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Image of JW Marriott Chicago
Image of JW Marriott Chicago
Image of JW Marriott Chicago
Image of JW Marriott Chicago
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1/5

Image of JW Marriott Chicago
Image of JW Marriott ChicagoImage of JW Marriott ChicagoImage of JW Marriott ChicagoImage of JW Marriott Chicago

Safety index

81 out of 100

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Safe area tag

Safe area

Business

Business

Luxury

Luxury

Spa

Spa

Shopping

Shopping

Adventure sport

Adventure sport

JW Marriott Chicago

Rating icon

8.9

Good (1,256 ratings)

Chicago, United States - 

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770 m Millennium Park

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910 m Michigan Avenue

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1.26 km Chicago Riverwalk

Hotel Overview

The JW Marriott Chicago has received a mix of reviews from its guests. Several aspects of the hotel are well-regarded, while others have seen room for improvement. This brief overview offers a snapshot of what guests have particularly liked and disliked about their stays.

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Hotel highlights

Location

Cleanliness

Bar

  1. Location: Situated in a convenient spot, guests appreciate easy access to local attractions and amenities.
  2. Luxurious Rooms: Many visitors highlight the comfort and luxury of the rooms, noting they are well-appointed and spacious.
  3. Customer Service: The staff's friendliness and professionalism stand out, making guests feel welcome and valued.
  4. Amenities: The range of amenities, including fitness facilities and dining options, is frequently praised.
  5. Cleanliness: The overall cleanliness of the hotel is consistently commended by guests, contributing to a pleasant stay.
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Area for improvement

Wi-Fi

  1. Price: Some guests feel the hotel's prices, including room rates and amenities, are high compared to the value received.
  2. Noise Levels: Some reviews mention that noise from nearby rooms or the street can be an issue, affecting the quality of sleep.
  3. Additional Fees: There's occasional dissatisfaction with extra charges, such as for parking or certain services, which some guests did not anticipate.
  4. Room Availability: During peak times, there are reports of difficulties in booking or securing the desired room type.
  5. Waiting Times: Guests have sometimes experienced longer than expected waiting times for check-in, check-out, or dining areas.

Amenities

Grocery/Convenience store

Pool

Breakfast available

Breakfast available

Hot Tub

Spa

Spa

Parking available

Parking available

Laundry

Laundry

Gym

Gym

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Related hotel videos

Score icon8.9

RateScore

Total 1,256 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.4

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9.0

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booking

276 Reviews

8.4 / 10

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expedia

980 Reviews

9.0 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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40+ People Are Talking

Location

Cleanliness

Bar

Food

Bathroom

Atmosphere

Business

Sleep

Amenities

Breakfast

Fitness

Gym

Parking

Wellness

Spa

Accessibility

Couples

Kitchen

Wi-Fi

Transit

Restaurant

Pool

Nightlife

Family

Entertainment

Hot Tub

Air Conditioning

Location was mentioned 324 times

6% Negative88% Positive

Reviews based on Location

User image
world t5 months ago

Polished and refined hotel convenient 0.5 mile walk to Millennium Park and the art museum. Check-in was easy and the front desk staff was pleasant. The room was on an interior loop which was a little bit of a fishbowl view with other rooms, but luckily there were blackout curtains which I had drawn basically the whole time. ||Most of the things inside the room made sense: light switches on the lamps; good desk area for working; sofa chair at the end of the bed 2// comfortable. Room looked classy and tactful and not overdone. The one miss was the alcove with the coffee machine which was dark and difficult to plug in the machine. The room was large enough that it could have worked for two people. Bed was very comfortable and the reading lights were perfect. ||Closet had a robe and slippers, as well as an ironing board which worked well. ||Bathroom had aromatherapy amenities in large bottles that were not attached to the wall, but a nice sign beside the sink indicated that if one takes a bottle, it’s a $45 charge 😬. But shampoo, conditioner, and shower gel were fine and not over-perfumed; lotion on the sink was good. Towels were fluffy and luxurious. There was also a deep soak tub which I did not use. ||Easy to get a cab in front (which is right across the street from the W hotel). ||Checkout was quick. Gym was large but also pretty crowded; wasn’t able to use it on this trip. ||Overall enjoyable stay, I would come back!

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Michael Wu PhD4 months ago
3/5Google icon

We don't think this JW really live up to its brand. Everything was classy and upscale, but it loses that friendliness and human touch. In other words, it's too corporate, and too cold for our taste! People are pretty uptight here, and want to help and intervene, perhaps a little too much. It feels like you are constantly being watched. And that is perfectly fine, however, when you actually need someone, there doesn't seem to be people to help you. The location was not the greatest, because the area is pretty dead after 5ish pm. It is the commercial area, but unfortunately this area hasn't really recovered from the pandemic yet.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Nov, 2023Now

General Info

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Total number of rooms 610

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Number of floors 12

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Number of buildings/towers 1

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Year Built 1914

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

15

Download

111

Upload

105

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Millennium Park

770 m

Michigan Avenue

910 m

Chicago Riverwalk

1.26 km

Grant Park

1 km

Soldier Field

2 km

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Getting around

Quincy Metro Station

140 m

Chicago Union Station

630 m

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Airports Nearby

Chicago O'Hare Intl. Airport (ORD)

19.5 km

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Restaurants

McDonald's

Nearby

The Florentine

Nearby

Elephant & Castle

140 m

Luke's Italian Beef

210 m

Sopraffina Marketcaffe

Nearby

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Chicago safety index

Safety

Crime

81

Overall Safety Index

Very Safe

An average rating of the six safety categories

81 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

61

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

80

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Property safety

Risky

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Likelihood of theft.

lowhigh

60

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

86

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

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Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 12:00

Children welcome

No pets

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