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Image of Cleveland Marriott Downtown at Key Tower
Image of Cleveland Marriott Downtown at Key Tower
Image of Cleveland Marriott Downtown at Key Tower
Image of Cleveland Marriott Downtown at Key Tower
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1/5

Image of Cleveland Marriott Downtown at Key Tower
Image of Cleveland Marriott Downtown at Key TowerImage of Cleveland Marriott Downtown at Key TowerImage of Cleveland Marriott Downtown at Key TowerImage of Cleveland Marriott Downtown at Key Tower

Safety index

76 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Spa

Cleveland Marriott Downtown at Key Tower

Rating icon

8.5

Good (1,368 ratings)

Cleveland, Australia - 

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420 m Huntington Convention Center of Cleveland

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490 m JACK Cleveland Casino

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770 m Cleveland Browns Stadium

Hotel Overview

Cleveland Marriott Downtown at Key Tower is a well-regarded hotel situated in the heart of the city, providing convenient access to various local attractions and amenities. Based on user reviews, it has garnered positive feedback for its impressive service and facilities, though it has also faced criticism for certain aspects.

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Hotel highlights

Cleanliness

Location

Food

  1. Excellent Location: Located in downtown Cleveland, guests appreciate the easy access to attractions, restaurants, and entertainment options.
  2. Exceptional Customer Service: Many reviewers highlight the friendly and helpful staff who go above and beyond to ensure a comfortable stay.
  3. Comfortable Rooms: The comfort and cleanliness of the rooms receive high praise, offering a cozy retreat after a day of exploring the city.
  4. Modern Amenities: Guests enjoy the modern facilities and amenities, including the fitness center and on-site dining options.
  5. Scenic Views: The hotel offers stunning views of the city and lake, adding to the overall experience of the stay.
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Area for improvement

Wi-Fi

Kitchen

Entertainment

  1. Parking Issues: Some guests find the parking options to be limited and expensive, which can be inconvenient for those traveling with vehicles.
  2. Noise Levels: Noise from the surrounding area and within the hotel can sometimes disrupt the peacefulness of the stay.
  3. Room Rates: Many reviewers mention that the room rates are on the higher side, making it less appealing for budget-conscious visitors.
  4. Limited Dining Options: Although the on-site dining is appreciated, some guests feel that the variety and quality of food could be improved.
  5. Wi-Fi Issues: Connectivity problems with the Wi-Fi service have been noted, affecting guests’ overall convenience and experience.

Amenities

Extra beds/cribs

Grocery/Convenience store

Pet friendly

Spa

Parking available

Parking available

Free WiFi

Restaurant

Bar

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Related hotel videos

Score icon8.5

RateScore

Total 1,368 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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8.6

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booking

391 Reviews

8.2 / 10

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expedia

977 Reviews

8.6 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Cleanliness

Location

Food

Amenities

Bar

Sleep

Business

Parking

Atmosphere

Bathroom

Breakfast

Fitness

Wi-Fi

Couples

Accessibility

Gym

Restaurant

Wellness

Nightlife

Spa

Nature

Family

Kitchen

Transit

Entertainment

Pool

Air Conditioning

Cleanliness was mentioned 284 times

12% Negative85% Positive

Reviews based on Cleanliness

User image
Maria Kalikaeva4 months ago
5/5Google icon

It was a great price, especially for the location. All the staff were super nice and it was pretty in the lobby. They have a valet, but it's not mandatory. I didn't eat at the hotel restaurants but the room service was great, the cheesecake was great. Outside was beautiful. The view we had was of the stadium and water. And we could see them both. The room was 2 dbl beds, pretty normal average clean room. Never heard anything from the hallways or other rooms. Definitely worth it. Glad we found it. And at night downstairs the bar was hoppin! It was great!

User image
Tom Cornwell3 months ago
2/5Google icon

The front desk staff were friendly and efficient, but the room was very bad for a Marriott. It was dated, worn out and dirty. The mattress was completely worn out with a large crater that I couldn’t avoid rolling into. All 4 pillows were lumpy and uncomfortable. The television was too small for the room size. The toilet was worn out and didn’t work properly. The room looked and felt shabby. I was woken up by housekeeping playing loud music while working in nearby rooms. It was an unpleasant place to stay.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 400

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Number of floors 25

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Number of buildings/towers 1

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Year Built 1991

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

5

Download

172

Upload

150

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Huntington Convention Center of Cleveland

420 m

JACK Cleveland Casino

490 m

Cleveland Browns Stadium

770 m

Rock and Roll Hall of Fame

910 m

Progressive Field

1.05 km

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Getting around

Tower City-Public Square Station

700 m

Cleveland Station

980 m

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Airports Nearby

Cleveland Hopkins International Airport (CLE)

8 km

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Restaurants

Jack Cleveland Casino

420 m

The Arcade

490 m

Dave's Cosmic Subs

140 m

Paradiso Cafe

350 m

Rising Star Coffee Roasters

280 m

Street View

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Daytime safety

57 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Cleveland safety index

Safety

Crime

76

Overall Safety Index

Safe

An average rating of the six safety categories

76 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

49

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

70

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Property safety

Risky

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Likelihood of theft.

lowhigh

56

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

99

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

64

Overall Crime index

High

An average rating of the crime categories

64 out of 100

Property crime severity

High

68

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Mugging or robbery  62/100

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Car theft  53/100

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Car break-ins  62/100

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Home break-ins  58/100

Violent crime severity

High

70

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Physical attacks  61/100

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Racism or religion motivated attacks  45/100

Other crime severity

High

73

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Insult or harassment in public  61/100

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Corruption or bribery  64/100

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Drug problem  73/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $2.7

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Coffee

$3.2 - $7.3

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Beer 0.5L

$1.2 - $1.9

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Meal, inexpensive restaurant

$9.2 - $22.9

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Public transport, one-way ticket

$2.3 - $2.5

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Meal for 2 people, mid-range restaurant, three-course

$45.8 - $82.4

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Bottle of mid-range wine

$12.8 - $19.2

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McMeal at McDonalds

$7.3 - $10.5

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Coke/Pepsi 0.33L

$1.7 - $4.6

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Public transport, monthly pass

$87 - $87

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Gasoline (1 liter)

$0.6 - $0.9

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Mobile phone monthly plan

$39.4 - $50.4

Weather In Cleveland

°C
°F

Precipitation In Cleveland

mm
in

Air Quality

Moderate

PM2.510

PM1020

31

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

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