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Image of The Peninsula Chicago
Image of The Peninsula Chicago
Image of The Peninsula Chicago
Image of The Peninsula Chicago
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1/5

Image of The Peninsula Chicago
Image of The Peninsula ChicagoImage of The Peninsula ChicagoImage of The Peninsula ChicagoImage of The Peninsula Chicago

Safety index

84 out of 100

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Safe area tag

Safe area

Business

Eco-certified

Family

Luxury

Pet-friendly

Spa

Shopping

The Peninsula Chicago

Rating icon

9.7

Excellent (5,649 ratings)

Chicago, United States - 

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Nearby Michigan Avenue

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140 m Northwestern Memorial Hospital

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350 m Water Tower Place

Hotel Overview

The Peninsula Chicago is a highly acclaimed hotel that has received praise for its exceptional service, luxurious amenities, and prime location in the heart of the city. Guests often highlight its elegant decor, refined dining options, and the personalized attention from staff as key factors to their memorable stay. While many reviews are positive, some guests have mentioned areas where improvements could be made.

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Hotel highlights

Service

Property

Food

  1. Outstanding Service: Guests rave about the attentive and personalized service received during their stay.
  2. Elegant Decor: The hotel's interior design and luxurious accommodations are consistently praised.
  3. Prime Location: Its central location provides easy access to local attractions, shopping, and dining options.
  4. Refined Dining: The on-site dining options are noted for their quality and variety, offering a memorable culinary experience.
  5. Wellness Amenities: The spa and fitness facilities are highlighted for their quality and contribute to the overall luxurious experience.
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Area for improvement

  1. Price Range: Some find the hotel's rates to be on the higher side, impacting its accessibility for all.
  2. Room Availability: Peak times can lead to challenges in securing preferred room types, due to high demand.
  3. Noise Level: Despite the hotel's efforts, some guests have noted that noise from the surroundings can be an issue.
  4. WiFi Service: A few reviewers have mentioned difficulties with the reliability and speed of the WiFi service.
  5. Parking Convenience: The convenience and cost of parking have been points of criticism by some guests.

Amenities

Babysitting

Babysitting

Extra beds/cribs

Breakfast available

Breakfast available

Pool

Spa

Parking available

Parking available

Pet friendly

Pet friendly

Free WiFi

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Related hotel videos

Score icon9.7

RateScore

Total 5,649 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.5

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9.5

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9.8

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4.7/5

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5.0/5

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agoda

29 Reviews

9.5 / 10

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booking

181 Reviews

9.5 / 10

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expedia

1,004 Reviews

9.8 / 10

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google

2,351 Reviews

4.7 / 5

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tripadvisor

2,084 Reviews

5.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,351+ People Are Talking

Service

Property

Food

Bar

Location

Atmosphere

Breakfast

Amenities

Wellness

Cleanliness

Spa

Sleep

Fitness

Family

Restaurant

Couples

Bathroom

Business

Nightlife

Entertainment

Accessibility

Pool

Parking

Nature

Gym

Safety

Transit

Service was mentioned 467 times

5% Negative92% Positive

Reviews based on Service

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Joni29832 months ago

This is the best hotel I have ever stayed at. The rooms are so cozy it was a struggle to leave. To say this hotel is gorgeous is an understatement. The service is also superb. During our visit the hot tub, Asian restaurant, and fitness room were closed due to renovations. This was disappointing, but we still had a wonderful time. The only somewhat bad service we had was in the bar on the top floor. I ordered another drink and never got it. I would stay here again and it is worth every penny of money. I got the grilled cheese in the main lobby, it was so delicious! I did visit the spa and had a wonderful manicure and pedicure. The hotel is in the perfect location to walk to whatever you want. We walked to the Water Tower and to dinner. It was also lovely watching the kids ice skating outside on the private rink. I can't wait to stay here again and worry no other hotel will ever compare to pure luxury and detail.

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Mandy0072 months ago

We stayed here for 5 nights celebrating our daughter passing the Illinois bar. I reached out to concierge in advance to let them know why we were coming and Alejandro Saa from concierge assisted with making our stay truly unbelievably wonderful. He prepared a graphic image for when we arrived in our room which he had printed and framed and it was artistic and unique in every way. It was customized with her photo with marquees and Chicago highlights. He also had balloons, chocolates and balloons ready for us. We travelled with our 2 small dogs and they were even well taken care of with special beds and a dog menu. The Peninsula is one of the best hotels we have stayed at worldwide. The rooms were perfectly appointed, high tech, spacious and comfortably elegant. We had a king suite adjoining to a 2 bed suite. It was extremely large with 3 bathrooms in total. We felt that it was well worth the money. Afternoon tea and the sushi pop up were excellent and the room service was better than most restaurants. Alejandro continued to help us during our stay and we cannot be more grateful to him and the staff for making the experience so memorable. When in Chicago we will only stay here. The pool is lovely with a great view and hot tub as well. There is nothing that this hotel hasn’t thought of. They have everything covered and are situated in the heart of great shopping and restaurants on Michigan Ave. Simply loved our experience and we have lots of wonderful life time memories thanks to Alejandro.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Aug, 2023Now

General Info

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Total number of rooms 339

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Number of floors 20

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

11

Download

184

Upload

63

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Michigan Avenue

Nearby

Northwestern Memorial Hospital

140 m

Water Tower Place

350 m

Chicago Riverwalk

910 m

Millennium Park

1.19 km

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Getting around

Chicago Station (Red Line)

350 m

Millennium Station

1.19 km

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Airports Nearby

Chicago O'Hare Intl. Airport (ORD)

18.5 km

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Restaurants

Starbucks

210 m

Goose Island Beer Co.

280 m

Gino's East

140 m

Chick-Fil-A

210 m

Giordano's

Nearby

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Chicago safety index

Safety

Crime

84

Overall Safety Index

Very Safe

An average rating of the six safety categories

84 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

69

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

80

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Property safety

Safe

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Likelihood of theft.

lowhigh

70

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

84

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

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Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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