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Image of DoubleTree by Hilton LAX - El Segundo
Image of DoubleTree by Hilton LAX - El Segundo
Image of DoubleTree by Hilton LAX - El Segundo
Image of DoubleTree by Hilton LAX - El Segundo
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1/5

Image of DoubleTree by Hilton LAX - El Segundo
Image of DoubleTree by Hilton LAX - El SegundoImage of DoubleTree by Hilton LAX - El SegundoImage of DoubleTree by Hilton LAX - El SegundoImage of DoubleTree by Hilton LAX - El Segundo

Safety index

78 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Adventure sport

Beach

City

DoubleTree by Hilton LAX - El Segundo

Rating icon

7.0

Fair (4,231 ratings)

El Segundo, United States - 

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1 km Lakes at El Segundo

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3 km Manhattan Beach Pier

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4 km Loyola Marymount University

Hotel Overview

DoubleTree by Hilton LAX - El Segundo is a well-regarded hotel located near the airport, known for its convenient location and comfortable accommodations. Drawing on user reviews, the hotel is praised for several reasons but also faces some criticisms.

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Hotel highlights

Location

Atmosphere

Pool

  1. Convenient Location: Close to the airport, ideal for travelers.
  2. Complimentary Shuttle: Offers a free shuttle service to the airport.
  3. Friendly Staff: Staff members are generally lauded for their friendly and helpful demeanor.
  4. Comfortable Rooms: Guests have mentioned the comfort and cleanliness of the rooms.
  5. Amenities: The hotel provides a range of amenities, including a pool and fitness center, appreciated by guests.
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Area for improvement

Bathroom

Accessibility

Amenities

  1. Noise Levels: Some guests have reported noise issues due to its proximity to the airport.
  2. Parking Fees: The hotel charges for parking, which some guests find expensive.
  3. Occasional Maintenance Issues: A few guests have mentioned maintenance problems in their rooms.
  4. Slow Wi-Fi: Complaints about the speed and reliability of the Wi-Fi service.
  5. Food Quality: Some dissatisfaction with the food options and quality at the hotel’s dining facilities.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Pool

Parking available

Parking available

Pet friendly

Pet friendly

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon7.0

RateScore

Total 4,231 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.4

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6.8

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6.8

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3.5/5

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3.5/5

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agoda

534 Reviews

7.4 / 10

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booking

742 Reviews

6.8 / 10

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expedia

1,014 Reviews

6.8 / 10

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google

1,281 Reviews

3.5 / 5

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tripadvisor

660 Reviews

3.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,281+ People Are Talking

Service

Property

Cleanliness

Location

Bathroom

Sleep

Breakfast

Parking

Transit

Accessibility

Amenities

Food

Restaurant

Atmosphere

Fitness

Bar

Business

Kitchen

Entertainment

Family

Air Conditioning

Safety

Wi-Fi

Pool

Hot Tub

Gym

Nature

Nightlife

Service was mentioned 386 times

36% Negative57% Positive

Reviews based on Service

User image
James Wallis2 months ago
1/5Google icon

I would not recommend this location. This Doubletree was not up to the general standards one would expect. The parking lot was full of trash, including what appeared to be drug paraphernalia (used needles), which was pretty concerning. There was just one individual checking guests in and this person kept going to the back and remaining there for long periods. This was during a time with a significant amount of guests waiting to check in (more than 10). The lobby was dirty as well, with dirt and trash on the floor. I called Hilton customer service to cancel, and was connected to the hotel, who told me the room charge could not be waived (it was 1 hour after check in). However, the trade off was staying somewhere else safe, clean and with good quality and management oversight and controls. I called the main customer service line also to ensure Hilton corporate was aware of the condition of this property. This appears to be a quality control issue that can likely be remediated by stronger operational control at the property level. Note: the room rating above should be disregarded as I did not stay at the property in a room.

User image
Anna D.4 months ago
2/5Google icon

Rude and very unhelpful front desk associate, but other associates were polite. The initial check in was very difficult and the heavy set woman gave me such an attitude from the moment I walked in. I am not sure if she assumed that I was stupid because I was young, or if she really just was being mean for no reason. She was brief and would not honor any information listed on the website. Breakfast is $20 per person per day even though it doesn’t say that online. We had to wait until the next morning to get a pillow even though we asked at night. The initial room smelled like mold, and we found mold in the shower so we had to move rooms. After moving rooms, we found ants swarming the next day. Absolutely disgusting! I’ve stayed in Hilton hotels my whole life, and I’m a honors member - so I know the process. After this experience, I will be staying in Marriott’s more often. After bringing the ants issues to the attention of the front desk, I was asked to wait while they tried to solve the problem. Then the front desk associate proceeded to help 2 OTHER guests instead of me - one of which walked in well after I asked for help. Rude first experience with service, unkempt rooms, pest problems, and nothing but constant excuses from the front desk. Would not recommend staying here for the price requested. You’d be better off staying in an Inn or Motel for cheaper. I feel that age discrimination is an issue at this location because the older people definitely were treated differently by certain associates compared to younger people.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 216

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Number of floors 7

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Year Built 1989

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

6

Download

300

Upload

194

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Lakes at El Segundo

1 km

Manhattan Beach Pier

3 km

Loyola Marymount University

4 km

Kia Forum

4 km

SoFi Stadium

4.5 km

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Getting around

Mariposa Station

770 m

Los Angeles Union Station

10.5 km

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Airports Nearby

Los Angeles Intl. (LAX)

6 km

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Restaurants

Raising Cane's Chicken Fingers

700 m

In-N-Out Burger

770 m

Chick-Fil-A

1.05 km

McDonald's

840 m

Chipotle Mexican Grill

490 m

Street View

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Daytime safety

66 out of 100

Safe

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Nighttime safety

42 out of 100

Risky

El Segundo safety index

Safety

Crime

78

Overall Safety Index

Safe

An average rating of the six safety categories

78 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

88

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Property safety

Risky

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Likelihood of theft.

lowhigh

44

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

70

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

94

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

53

Overall Crime index

Moderate

An average rating of the crime categories

53 out of 100

Property crime severity

High

61

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Mugging or robbery  47/100

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Car theft  47/100

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Car break-ins  56/100

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Home break-ins  47/100

Violent crime severity

Moderate

56

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Physical attacks  48/100

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Racism or religion motivated attacks  35/100

Other crime severity

Moderate

60

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Insult or harassment in public  49/100

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Corruption or bribery  54/100

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Drug problem  65/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $3.7

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Coffee

$3.2 - $8.2

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Beer 0.5L

$1.6 - $3.9

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Meal, inexpensive restaurant

$14.7 - $45.8

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Public transport, one-way ticket

$1.6 - $2.7

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Taxi 1km (normal tariff)

$2.8 - $3.1

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Meal for 2 people, mid-range restaurant, three-course

$73.3 - $229

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Bottle of mid-range wine

$7.3 - $27

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McMeal at McDonalds

$9.2 - $13.7

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Coke/Pepsi 0.33L

$1.8 - $5

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Public transport, monthly pass

$65.9 - $132.8

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Gasoline (1 liter)

$1.1 - $1.5

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Mobile phone monthly plan

$39.4 - $127.3

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Fitness club, monthly fee

$26.6 - $183.2

Weather In El Segundo

°C
°F

Precipitation In El Segundo

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1025

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Very Heavy

Extremely crowded roads. Consider alternate routes or transportation.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

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