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Image of The Royal Sonesta Chicago River North
Image of The Royal Sonesta Chicago River North
Image of The Royal Sonesta Chicago River North
Image of The Royal Sonesta Chicago River North
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1/5

Image of The Royal Sonesta Chicago River North
Image of The Royal Sonesta Chicago River NorthImage of The Royal Sonesta Chicago River NorthImage of The Royal Sonesta Chicago River NorthImage of The Royal Sonesta Chicago River North

Safety index

76 out of 100

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Safe area tag

Safe area

Business

Luxury

Pet-friendly

Shopping

Boutique

The Royal Sonesta Chicago River North

Rating icon

8.6

Good (5,035 ratings)

Chicago, United States - 

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Nearby State Street

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280 m Michigan Avenue

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490 m Chicago Riverwalk

Hotel Overview

The Royal Sonesta Chicago River North is a well-regarded hotel situated in a prime location, which garners positive feedback for its outstanding services and luxurious amenities. Guests often appreciate the establishment's commitment to providing a memorable and comfortable stay. Below are some of the praised features and areas for improvement based on user reviews.

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Hotel highlights

Property

Service

Location

  1. Location: Centrally located, offering easy access to popular attractions and business centers.
  2. Staff Service: Professional and friendly staff who go above and beyond to ensure guest satisfaction.
  3. Room Comfort: Spacious and well-appointed rooms providing a comfortable stay.
  4. View: Breathtaking views of the surrounding cityscape from various rooms.
  5. Cleanliness: High standards of cleanliness and hygiene maintained throughout the hotel.
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Area for improvement

Bathroom

Parking

Accessibility

  1. Noise Level: Some guests report noise disturbances from the surrounding area and within the hotel.
  2. Price: Some visitors find the pricing to be on the higher side compared to other options.
  3. Room Availability: High demand can lead to difficulties in securing room bookings, especially during peak seasons.
  4. Wi-Fi Connectivity: Issues with Wi-Fi strength and connectivity have been mentioned by some guests.
  5. Parking: Limited parking availability and high parking fees are concerns for those traveling with vehicles.

Amenities

Extra beds/cribs

Pool

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Free WiFi

Laundry

Laundry

Restaurant

Bar

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Related hotel videos

Score icon8.6

RateScore

Total 5,035 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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8.4

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8.8

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4.2/5

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4.5/5

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agoda

65 Reviews

8.2 / 10

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booking

678 Reviews

8.4 / 10

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expedia

1,695 Reviews

8.8 / 10

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google

2,347 Reviews

4.2 / 5

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tripadvisor

250 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,347+ People Are Talking

Property

Service

Location

Amenities

Cleanliness

Food

Bar

Sleep

Bathroom

Business

Atmosphere

Nature

Parking

Fitness

Breakfast

Pool

Accessibility

Air Conditioning

Couples

Gym

Family

Kitchen

Restaurant

Safety

Wi-Fi

Transit

Nightlife

Entertainment

Property was mentioned 641 times

17% Negative76% Positive

Reviews based on Property

User image
Sofia N6 months ago
2/5Google icon

If I’m booking a hotel, the minimum I expect is cleanliness, proper ventilation and good functioning plumbing. In this case none of those basic requirements were delivered. Initially the hotel gave the expected impression - clean modern lobby area, check-in staff did their job, etc. However, this changed right after we went up to our room on 10th floor. The hallway with the rooms was poorly ventilated and smelled like an old building. The area was clearly unmaintained - carpet stain’s, cracks on sides of the door, etc. Our “city view” room did indeed have a city view but that’s where the positives end. Ventilation was poor, windows cannot be opened. Carpet was dirty in places, the curtain looked like it partially ran through a blender which does not result in a professional look. The bathroom door was missing the handle - it was literally ripped out and never replaced. The cherry on top were the faucets - the hot water one broke right after we tried to turn it on at 11pm after our arrival. The hotel staff called maintenance (which took an hour to arrive). They fixed the hot water, left, and guess what - exactly the same thing happened to the cold water faucet 5min after! At that point we just gave up and used the shower for cold water. At least that worked, although the shower drain sounded like storm water drain and it took about 50 pumps to get some shampoo from the container. The area is OK - close to central Boston, Cambridge, but nothing really in close vicinity other than a boring mall. Anything decent is a bit of a hike. The lobby Starbucks is good though. Overall, would not recommend - find a place that at least gets the basics right.

User image
Ryan Kim5 months ago
1/5Google icon

Absolutely frustrating experience. Ruined our day with multiple issues, including parking misguidance, no wifi connection in room, and outdated room reservation system. Profit blinded hotel that rents out monthly parking spots inside hotel externally while having shortage of spots for hotel guests. Had us park at a mall parking lot across a 4+ lane freeway with very confusing directions making us pay unnecessarily. Booked two rooms but gave us rooms at opposite building towers. Unhelpful front desk staff telling us each and everything is above their level and beyond their control. No efforts to resolve or help guests. Vacation and cost better spent elsewhere…

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 261

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

13

Download

213

Upload

34

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

State Street

Nearby

Michigan Avenue

280 m

Chicago Riverwalk

490 m

Millennium Park

910 m

Grant Park

1 km

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Getting around

Grand Station (Red Line)

Nearby

Millennium Station

840 m

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Airports Nearby

Chicago Midway Airport (MDW)

15.5 km

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Restaurants

Nordstrom

210 m

Weber Grill Restaurant

140 m

UNO Pizzeria & Grill

210 m

Rossi's Liquors

140 m

Shaw's Crab House

140 m

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

36 out of 100

Unsafe

Chicago safety index

Safety

Crime

76

Overall Safety Index

Safe

An average rating of the six safety categories

76 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

53

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

62

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Property safety

Safe

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Likelihood of theft.

lowhigh

74

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

64

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

61

Overall Crime index

High

An average rating of the crime categories

61 out of 100

Property crime severity

High

65

Crime category icon

Mugging or robbery  59/100

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Car theft  53/100

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Car break-ins  66/100

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Home break-ins  54/100

Violent crime severity

High

65

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Physical attacks  59/100

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Racism or religion motivated attacks  46/100

Other crime severity

High

71

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Insult or harassment in public  62/100

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Corruption or bribery  57/100

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Drug problem  66/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.4 - $3.5

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Coffee

$3.7 - $8.2

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Beer 0.5L

$1.6 - $4.6

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Meal, inexpensive restaurant

$18.3 - $45.8

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Public transport, one-way ticket

$1.8 - $4.1

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Taxi 1km (normal tariff)

$1.7 - $2.8

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Meal for 2 people, mid-range restaurant, three-course

$73.3 - $229

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Bottle of mid-range wine

$11 - $27.5

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McMeal at McDonalds

$8.2 - $13.7

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Coke/Pepsi 0.33L

$1.8 - $4.6

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Public transport, monthly pass

$64.1 - $164.9

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Gasoline (1 liter)

$0.8 - $1.2

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Mobile phone monthly plan

$39.4 - $100.8

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Fitness club, monthly fee

$55 - $182.3

Weather In Chicago

°C
°F

Precipitation In Chicago

mm
in

Air Quality

Moderate

PM2.57

PM1015

42

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Heavy

Potential slowdowns and congestion, expect delays during peak travel times.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

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