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Image of The Chicago Hotel Collection - Magnificent Mile
Image of The Chicago Hotel Collection - Magnificent Mile
Image of The Chicago Hotel Collection - Magnificent Mile
Image of The Chicago Hotel Collection - Magnificent Mile
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1/5

Image of The Chicago Hotel Collection - Magnificent Mile
Image of The Chicago Hotel Collection - Magnificent MileImage of The Chicago Hotel Collection - Magnificent MileImage of The Chicago Hotel Collection - Magnificent MileImage of The Chicago Hotel Collection - Magnificent Mile

Safety index

84 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

Shopping

Boutique

The Chicago Hotel Collection - Magnificent Mile

Rating icon

7.8

Fair (2,850 ratings)

Chicago, United States - 

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Location icon

Nearby Michigan Avenue

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210 m Ann and Robert H. Lurie Children's Hospital

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350 m Water Tower Place

Hotel Overview

The Chicago Hotel Collection - Magnificent Mile is favored by many for its prime location and quality service. Drawing insights from user reviews, this hotel offers a satisfactory experience with some areas for improvement. Here's a breakdown of the key points mentioned by guests.

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Hotel highlights

Location

  1. Location: Highly praised for its central location, offering easy access to local attractions and shopping areas.
  2. Room Comfort: Many guests appreciate the comfortable rooms, highlighting the quality of sleep they enjoyed during their stay.
  3. Views: The hotel's position affords some rooms spectacular views of the surrounding cityscape, a feature often celebrated in reviews.
  4. Staff Friendliness: The welcoming and helpful staff received commendations for their excellent customer service.
  5. Amenities: A variety of amenities, including a fitness center, were noted for enhancing guests' stays.
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Area for improvement

Service

Amenities

Bathroom

  1. Price: A common concern among guests revolves around the overall cost, with some finding the hotel pricey compared to others in the area.
  2. Maintenance Issues: There were reports of maintenance problems within the rooms, such as malfunctioning appliances or wear and tear.
  3. Noise: Some guests experienced noise disturbances either from within the hotel or from the nearby streets, impacting their comfort.
  4. Wi-Fi Connectivity: Issues with Wi-Fi stability and speed were mentioned, affecting guests who needed reliable internet access.
  5. Bathroom Facilities: A few guests highlighted problems with bathroom facilities, either due to cleanliness or functionality.

Amenities

Microwave

Parking available

Parking available

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Free WiFi

Gym

Gym

Business services

Business services

24/7 front desk

24/7 front desk

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Related hotel videos

Score icon7.8

RateScore

Total 2,850 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.9

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8.0

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8.0

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2.5/5

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agoda

232 Reviews

7.9 / 10

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booking

1,375 Reviews

8.0 / 10

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expedia

1,029 Reviews

8.0 / 10

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google

214 Reviews

2.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

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214+ People Are Talking

Service

Property

Cleanliness

Location

Amenities

Sleep

Bathroom

Bar

Business

Fitness

Air Conditioning

Gym

Parking

Kitchen

Accessibility

Breakfast

Food

Atmosphere

Restaurant

Entertainment

Safety

Service was mentioned 98 times

61% Negative34% Positive

Reviews based on Service

User image
Sabel Hargrove4 months ago
1/5Google icon

If I could them zero stars I would. They have hundreds of dollars worth of hidden fees and "amenities". $50 mandatory fee for a bag that has 2 cans of pop and 3 waters. But don't ask about these fees if you didn't see them when booking because the extremely horrible customer service will be so rude to you that you won't believe they can work with the public. Mr. Jerome or Jermaine, about 5'9, full beard, corn rows... watch out for him because his answer to things is, my manager isn't here, I can't call my manager because he doesn't have a phone number you have to email him, but then throws the managers business card in my face which has two numbers for the manager. Then when I asked what his name was he said "I'm not giving you my name, this is your problem" like I cannot even tell you how rude this kid was. He honestly should be fired and never work in customer service again. DO NOT STAY HERE. There are a lot of other better hotels with really good customer service and not some punk working the front desk. Update: When we finally got in our room, it smelled like smoke in our bathroom so bad. We let the people at the front desk know about it right away so we don't get blamed for it. He (different from my friend above) was very willing to be nice and helpful to my girlfriend and was like oh when you come back we'll put you in a different room... came back, he then had changed his tone and was like yeah we're not giving you a different room. Engineering will have to figure out the smoke smell. The manager Michael Ward was supposed to give us half our deposit back last night but that still hasn't happened. He said he'd come in this morning and make things right and given his responses to the rest of these posts, I doubt that will happen. I wonder if the big wigs for this hotel know what kind of employees they have running this place. When we went down to the front desk to tell them about the smoke, there was a guy checking in and I kid you not, he was on the phone with someone because of the hidden fees and said "I read your reviews, I know I'm not the only one complaining about these fees, this is ridiculous. Jerome/Jermaine was nice to him though unlike he was to me. Maybe it's because I'm a woman, or a white woman... or maybe he was so nice to me because I'm a gay white woman with a black girlfriend... or maybe it was because I'm a veteran. Not sure which one. But there was clear discrimination going on here with how I was treated from the jump.

User image
Briana C2 months ago
1/5Google icon

I would give this place zero stars if I could! DO NOT STAY HERE!! PLEASE LISTEN TO THE REVIEWS!! Avoid this place!!! From the start of my stay on my very first tip to Chicago this hotel left a sour taste. The rooms are basic. The bar was closed the entire time I was there. The customer service was almost nonexistent. The manager was unprofessional and was ill dressed. I had to dispute charges on my credit card because they overcharged me for the resort fee and there WERE NO AMENITIES!!! It's just a tactic to get more money from you to keep you in business. The sign said the amenities included a certain list of things for $50 per night (see photo) and my credit card was ran for $177. I stayed here in June 2023 for two nights... somehow I am now disputing charges they charged me a couple days ago in December 2023. I called to talk to them about it and as expected they hung up on me sever times now I have to get a new credit card. I LAST STAYED THERE IN JUNE!!! I wish I had NEVER EVER STAYED HERE! AVOID THIS PLACE!! They are credit card frauds!!!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 216

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Number of floors 28

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

11

Download

184

Upload

64

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Michigan Avenue

Nearby

Ann and Robert H. Lurie Children's Hospital

210 m

Water Tower Place

350 m

Chicago Riverwalk

980 m

Millennium Park

1.26 km

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Getting around

Chicago Station (Red Line)

490 m

Millennium Station

1.26 km

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Airports Nearby

Chicago Midway Airport (MDW)

14.5 km

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Restaurants

Gino's East

Nearby

Beatrix

140 m

Do-Rite Donuts & Chicken

210 m

676 Restaurant & Bar

210 m

Starbucks

210 m

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Chicago safety index

Safety

Crime

84

Overall Safety Index

Very Safe

An average rating of the six safety categories

84 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

69

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

80

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Property safety

Safe

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Likelihood of theft.

lowhigh

70

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

84

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

Crime category icon

Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome

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