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Image of Hampton Inn Richmond West Innsbrook
Image of Hampton Inn Richmond West Innsbrook
Image of Hampton Inn Richmond West Innsbrook
Image of Hampton Inn Richmond West Innsbrook
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1/5

Image of Hampton Inn Richmond West Innsbrook
Image of Hampton Inn Richmond West InnsbrookImage of Hampton Inn Richmond West InnsbrookImage of Hampton Inn Richmond West InnsbrookImage of Hampton Inn Richmond West Innsbrook

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Safe area tag

Safe area

Business

Pet-friendly

City

Hampton Inn Richmond West Innsbrook

Rating icon

8.7

Good (1,184 ratings)

Glen Allen, United States - 

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2.5 km Short Pump Town Center

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4.5 km Henrico Doctors' Hospital

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6 km Lewis Ginter Botanical Garden

Hotel Overview

Hampton Inn Richmond West Innsbrook in Glen Allen is generally well-regarded by guests. It appears to offer a satisfactory experience with notable strengths in certain areas, balanced by a few areas where improvements could enhance the guest experience. The amalgamation of positive testimonials and critical feedback offers a comprehensive view of what future guests might expect.

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Hotel highlights

Cleanliness

Breakfast

Location

  1. Location: Guests appreciate its convenient location, which provides easy access to local attractions and amenities.
  2. Customer Service: Many reviews highlight the friendly and helpful nature of the staff, contributing positively to their stay.
  3. Cleanliness: The cleanliness of the rooms and other areas of the hotel is frequently commended, making for a comfortable and appealing environment.
  4. Breakfast: The complimentary breakfast receives praise for its quality and variety, offering a great start to the day for guests.
  5. Facilities: The availability and condition of facilities, such as the pool and fitness center, are well-received by guests, adding value to their stay.
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Area for improvement

Bathroom

Kitchen

Air Conditioning

  1. Room Noise: A common complaint pertains to the noise levels from neighboring rooms and the exterior, affecting the quality of sleep for some guests.
  2. Maintenance Issues: There are occasional mentions of maintenance problems in rooms, such as issues with air conditioning or plumbing, that can detract from the overall experience.
  3. Parking Challenges: Some guests find the parking situation less than ideal, citing difficulties in finding a spot during peak times.
  4. Internet Service: The reliability and speed of the Wi-Fi service in the hotel are sometimes challenged, posing an inconvenience especially for business travelers.
  5. Room Size: A few guests express dissatisfaction with the size of the rooms, finding them smaller than expected for their needs.

Amenities

Extra beds/cribs

Pet friendly

Pool

Breakfast included

Parking included

Parking included

Laundry

Laundry

Free WiFi

Housekeeping

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Related hotel videos

Score icon8.7

RateScore

Total 1,184 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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8.8

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booking

203 Reviews

8.2 / 10

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expedia

981 Reviews

8.8 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Cleanliness

Breakfast

Location

Sleep

Restaurant

Amenities

Bathroom

Atmosphere

Fitness

Bar

Kitchen

Family

Air Conditioning

Food

Business

Wi-Fi

Parking

Pool

Accessibility

Entertainment

Transit

Cleanliness was mentioned 144 times

10% Negative86% Positive

Reviews based on Cleanliness

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Shakirra Myers6 months ago
1/5Google icon

In regards to my stay, if I could give this hotel 0 stars I would. Now I will state that the hotel was clean an so was the room. However, we stayed on the 3rd floor and there was a young man, white, with curly red hair. Who absolutely should have been removed ASAP! From the moment we got to the room we saw him nude in the hallway! Making a bunch of noise and being loud. Was he removed, NO! Fast forward to a few hours later he is out in the hallway again being EXTREMELY LOUD, playing music, talking to himself. All day an all night from 3pm when we checked in until we left to check out the next morning. All you heard was his loud music an him talking to himself. He was so loud you could here him in his room. We called down to the front desk SEVERAL times that night. Who even was working the desk that night provided terrible service, an even knew who we were referring to when we called. Yet, still this man was not removed. I even attempted to open the door an ask him to return to his room, and he just ran way into his room. Then came out moments later. As we were checking out I informed the front desk AGAIN. however, there was a different lady there this time. She informed me that at least 12 calls where made complaining about the young man. Also, stating he was never suppose to be let back in as he was kicked out before. I’m pregnant and got little to no sleep due to this. I most certainly want to speak with management.

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April the Traveler1 year ago
3/5Google icon

Overall, the stay was okay. There were soap scums and black mold in the bathroom. I asked to change rooms and was informed I have already entered the room and giving me another room will require them to have to clean the room all over again for the next guest. When I continued to probe for another room, I was told they don’t have the room size I had booked available. I was visiting family in the area and ended up having to go to them, for the entirety of the trip, to shower. Breakfast was good. There were some great front desk reps and some rude ones. I would stay here again, if it wasn’t for the bathroom mold.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 135

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Number of floors 5

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Number of buildings/towers 1

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Year Built 1994

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

10

Download

46

Upload

60

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Short Pump Town Center

2.5 km

Henrico Doctors' Hospital

4.5 km

Lewis Ginter Botanical Garden

6 km

University of Richmond

6 km

Richmond Raceway

9 km

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Getting around

Richmond Staples Mill Road Station

7 km

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Airports Nearby

Norfolk Intl. Airport (ORF)

55 km

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Restaurants

Golden Corral

1.05 km

Starbucks

1 km

Noodles & Company

560 m

Capital Ale House

350 m

Silver Diner

140 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.4 - $3.7

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Coffee

$2.8 - $5.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.8 - $27.7

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Public transport, one-way ticket

$0.8

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Taxi 1km (normal tariff)

$1.4 - $1.4

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Meal for 2 people, mid-range restaurant, three-course

$46.1 - $110.6

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Bottle of mid-range wine

$8.3 - $13.8

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McMeal at McDonalds

$7.4 - $10.1

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Coke/Pepsi 0.33L

$1.8 - $2.3

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Public transport, monthly pass

$27.7

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Gasoline (1 liter)

$0.7 - $0.9

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Mobile phone monthly plan

$39.6 - $73.8

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Fitness club, monthly fee

$27.7 - $64.5

Weather In Glen Allen

°C
°F

Precipitation In Glen Allen

mm
in

Air Quality

Moderate

PM2.511

PM1023

28

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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