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Image of Sheraton Grand Chicago Riverwalk
Image of Sheraton Grand Chicago Riverwalk
Image of Sheraton Grand Chicago Riverwalk
Image of Sheraton Grand Chicago Riverwalk
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1/5

Image of Sheraton Grand Chicago Riverwalk
Image of Sheraton Grand Chicago RiverwalkImage of Sheraton Grand Chicago RiverwalkImage of Sheraton Grand Chicago RiverwalkImage of Sheraton Grand Chicago Riverwalk

Safety index

77 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Sheraton Grand Chicago Riverwalk

Rating icon

8.3

Good (13,642 ratings)

Chicago, United States - 

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420 m Michigan Avenue

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630 m Chicago Riverwalk

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770 m Millennium Park

Hotel Overview

Sheraton Grand Chicago Riverwalk is a well-regarded hotel, judging by user reviews. It boasts a blend of comfortable amenities, prime location, and attentive services that have generally left guests satisfied.

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Hotel highlights

Property

Service

Location

  1. Location: Central location near attractions and business districts, making it ideal for both tourists and business travelers.
  2. Views: Stunning views of the river and the city skyline, providing a memorable experience.
  3. Room Comfort: Spacious and comfortable rooms equipped with modern amenities.
  4. Customer Service: Friendly and helpful staff, enhancing the overall guest experience.
  5. Cleanliness: High standards of cleanliness throughout the hotel, ensuring a comfortable stay.
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Area for improvement

Bathroom

Kitchen

Parking

  1. Price: Some guests felt the pricing was high compared to other similar options in the area.
  2. Additional Fees: Unexpected fees for certain amenities and services left some guests displeased.
  3. Internet Access: Issues with the reliability and speed of the Wi-Fi service were noted by several reviewers.
  4. Noise Levels: Some guests experienced noise disturbances from the hallways and neighboring rooms.
  5. Dining Options: Limited on-site dining choices and high prices for the available options were concerns for some visitors.

Amenities

Microwave

Extra beds/cribs

Grocery/Convenience store

Breakfast available

Breakfast available

Pool

Parking available

Parking available

Pet friendly

Pet friendly

Air conditioning

Air conditioning

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Related hotel videos

Score icon8.3

RateScore

Total 13,642 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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7.9

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8.2

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4.3/5

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4.0/5

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agoda

71 Reviews

8.2 / 10

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booking

1,011 Reviews

7.9 / 10

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expedia

1,006 Reviews

8.2 / 10

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google

5,721 Reviews

4.3 / 5

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tripadvisor

5,833 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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5,721+ People Are Talking

Property

Service

Location

Amenities

Cleanliness

Sleep

Business

Atmosphere

Bar

Nature

Food

Bathroom

Parking

Breakfast

Kitchen

Fitness

Wi-Fi

Accessibility

Family

Restaurant

Pool

Gym

Nightlife

Couples

Transit

Air Conditioning

Entertainment

Safety

Wellness

Pets

Spa

Hot Tub

Property was mentioned 1476 times

17% Negative75% Positive

Reviews based on Property

User image
Hamza Abdall2 months ago
2/5Google icon

The trip was HORRIBLE. We registered a VIP room on phone call and when we came we didn't expect what happened next. First the line was SUPER long and had to wait for 1 hour! 1 hour and they promised us 3 views, corner spot, VIP room. Lies! We got a super small room and 1 view. We're a big family and that was the whole reason why we got the VIP room but to the looks of it they totally butchered the the comfort and excitement we had. 2nd of all, the line for the breakfast was horrendous! The line was long and we didn't wanna wait any longer. 3rd of all, the parking was not planned! My sister and mom had to park a mile away and me and my dad had to stay in to save our spot in the line. Shouldn't they have known that it's new year land people want the best view? Also the firework show was like 6 minutes. Not worth it. This hotel is lying to us and scammed us! 633 for 1 night???? Scam!

