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Image of DoubleTree by Hilton El Paso Downtown
Image of DoubleTree by Hilton El Paso Downtown
Image of DoubleTree by Hilton El Paso Downtown
Image of DoubleTree by Hilton El Paso Downtown
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1/5

Image of DoubleTree by Hilton El Paso Downtown
Image of DoubleTree by Hilton El Paso DowntownImage of DoubleTree by Hilton El Paso DowntownImage of DoubleTree by Hilton El Paso DowntownImage of DoubleTree by Hilton El Paso Downtown

Safety index

80 out of 100

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Safe area tag

Safe area

Business

Business

DoubleTree by Hilton El Paso Downtown

Rating icon

7.7

Fair (1,192 ratings)

El Paso, United States - 

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Location icon

140 m Southwest University Park

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350 m Plaza Theater

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1.05 km University of Texas at El Paso

Hotel Overview

DoubleTree by Hilton El Paso Downtown is a hotel that has garnered mixed reviews from its guests. This establishment, located in the heart of a bustling downtown area, offers various amenities and services that aim to cater to the needs of both business and leisure travelers. Despite its promising offerings, guests' experiences have ranged from highly satisfactory to somewhat disappointing, resulting in a broad spectrum of feedback.

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Hotel highlights

Cleanliness

Location

Food

  1. Location: Guests appreciate the hotel's central location, making it easy to access nearby attractions and business centers.
  2. Customer Service: Many guests have praised the friendly and helpful staff, who go above and beyond to ensure a pleasant stay.
  3. Comfortable Rooms: The comfort and cleanliness of the rooms have been highlighted as positive aspects of their stay.
  4. Amenities: The hotel offers a variety of amenities, including a swimming pool and gym, which have been well-received by guests.
  5. Views: The scenic views from certain rooms add a unique and appreciated element to guests' experiences.
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Area for improvement

Bathroom

Parking

Accessibility

  1. Parking: Some guests have found the parking situation to be inconvenient and sometimes costly.
  2. Noise Levels: Due to its downtown location, noise pollution from the streets can sometimes be an issue, particularly for light sleepers.
  3. Room Maintenance: A few guests have reported issues with room maintenance and cleanliness, which detracted from their overall experience.
  4. Price: Some guests feel that the pricing, especially for certain services, does not always match the value received.
  5. Wi-Fi Quality: There have been occasional complaints about the Wi-Fi service being unreliable or slow.

Amenities

Breakfast available

Breakfast available

Parking available

Parking available

Free WiFi

Laundry

Laundry

Gym

Gym

Housekeeping

Room service

Room service

Restaurant

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Related hotel videos

Score icon7.7

RateScore

Total 1,192 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.5

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7.8

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booking

210 Reviews

7.5 / 10

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expedia

982 Reviews

7.8 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Cleanliness

Location

Amenities

Parking

Sleep

Bathroom

Food

Breakfast

Accessibility

Fitness

Bar

Kitchen

Atmosphere

Restaurant

Pool

Business

Nightlife

Nature

Transit

Air Conditioning

Couples

Wi-Fi

Entertainment

Family

Gym

Cleanliness was mentioned 202 times

28% Negative68% Positive

Reviews based on Cleanliness

User image
Teayra Briggs5 months ago
4/5Google icon

I stay here around October 2023. The location was great for my business trip. Staff were accommodating and friendly. Restaurant food was good. The only problem was the dust on the dresser. This was noticed on my last night as the sun hit the dresser at just the right lighting. I spoke with the manager and he stated they are experiencing staff issues as is everywhere else but would make sure this was addressed. I plan to book another stay is a few months and hope I don't encounter the same problem.

User image
Glee Boston6 months ago
2/5Google icon

We were pretty disappointed in mainly the service and attitude of the two front desk women when we checked in in the evening of December 29th, 2023. We had to wait a long time to get our keys and we were first in line, then we had to ask for three cookies and two extra pillows and she glared at us and handed them along with another glare as she handed us two pillows with no pillow cases …we had booked 2 Queen beds and 3 people and there was literally barely enough towels etc for two people as well as coffee for only two…the place wasn’t that clean and the hotel is out dated and needs a good cleaning and friendlier staff..:we will definitely stay elsewhere next time…i highly do not recommend this hotel ! Very disappointing!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 200

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Number of floors 17

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Number of buildings/towers 1

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Year Built 2009

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

36

Download

281

Upload

43

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Southwest University Park

140 m

Plaza Theater

350 m

University of Texas at El Paso

1.05 km

Paso del Norte International Bridge

1.4 km

Don Haskins Center

1.5 km

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Getting around

El Paso Union Depot

840 m

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Airports Nearby

El Paso International Airport (ELP)

7 km

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Restaurants

Plaza Theatre

420 m

Craft and Social

350 m

Coffee Box

280 m

1700 Degrees Steakhouse

420 m

Epic

280 m

Street View

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Daytime safety

87 out of 100

Very Safe

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Nighttime safety

65 out of 100

Safe

El Paso safety index

Safety

Crime

80

Overall Safety Index

Safe

An average rating of the six safety categories

80 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

95

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Property safety

Safe

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Likelihood of theft.

lowhigh

67

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

80

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

66

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

31

Overall Crime index

Low

An average rating of the crime categories

31 out of 100

Property crime severity

Low

37

Crime category icon

Mugging or robbery  24/100

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Car theft  28/100

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Car break-ins  37/100

Crime category icon

Home break-ins  28/100

Violent crime severity

Low

34

Crime category icon

Physical attacks  27/100

Crime category icon

Racism or religion motivated attacks  16/100

Other crime severity

Low

31

Crime category icon

Insult or harassment in public  28/100

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Corruption or bribery  30/100

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Drug problem  40/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.8 - $2.3

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Coffee

$2.8 - $5.5

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Beer 0.5L

$1.6 - $1.6

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Meal, inexpensive restaurant

$5.5 - $32.3

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Public transport, one-way ticket

$1.4 - $1.4

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Taxi 1km (normal tariff)

$1.3 - $1.4

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Meal for 2 people, mid-range restaurant, three-course

$41.5 - $73.8

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Bottle of mid-range wine

$5.1

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McMeal at McDonalds

$8.3 - $8.3

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Coke/Pepsi 0.33L

$1.8 - $4.1

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Public transport, monthly pass

$44.3 - $44.3

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Gasoline (1 liter)

$0.6 - $0.9

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Mobile phone monthly plan

$39.6 - $115.2

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Fitness club, monthly fee

$9.2 - $50.7

Weather In El Paso

°C
°F

Precipitation In El Paso

mm
in

Air Quality

Moderate

PM2.58

PM1016

36

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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