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Image of JW Marriott Houston by the Galleria
Image of JW Marriott Houston by the Galleria
Image of JW Marriott Houston by the Galleria
Image of JW Marriott Houston by the Galleria
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1/5

Image of JW Marriott Houston by the Galleria
Image of JW Marriott Houston by the GalleriaImage of JW Marriott Houston by the GalleriaImage of JW Marriott Houston by the GalleriaImage of JW Marriott Houston by the Galleria

Safety index

80 out of 100

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Safe area tag

Safe area

Business

Family

Luxury

Shopping

JW Marriott Houston by the Galleria

Rating icon

8.8

Good (3,141 ratings)

Houston, United States - 

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Location icon

Nearby Westheimer Rd

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140 m The Galleria

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910 m Gerald D. Hines Waterwall Park

Hotel Overview

The JW Marriott Houston by the Galleria is a hotel that receives varied feedback from its guests. Located conveniently for shopping and leisure activities, it offers a range of amenities and services aimed at ensuring guests have a comfortable and enjoyable stay. Reviews highlight both positive aspects and areas for improvement.

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Hotel highlights

Property

Service

Location

  1. Location: Praised for its proximity to shopping and dining options, making it an excellent choice for those looking to explore the area.
  2. Customer Service: Staff are frequently commended for their friendliness and professionalism, contributing to a welcoming atmosphere.
  3. Room Quality: Many visitors appreciate the cleanliness and comfort of the rooms, noting them as well-maintained and restful.
  4. Amenities: The hotel's range of amenities, including a fitness center and pool, receive positive mentions for enhancing the stay experience.
  5. Food Quality: The on-site dining options are often highlighted for their quality, providing guests with enjoyable meal experiences.
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Area for improvement

Accessibility

Air Conditioning

  1. Cost: A common area of dissatisfaction involves the perceived high cost of staying here, with some guests feeling that it does not offer value for money.
  2. Parking: Parking is frequently critiqued for being expensive and inconvenient, impacting the overall guest experience.
  3. Noise Level: Some reviews mention issues with noise, either from adjacent rooms or the surrounding area, disturbing the peace of guests.
  4. Room Size: A number of guests have commented on the rooms being smaller than expected, which can affect comfort for those staying longer.
  5. Elevator Wait Times: Elevator wait times are sometimes mentioned as a negative, especially during busy periods, leading to frustration among guests.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Pool

Parking available

Parking available

Free WiFi

Laundry

Laundry

Restaurant

Bar

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Related hotel videos

Score icon8.8

RateScore

Total 3,141 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.4

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8.8

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4.4/5

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5.0/5

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booking

218 Reviews

8.4 / 10

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expedia

1,001 Reviews

8.8 / 10

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google

1,837 Reviews

4.4 / 5

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tripadvisor

85 Reviews

5.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,837+ People Are Talking

Property

Service

Location

Cleanliness

Parking

Business

Atmosphere

Amenities

Bar

Sleep

Food

Bathroom

Breakfast

Fitness

Gym

Accessibility

Pool

Wi-Fi

Restaurant

Entertainment

Kitchen

Air Conditioning

Family

Nightlife

Transit

Couples

Safety

Property was mentioned 441 times

8% Negative85% Positive

Reviews based on Property

User image
Ryan Johnson3 months ago
5/5Google icon

While I may have stayed at nicer JW properties , this hotel is incredibly well-maintained and staffed by professional, and competent employees that are quick to help in whatever capacity is needed. The front desk staff could not be more attentive to their guests' needs. I want to specifically call out Allen at the front desk, he really knows how to take care of his guests and is a credit to Marriott's penchant for finding excellent people to run their flagship brands. I would stay here again in a minute because of the extra personal service and professionalism of staff members like Allen. The rooms are incredibly clean and reflect the kind of meticulous attention to details you've come to expect from the JW. Obviously the mattresses are among the best in the hospitality industry.

User image
Michael Wu PhD7 months ago
5/5Google icon

This JW is conveniently located right by the galleria mall within walking distance to great restaurants and shopping. It does live up to the JW brand, but the entrance is not so presumptuous, even though it has a driveway leading to the main entrance. The room is spacious with modern and elegant furniture. I also found out that they've just renovated this hotel a year ago, so everything is still very new. But I felt they could have utilize the space more effectively with better design. They do have very good room service that replaces all the used amenities daily. The lounge is excellent like most of the JW around the world, and serves breakfast 6-11am. There's usually one hot item that gets rotated, but the rest stays the same for the 2 days I ate there. Although I rarely stay at the same hotel twice, especially when there are so many Marriott properties around, I wouldn't mind staying here, should I come back to Houston again.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 516

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Number of floors 23

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

15

Download

160

Upload

37

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Westheimer Rd

Nearby

The Galleria

140 m

Gerald D. Hines Waterwall Park

910 m

Richmond Avenue

1.05 km

River Oaks District

1.05 km

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Getting around

Wheeler Station

4 km

Houston Station

9.5 km

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Airports Nearby

Houston William Hobby Airport (HOU)

14 km

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Restaurants

Daily Grill

490 m

Grand Lux Cafe

350 m

Del Frisco's Double Eagle Steak House

350 m

The Galleria Food Court

350 m

Joey Uptown

420 m

Street View

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Daytime safety

57 out of 100

Risky

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Nighttime safety

27 out of 100

Unsafe

Houston safety index

Safety

Crime

80

Overall Safety Index

Safe

An average rating of the six safety categories

80 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

53

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

85

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

89

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

71

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

63

Overall Crime index

High

An average rating of the crime categories

63 out of 100

Property crime severity

High

70

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Mugging or robbery  61/100

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Car theft  58/100

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Car break-ins  70/100

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Home break-ins  59/100

Violent crime severity

High

69

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Physical attacks  57/100

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Racism or religion motivated attacks  43/100

Other crime severity

High

74

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Insult or harassment in public  55/100

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Corruption or bribery  51/100

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Drug problem  70/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $3

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Coffee

$2.7 - $8.2

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Beer 0.5L

$1.6 - $3.9

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Meal, inexpensive restaurant

$11 - $44

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Public transport, one-way ticket

$1.1 - $3.2

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Taxi 1km (normal tariff)

$1.7 - $3.1

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Meal for 2 people, mid-range restaurant, three-course

$53.1 - $206.1

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Bottle of mid-range wine

$7.3 - $27.5

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McMeal at McDonalds

$8.2 - $11.4

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Coke/Pepsi 0.33L

$1.8 - $4.6

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Public transport, monthly pass

$81.5 - $134.6

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Gasoline (1 liter)

$0.6 - $1.1

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Mobile phone monthly plan

$27.5 - $128.2

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Fitness club, monthly fee

$30.2 - $154.8

Weather In Houston

°C
°F

Precipitation In Houston

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1025

54

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets

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