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Image of Hawthorn Suites by Wyndham El Paso Airport
Image of Hawthorn Suites by Wyndham El Paso Airport
Image of Hawthorn Suites by Wyndham El Paso Airport
Image of Hawthorn Suites by Wyndham El Paso Airport
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1/5

Image of Hawthorn Suites by Wyndham El Paso Airport
Image of Hawthorn Suites by Wyndham El Paso AirportImage of Hawthorn Suites by Wyndham El Paso AirportImage of Hawthorn Suites by Wyndham El Paso AirportImage of Hawthorn Suites by Wyndham El Paso Airport

Safety index

81 out of 100

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Safe area tag

Safe area

Business

Hawthorn Suites by Wyndham El Paso Airport

Rating icon

7.2

Fair (2,792 ratings)

El Paso, United States - 

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1.5 km Bassett Place

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2 km Cielo Vista Mall

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3 km El Paso Zoo

Hotel Overview

Hawthorn Suites by Wyndham El Paso Airport is a popular accommodation choice among travelers. Based on user reviews, it offers a range of amenities and services designed to make guests' stays comfortable and convenient. This hotel is praised for certain aspects of its service and facilities, but some areas could use improvement. Below are the highlights of the good and bad things, according to the guests.

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Hotel highlights

Breakfast

Location

Transit

  1. Location: Conveniently located near the airport, making it easy for travelers.
  2. Complimentary Breakfast: Offers a variety of options and is appreciated by guests.
  3. Staff Friendliness: The staff is noted for being warm, friendly, and helpful in assisting guests.
  4. Room Size: Rooms are spacious and well-appointed, providing comfortable accommodations.
  5. Cleanliness: High standards of cleanliness throughout the hotel are frequently mentioned.
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Area for improvement

Bathroom

Sleep

Amenities

  1. Outdated Decor: Some guests feel that the hotel's decor and facilities are dated and in need of an upgrade.
  2. Noise Levels: Noise from nearby airport and in-hallway traffic can be an issue for some guests.
  3. Internet Connectivity: Wi-Fi reliability and speed do not meet expectations for some guests.
  4. Amenities Maintenance: Some hotel amenities, such as the pool and fitness center, require better maintenance.
  5. Parking Challenges: Limited parking space available, causing inconveniences for guests with vehicles.

Amenities

Microwave

Extra beds/cribs

Pool

Breakfast included

Free airport shuttle

Parking included

Parking included

Laundry

Laundry

Housekeeping

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Related hotel videos

Score icon7.2

RateScore

Total 2,792 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.5

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6.6

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booking

1,825 Reviews

7.5 / 10

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expedia

967 Reviews

6.6 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Cleanliness

Bathroom

Sleep

Breakfast

Location

Amenities

Transit

Restaurant

Fitness

Kitchen

Accessibility

Entertainment

Air Conditioning

Wi-Fi

Atmosphere

Pool

Food

Parking

Business

Bar

Hot Tub

Gym

Family

Nightlife

Cleanliness was mentioned 220 times

55% Negative40% Positive

Reviews based on Cleanliness

User image
Brenda Costner8 months ago
2/5Google icon

Starting with the positive - the staff were super nice, friendly and helpful. Very welcoming. The beds were reasonably comfortable and the AC worked. The hotel shuttle arrangement they have to/from the airport is very convenient. The negative - this hotel is a poster child for “deferred Maintenance”. There has clearly been no updates since the 80s, and I suspect the carpet hasn’t been cleaned since then either - filthy and disgusting. I would advise future guests to make sure to pack “shower shoes” because you do not want to walk barefoot on that nasty floor. The elevator is a rattle-trap, and the inspection certificate expired more than 3 months ago. We didn’t eat the free breakfast, we chose to go elsewhere just to be safe. Sink was cracked, furniture was chewed up. The pool was closed, but I saw no Evidence that they were actually working on it. A pity because summer in El Paso is perfect for pool time. Considering the Marriott across the street was only $20 more, I wish we would have stayed there.

