RatePunk Logo
Image of Hilton Garden Inn Dallas/Duncanville
Image of Hilton Garden Inn Dallas/Duncanville
Image of Hilton Garden Inn Dallas/Duncanville
Image of Hilton Garden Inn Dallas/Duncanville
icon

1/5

Image of Hilton Garden Inn Dallas/Duncanville
Image of Hilton Garden Inn Dallas/DuncanvilleImage of Hilton Garden Inn Dallas/DuncanvilleImage of Hilton Garden Inn Dallas/DuncanvilleImage of Hilton Garden Inn Dallas/Duncanville

Show All Photos

Safe area tag

Safe area

Business

Family

Pet-friendly

Hilton Garden Inn Dallas/Duncanville

Rating icon

7.8

Fair (1,028 ratings)

Duncanville, United States - 

show on map
Location icon

3 km Duncanville Fieldhouse

Location icon

4 km Dallas Baptist University

Location icon

4 km The Potter's House

Hotel Overview

Hilton Garden Inn Dallas/Duncanville is widely appreciated by guests for its comfort and convenient location, making it a popular choice for both leisure and business travelers. This hotel stands out due to its attentive staff, clean and comfortable rooms, and a range of amenities that cater to guests’ needs. However, some areas for improvement have been noted by past visitors.

Thumbs up icon

Hotel highlights

Cleanliness

Breakfast

Location

  1. Attentive Staff: Guests often praise the hotel's friendly and helpful staff, contributing to a welcoming atmosphere.
  2. Comfortable Rooms: The clean, well-maintained rooms offer a comfortable stay, with guests appreciating the quality of sleep they get.
  3. Convenient Location: Its location is highly rated for easy access to local attractions and business centers, making it a convenient choice for all types of travelers.
  4. Amenities: The range of amenities, including a fitness center and pool, is appreciated by guests looking to relax and maintain their routine while traveling.
  5. Value for Money: Many guests find the hotel to offer good value for the price, with the overall experience meeting or exceeding their expectations.
Thumbs down icon

Area for improvement

Bathroom

Sleep

Accessibility

  1. Internet Connectivity: Some guests have reported issues with the Wi-Fi connection, finding it unreliable at times.
  2. Parking Fees: The additional charge for parking has been a point of dissatisfaction for some visitors.
  3. Noise Levels: Reports of noise from neighboring rooms or the surrounding area can sometimes disturb the peace during the stay.
  4. Bathroom Amenities: A few guests mentioned that the bathroom amenities could be improved, noting the quality and variety as areas for enhancement.
  5. Food Quality: While the options are generally appreciated, some guests feel that the food quality could be better, pointing out room for improvement in the hotel’s dining services.

Amenities

Microwave

Extra beds/cribs

Pool

Breakfast available

Breakfast available

Pet friendly

Parking included

Parking included

Free WiFi

Gym

Gym

Youtube Icon

Related hotel videos

Score icon7.8

RateScore

Total 1,028 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

7.3

Icon

8.0

Icon

booking

230 Reviews

7.3 / 10

Icon

expedia

798 Reviews

8.0 / 10

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

200+ People Are Talking

Cleanliness

Breakfast

Bathroom

Sleep

Location

Business

Restaurant

Food

Amenities

Accessibility

Atmosphere

Family

Bar

Fitness

Air Conditioning

Parking

Couples

Kitchen

Nightlife

Gym

Hot Tub

Pool

Cleanliness was mentioned 207 times

24% Negative71% Positive

Reviews based on Cleanliness

User image
Chanon Dillard4 months ago
1/5Google icon

My entire business team stayed here this week, thinking it was a great location only 10 minutes from our project site. I am a Hilton Diamond member and I stay at a lot of Hilton Garden Inn properties around the country. This one is the absolute worst!! My entire team is moving to new hotel next week and for the rest of our 5 months of this project. Just my room issues were: Coffee maker disgusting dirty, only given one towel and washcloth for a 5 day stay (had to keep asking for more), even when room was serviced I was given no toilet paper and the bottles in the shower mounted to the wall.....empty. The hotel restaurant was closed 3 times in a 5 day stay because they said people didn't show up to work so they could not open the restaurant. Having breakfast at the hotel was the whole reason we even stayed there. The staff that did show to cook on some days was rude and acted like they hated their jobs. The manager on duty was nice but clearly seemed like he had no power to fix anything. Do not waste your money!

User image
Jackie Guerrero6 months ago
1/5Google icon

First of all the 2 African American woman that work in the restaurant in the morning were totally rude…when we made our reservations we were told breakfast was free and when we went to get breakfast they said we had to pay $13.95….we have stayed in way nicer hotels and breakfast is free….by the way my husband and I walked over to Jack in the Box and had a great breakfast and only paid $15 for both…. Second went out to the pool and it was freezing cold and the hot tub didn’t work. Told the manager about it and he said he would get maintenance on it and by the next day it still didn’t work. On the second day there were no clean towels what so ever. My brother-n-law called the front desk and complained about the pool and hot tub and they said when we came up to the front desk they would discount our room for the inconvenience. Went up there and the manager was there and he said no discount and apologized. Staff needs to get their policy together. Third asked the housekeeper for clean towels and never received them, she went right past our room. So I kindly went up to her cart and grabbed 2 for myself. Forth on our first night there they have a large table with 8 chairs and while we sat outside due to being nice the first group were white and they were allowed to do whatever they wanted. The next day we gathered family and we were on the same table and we were told when getting ready to leave to go to our rooms that we were not allowed to come back down there and socialize and have a couple more beers. No one was intoxicated at all not even close. So knowing the fact that we couldn’t have fun with our extended family sucked. We paid good money for our rooms and couldn’t really enjoy ourself because we felt limited on what we could do. We will never stay at this particular hotel again.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

Bullet point

Total number of rooms 142

Bullet point

Number of floors 5

Bullet point

Number of buildings/towers 1

Bullet point

Year Built 2005

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

71

Download

107

Upload

27

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Duncanville Fieldhouse

3 km

Dallas Baptist University

4 km

The Potter's House

4 km

Dallas Zoo

6 km

Kay Bailey Hutchison Convention Center

7.5 km

icon

Getting around

UNT Dallas Station

5 km

Dallas Union Station

7.5 km

icon

Airports Nearby

Dallas-Fort Worth Intl. Airport (DFW)

13.5 km

icon

Restaurants

McDonald's

350 m

Whataburger

630 m

Mudhook

1.4 km

Wendy's

700 m

Olive Garden

1 km

Street View

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.9 - $2.8

icon

Coffee

$2.8 - $6.5

icon

Beer 0.5L

$1.6 - $2.6

icon

Meal, inexpensive restaurant

$10.1 - $46.1

icon

Public transport, one-way ticket

$2.3 - $4.6

icon

Taxi 1km (normal tariff)

$1.6 - $4.6

icon

Meal for 2 people, mid-range restaurant, three-course

$55.3 - $115.2

icon

Bottle of mid-range wine

$9.2 - $23

icon

McMeal at McDonalds

$7.4 - $10.1

icon

Coke/Pepsi 0.33L

$1.8 - $3.7

icon

Public transport, monthly pass

$46.1 - $92.2

icon

Gasoline (1 liter)

$0.7 - $0.9

icon

Mobile phone monthly plan

$39.6 - $124.5

icon

Fitness club, monthly fee

$23 - $46.1

Weather In Duncanville

°C
°F

Precipitation In Duncanville

mm
in

Air Quality

Moderate

PM2.58

PM1017

38

Slider marker

Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

Pets welcome

Our Recent Articles