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Image of Holiday Inn El Paso West - Sunland Park, an IHG Hotel
Image of Holiday Inn El Paso West - Sunland Park, an IHG Hotel
Image of Holiday Inn El Paso West - Sunland Park, an IHG Hotel
Image of Holiday Inn El Paso West - Sunland Park, an IHG Hotel
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Image of Holiday Inn El Paso West - Sunland Park, an IHG Hotel
Image of Holiday Inn El Paso West - Sunland Park, an IHG HotelImage of Holiday Inn El Paso West - Sunland Park, an IHG HotelImage of Holiday Inn El Paso West - Sunland Park, an IHG HotelImage of Holiday Inn El Paso West - Sunland Park, an IHG Hotel

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Safe area tag

Safe area

Business

Pet-friendly

Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Rating icon

7.7

Fair (1,467 ratings)

El Paso, United States - 

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350 m Bob-O's Family Fun Center

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700 m Sunland Park Mall

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1.5 km Sunland Park Racetrack and Casino

Hotel Overview

Holiday Inn El Paso West - Sunland Park is a well-regarded hotel offering comfortable accommodations and a range of amenities to ensure a pleasant stay for its guests. Based on user reviews, this hotel stands out for its convenient location, excellent customer service, and clean, comfortable rooms. However, like any establishment, it also has areas where it could improve to enhance the overall guest experience.

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Hotel highlights

Cleanliness

Location

Fitness

  1. Friendly and Accommodating Staff: Guests frequently praise the hotel's staff for their willingness to go above and beyond to ensure satisfaction.
  2. Clean and Comfortable Rooms: Many reviews highlight the cleanliness and comfort of the rooms, contributing to a restful stay.
  3. Convenient Location: The hotel's location is often cited as a major plus, providing easy access to local attractions.
  4. Good Value: Travelers often mention the hotel as a good value for the money, offering reasonable rates for the quality of service and amenities provided.
  5. Amenities and Facilities: The availability of various amenities, including a pool and fitness center, is appreciated by guests.
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Area for improvement

Bathroom

Amenities

Accessibility

  1. Occasional Noise Issues: Some guests have reported noise disturbances, either from neighboring rooms or external sources.
  2. WiFi Connectivity: A few reviews mention problems with WiFi connectivity, impacting those in need of reliable internet access.
  3. Breakfast Quality: Although generally satisfied with their stay, some visitors feel the breakfast offerings could be improved in terms of variety and quality.
  4. Parking Challenges: Guests occasionally find parking to be somewhat challenging, especially during peak times.
  5. Maintenance and Upkeep: There are occasional comments about the need for better maintenance or updates in certain areas of the hotel.

Amenities

Microwave

Extra beds/cribs

Pool

Breakfast available

Breakfast available

Pet friendly

Hot Tub

Parking included

Parking included

Laundry

Laundry

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Related hotel videos

Score icon7.7

RateScore

Total 1,467 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.4

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7.8

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booking

500 Reviews

7.4 / 10

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expedia

967 Reviews

7.8 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Cleanliness

Sleep

Bathroom

Location

Breakfast

Amenities

Bar

Fitness

Food

Atmosphere

Restaurant

Pool

Nightlife

Accessibility

Business

Kitchen

Family

Parking

Entertainment

Gym

Pets

Wi-Fi

Air Conditioning

Nature

Hot Tub

Transit

Cleanliness was mentioned 109 times

29% Negative67% Positive

Reviews based on Cleanliness

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Raymond Burgess3 months ago
4/5Google icon

I was in town for a Hash House Harrier event. Group rented over 100 rooms. This place is going through remodeling, so just be understanding. My room was outstanding with the exception of bath tub was a little slippery. Clean comfortable bed with a pull out couch bed. I shared the room with old Army buddy. Room 1108 was close enough to lobby & just around corner from pool. They even let me park my 28’ Motorhome outside with cameras around area for security while I stayed there. Not sure if a larger 5th wheel would be comfortable driving up ramp into hotel area. Wifi was good even when I was outside in RV, wanting quite time away from friends. Staff were great, easy sign in, great coffee (could have been hotter), pool was nice. The event rooms were perfect size. Some rooms had a spiral upstair case giving parents a private bedroom away from kids. Easy access to interstate, Walmart just down street, nice restaurants within walking distance, NM recreational/medical Cannabis right down street (please try “The Besos Cannabis dispensary”), Prices were reasonable for area, even got discounted prices for our group. Only reason 4 not 5 is construction & slippery tub.

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Tony5 months ago

Poor - While I am a loyal IHG Platinum and soon to be Diamond member, I was pretty disappointed with hotel. It was under remodeling but didn't let you know that when you booked. Room was very dark and especially the bathroom..hard to shave even! Food was excellent but they were out of a lot of common items. No orange juice for breakfast. Tried to order a ham and cheese omelet and they were out of ham. Asked for wheat toast and they said they only had white toast. No coffee pods in room (cleaning crew said they were out).

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 175

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Number of floors 2

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Number of buildings/towers 9

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

36

Download

151

Upload

6

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Bob-O's Family Fun Center

350 m

Sunland Park Mall

700 m

Sunland Park Racetrack and Casino

1.5 km

Western Playland Amusement Park

1.5 km

University of Texas at El Paso

3.5 km

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Getting around

El Paso Union Depot

4 km

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Airports Nearby

El Paso International Airport (ELP)

10 km

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Restaurants

Sunland Park Racetrack & Casino

1.5 km

Whataburger

1.19 km

Thunderbird Taproom

1.5 km

Twin Peaks

350 m

Sonic Drive-In

1.26 km

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.8 - $2.3

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Coffee

$2.8 - $5.5

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Beer 0.5L

$1.6 - $1.6

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Meal, inexpensive restaurant

$5.5 - $32.3

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Public transport, one-way ticket

$1.4 - $1.4

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Taxi 1km (normal tariff)

$1.3 - $1.4

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Meal for 2 people, mid-range restaurant, three-course

$41.5 - $73.8

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Bottle of mid-range wine

$5.1

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McMeal at McDonalds

$8.3 - $8.3

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Coke/Pepsi 0.33L

$1.8 - $4.1

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Public transport, monthly pass

$44.3 - $44.3

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Gasoline (1 liter)

$0.6 - $0.9

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Mobile phone monthly plan

$39.6 - $115.2

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Fitness club, monthly fee

$9.2 - $50.7

Weather In El Paso

°C
°F

Precipitation In El Paso

mm
in

Air Quality

Moderate

PM2.58

PM1016

36

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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