User image
Kathy E. Sanati7 months ago
1/5Google icon

Wow! I am utterly in shock right now. I just hung up the phone after speaking for 10 minutes with the front desk attendant. I am going to be honest and straightforward and say that I did not stay at this hotel so my review is only based on one phone call. I am a Wyndham rewards diamond club member. This means that I spend a considerable amount of money reaching that status. As a diamond club member, I hope to be recognized and valued by Wyndham hotels. I wanted to book this hotel for three nights, but because of such bad reviews, I had to call to get a little bit of a feel of the hotel. A very loud and boisterous young lady answered the phone. There were a few things I needed to be specific about. I asked her what type of breakfast they had because of my dietary restrictions. She did not give me a clear answer and the answer she gave me pretty much reflected on the fact that they didn’t have something basic like peanut butter and toast. They did not carry boiled eggs either according to the young lady. Those are the only two things I need for breakfast so strike number one. My other question was about quietness. Because I was in town for surgery I needed a quiet room and usually I ask for a top floor room with no one above me. I was hoping they could accommodate me as a diamond club member, but she basically said no ,that they are at full capacity and they would only be able to give me a bottom floor room. Strike number two. Strike number three, I asked her about cleanliness of the hotel. Reviews online pointed out at cockroaches, bedbugs, hair and lots of dirt in the rooms. She basically told me it’s an old hotel,40 years old . I asked her if I check in my room and I find hair and crust and dirt everywhere, how willing would they be to send a housekeeper to clean it right away. She basically told me that housekeepers don’t work at check-in time. And that was the final drop that made my cup overflow. Unbelievable. So basically, you have a customer check in and find dirt in the room and there is nothing you can do about it. Just by talking to her on the phone she was not willing to accommodate me in anyway. Even as a diamond club member. Imagine if I would’ve booked there. So I politely told her that it doesn’t look like her hotel is what I’m looking for and hung up. Just based on that 10 minute conversation I will NEVER stay there.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 191

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Number of floors 3

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Number of buildings/towers 1

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Year Built 1994

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

35

Download

134

Upload

10

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Bassett Place

1.5 km

Cielo Vista Mall

2 km

El Paso Zoo

3 km

University Medical Center of El Paso

3 km

Fort Bliss

4 km

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Getting around

El Paso Union Depot

8.5 km

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Airports Nearby

El Paso International Airport (ELP)

1 km

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Restaurants

Chick-Fil-A

910 m

McDonald's

490 m

Tin Man Airway

910 m

Sonic Drive-In

560 m

Village Inn

490 m

Street View

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Daytime safety

87 out of 100

Very Safe

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Nighttime safety

65 out of 100

Safe

El Paso safety index

Safety

Crime

81

Overall Safety Index

Very Safe

An average rating of the six safety categories

81 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

100

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Property safety

Safe

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Likelihood of theft.

lowhigh

66

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

79

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

67

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

31

Overall Crime index

Low

An average rating of the crime categories

31 out of 100

Property crime severity

Low

37

Crime category icon

Mugging or robbery  24/100

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Car theft  28/100

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Car break-ins  37/100

Crime category icon

Home break-ins  28/100

Violent crime severity

Low

34

Crime category icon

Physical attacks  27/100

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Racism or religion motivated attacks  16/100

Other crime severity

Low

31

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Insult or harassment in public  28/100

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Corruption or bribery  30/100

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Drug problem  40/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.8 - $2.3

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Coffee

$2.8 - $5.5

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Beer 0.5L

$1.6 - $1.6

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Meal, inexpensive restaurant

$5.5 - $32.3

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Public transport, one-way ticket

$1.4 - $1.4

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Taxi 1km (normal tariff)

$1.3 - $1.4

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Meal for 2 people, mid-range restaurant, three-course

$41.5 - $73.8

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Bottle of mid-range wine

$5.1

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McMeal at McDonalds

$8.3 - $8.3

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Coke/Pepsi 0.33L

$1.8 - $4.1

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Public transport, monthly pass

$44.3 - $44.3

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Gasoline (1 liter)

$0.6 - $0.9

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Mobile phone monthly plan

$39.6 - $115.2

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Fitness club, monthly fee

$9.2 - $50.7

Weather In El Paso

°C
°F

Precipitation In El Paso

mm
in

Air Quality

Moderate

PM2.58

PM1016

36

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

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