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Kyle Koniewicz1 month ago
1/5Google icon

I reserved 2 rooms at the Sheraton Grand Chicago Riverwalk as a Christmas gift for my father and uncle to attend the Cubs Convention together, and I'm sad to say what a disappointing experience we had, from initial booking to check-out. - I reserved a Friday room through my work travel agent, as the Cubs Convention was no longer offering Friday night for 3 guests, despite rooms still being available. - Upon booking a Saturday night room through the Cubs Convention, I did not receive an email confirmation or charge on my card for multiple days. I was able to see the room in my Bonvoy app, but it displayed a total charge that included $80+ in taxes on top of the rate I'd agreed to on the booking website (which indicated taxes were included), leaving me wondering if I'd be charged additional fees. Eventually the confirmation was delivered, and charge for the correct amount posted to my card. - Weeks later, the Convention program was published less than one week prior to the event, and I discovered that vast majority of programming for the weekend concluded at 4:40pm on Saturday, with only limited-capacity bingo and karaoke late that evening, and a small-room session themed around MLK Jr. and a Youth Clinic on Sunday morning. - I realized there was no reason for us to stay Saturday night, and began calling 4 days out to cancel my Saturday night room for a partial refund. After navigating the customer service phone menu, Bonvoy customer service directed me to the front desk, which directed me to group housing, where I left a voicemail in the mailbox of Destiny, which was never returned. I continued calling back multiple times each day and leaving repeated voicemails to the same mailbox, and eventually resorted to asking for group housing management. At this point, I was able to speak with and explain the situation to a manager named Brittany, who informed me the reservation change cut-off was January 3rd, before the Convention program was even published. Brittany let me know Marriott could not issue a refund for group housing, and they could only move my reservation back to Sunday night, not upward to replace my Friday night reservation, and assured me it was not due to availability, but rather due to an inexplicably bureaucratic policy. - I was left footing the bill for a Saturday night room I did not need or use, and that I had attempted multiple times to modify or cancel in advance of Marriott's 72-hour cancellation window. - In addition, my father, uncle, and I had further negative experiences worth noting over the course of the weekend: our floor never once had ice in its ice machine, room service locked us out of our Friday night room before our Saturday check-out time with our bags still inside, and the hotel staff left the ballroom doors open as a drunken crowd gathered outside the ballroom, making it near-impossible to hear the final convention panel. - Icing on the cake: I have since noticed a phantom $80+ charge on my card with no invoice available via email or Bonvoy as an explanation, which I assume is for the taxes that the initial booking site indicated were included in my initial reservation. Needless to say, I have now had to open 2 transaction disputes with my credit card company, and if Marriott does not provide a refund for my Saturday night room charge and Friday night tax charge, I will be actively avoiding and advocating against staying at any and all Bonvoy properties for personal or work travel in the future. If you've made it to the bottom of this review, you'll understand why I say beware this location, and Marriott's (lack of) customer service in general.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 1218

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Number of floors 34

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

10

Download

241

Upload

62

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Michigan Avenue

420 m

Chicago Riverwalk

630 m

Millennium Park

770 m

Grant Park

1.05 km

Navy Pier

1.19 km

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Getting around

Grand Station (Red Line)

840 m

Millennium Station

910 m

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Airports Nearby

Chicago O'Hare Intl. Airport (ORD)

21 km

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Restaurants

Swissotel Chicago

350 m

The Northman Beer & Cider Garden Riverwalk

1.05 km

Egg Harbor Cafe

490 m

American Craft Kitchen & Bar

420 m

Swissôtel Chicago Lobby Lounge

420 m

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Chicago safety index

Safety

Crime

77

Overall Safety Index

Safe

An average rating of the six safety categories

77 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

79

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

70

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

34

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

Crime category icon

Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

Crime category icon

Home break-ins  56/100

Violent crime severity

High

72

Crime category icon

Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

Crime category icon

Insult or harassment in public  61/100

Crime category icon

Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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