I expected more value for the money spent. In summary, my stay at the Hyatt House West Loop Chicago was nothing short of disappointing. I had higher expectations from a reputable chain like Hyatt, but unfortunately, this property fell short in multiple aspects, including customer service, breakfast, parking, and overall value. I hope this review serves as constructive feedback for the hotel management to improve their guest experience across the board. Until then, I cannot recommend this hotel to others.

User image
Manuel Sosa8 months ago
3/5Google icon

First time in this property. Somewhat disappointed primarily because the bed quality was not at the Hyatt standard; matters felt old and uncomfortable, same with pillows. The AC unit was very noisy. Other than that the room was ok. Because of this, my perception is that it is pricey.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Apr, 2023Jun, 2023Now

General Info

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Total number of rooms 260

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Number of floors 18

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

9

Download

197

Upload

90

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

University of Illinois Chicago

980 m

United Center

1.4 km

State Street

2.5 km

Willis Tower

3 km

McCormick Place

3 km

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Getting around

Chicago Western Avenue Station (BNSF)

2 km

Ashland Station (Green Line)

910 m

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Airports Nearby

Chicago O'Hare Intl. Airport (ORD)

16.5 km

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Restaurants

McDonald’s Global Menu Restaurant

210 m

Nancy's Pizzeria

210 m

Sweetgreen

350 m

La Colombe Torrefaction

350 m

Starbucks

350 m

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Chicago safety index

Safety

Crime

81

Overall Safety Index

Very Safe

An average rating of the six safety categories

81 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

64

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

77

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

83

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

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Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

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Check out until 11:00

Children welcome

Pets welcome

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