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Image of DoubleTree by Hilton Hotel Houston - Greenway Plaza
Image of DoubleTree by Hilton Hotel Houston - Greenway Plaza
Image of DoubleTree by Hilton Hotel Houston - Greenway Plaza
Image of DoubleTree by Hilton Hotel Houston - Greenway Plaza
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1/5

Image of DoubleTree by Hilton Hotel Houston - Greenway Plaza
Image of DoubleTree by Hilton Hotel Houston - Greenway PlazaImage of DoubleTree by Hilton Hotel Houston - Greenway PlazaImage of DoubleTree by Hilton Hotel Houston - Greenway PlazaImage of DoubleTree by Hilton Hotel Houston - Greenway Plaza

Safety index

77 out of 100

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Safe area tag

Safe area

Business

Business

DoubleTree by Hilton Hotel Houston - Greenway Plaza

Rating icon

7.2

Fair (1,576 ratings)

Houston, United States - 

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Nearby Greenway Plaza

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210 m Richmond Avenue

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350 m Lakewood Church

Hotel Overview

The **DoubleTree by Hilton Hotel Houston - Greenway Plaza** is acclaimed for its prime location and quality service, drawing numerous positive reviews from guests. Situated in a convenient spot, it ensures easy access to local attractions and businesses, making it a popular choice for both leisure and professional stays.

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Hotel highlights

Location

Atmosphere

Business

  1. Prime Location: Perfectly situated for easy access to local attractions, shopping, and business districts.
  2. Quality Service: Staff are consistently praised for their attentiveness and professionalism.
  3. Comfortable Rooms: Guests appreciate the comfort and cleanliness of the accommodations.
  4. Amenities: The hotel offers a variety of amenities, including a fitness center and dining options, which guests find convenient.
  5. Value for Money: Many guests feel the hotel offers good value for the services and facilities provided.
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Area for improvement

Parking

Bathroom

Sleep

  1. Parking Challenges: Some guests have noted difficulties with parking, both in terms of availability and cost.
  2. Room Noise: A few reviews mention that noise can sometimes be an issue, affecting guests' sleep quality.
  3. Wi-Fi Connectivity: There are occasional complaints about the Wi-Fi service being slow or unreliable.
  4. Wait Times: During peak periods, guests have experienced long waits for check-in and customer service.
  5. Maintenance Issues: Some guests have reported minor maintenance issues in their rooms, such as problems with the air conditioning or plumbing.

Amenities

Extra beds/cribs

Toys/Games

Breakfast available

Breakfast available

Pool

Parking available

Parking available

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon7.2

RateScore

Total 1,576 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.3

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7.2

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booking

603 Reviews

7.3 / 10

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expedia

973 Reviews

7.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Cleanliness

Parking

Location

Bathroom

Sleep

Amenities

Business

Food

Bar

Breakfast

Atmosphere

Accessibility

Fitness

Kitchen

Family

Air Conditioning

Restaurant

Wi-Fi

Entertainment

Pool

Gym

Couples

Transit

Nature

Nightlife

Cleanliness was mentioned 282 times

41% Negative56% Positive

Reviews based on Cleanliness

User image
Timberlynn Platenburg6 months ago
2/5Google icon

My stay at the Hilton DoubleTree Greenway Plaza was a mixed bag, leaving me with a somewhat disappointing experience. While the location was decent, the initial confusion in finding the hotel was off-putting, but navigation became easier once I got my bearings. One highlight was the presence of a Starbucks in the lobby, which added a convenient touch. However, my enthusiasm dwindled as I explored the hotel further. The front desk staff, although friendly, seemed a bit unorganized, and this theme unfortunately extended to the overall condition of the property. The carpets throughout the hallway and in my room were in desperate need of a thorough cleaning, appearing visibly filthy. Stains were omnipresent on various surfaces, including walls, lamps, doors, and shades, giving the entire place a neglected feel. To my dismay, the tub in my room showed signs of rust, and the bedding had dried blood stains. Despite bringing this to the attention of the staff at noon, my request was ignored, and I had to track down a maid myself. Fortunately, she was courteous and promptly changed the bedding. The beige old room phone, lacking clear labeling, made contacting the front desk a guessing game. Additionally, the overall lighting in the room was subpar, contributing to a less-than-ideal atmosphere. It became evident that the hotel is overdue for a comprehensive renovation to address these maintenance and cleanliness issues. Regrettably, based on my experience, I won't be considering a rebooking at the Hilton DoubleTree Greenway Plaza until significant improvements are made. The male Valet worker( black guy, glasses, I wish I got his name) was really nice and prompt in getting my vehicle. He even located a luggage cart for me by searching all the floors to find one since the front desk staff didn't help. He gets 5 stars:) Room 1420. Stayed December 30th and 31st

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Janica Freeman8 months ago
1/5Google icon

I wish I would’ve looked at the reviews before booking. They are accurate!! The room was not clean and we asked for a different room. That was met with a rude front desk experience saying they were completely booked and there was no follow up the next 2 nights we stayed. The drinks were sub par and the bartenders looked too busy to even greet us when we sat down. The price for parking is ridiculous here as well! I was expecting more from the Double Tree. They seem to be going down hill. Hilton hotels are my preference and I wouldn’t stay at this location ever again!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 388

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Number of floors 20

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Year Built 2013

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

12

Download

226

Upload

65

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Greenway Plaza

Nearby

Richmond Avenue

210 m

Lakewood Church

350 m

Rice University

2.5 km

MD Anderson Cancer Center

3.5 km

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Getting around

Wheeler Station

2.5 km

Houston Station

8.5 km

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Airports Nearby

George Bush Intercontinental Airport (IAH)

18.5 km

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Restaurants

Whataburger

770 m

Greenway Coffee & Tea

350 m

Eunice

770 m

Starbucks

630 m

100 Percent Taquito

630 m

Street View

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Daytime safety

57 out of 100

Risky

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Nighttime safety

27 out of 100

Unsafe

Houston safety index

Safety

Crime

77

Overall Safety Index

Safe

An average rating of the six safety categories

77 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

51

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

80

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Property safety

Safe

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Likelihood of theft.

lowhigh

77

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

71

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

63

Overall Crime index

High

An average rating of the crime categories

63 out of 100

Property crime severity

High

70

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Mugging or robbery  61/100

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Car theft  58/100

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Car break-ins  70/100

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Home break-ins  59/100

Violent crime severity

High

69

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Physical attacks  57/100

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Racism or religion motivated attacks  43/100

Other crime severity

High

74

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Insult or harassment in public  55/100

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Corruption or bribery  51/100

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Drug problem  70/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $3

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Coffee

$2.7 - $8.2

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Beer 0.5L

$1.6 - $3.9

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Meal, inexpensive restaurant

$11 - $44

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Public transport, one-way ticket

$1.1 - $3.2

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Taxi 1km (normal tariff)

$1.7 - $3.1

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Meal for 2 people, mid-range restaurant, three-course

$53.1 - $206.1

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Bottle of mid-range wine

$7.3 - $27.5

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McMeal at McDonalds

$8.2 - $11.4

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Coke/Pepsi 0.33L

$1.8 - $4.6

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Public transport, monthly pass

$81.5 - $134.6

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Gasoline (1 liter)

$0.6 - $1.1

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Mobile phone monthly plan

$27.5 - $128.2

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Fitness club, monthly fee

$30.2 - $154.8

Weather In Houston

°C
°F

Precipitation In Houston

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1025

54

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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