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Image of JW Marriott Houston Downtown
Image of JW Marriott Houston Downtown
Image of JW Marriott Houston Downtown
Image of JW Marriott Houston Downtown
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1/5

Image of JW Marriott Houston Downtown
Image of JW Marriott Houston DowntownImage of JW Marriott Houston DowntownImage of JW Marriott Houston DowntownImage of JW Marriott Houston Downtown

Safety index

77 out of 100

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Safe area tag

Safe area

Business

Business

Luxury

Luxury

Pet-friendly

Spa

Spa

Shopping

Shopping

JW Marriott Houston Downtown

Rating icon

8.8

Good (1,441 ratings)

Houston, United States - 

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Location icon

560 m Discovery Green

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770 m Minute Maid Park

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840 m Downtown Aquarium

Hotel Overview

JW Marriott Houston Downtown is a well-regarded hotel known for its luxurious offerings and attentive service. Based on user reviews, the hotel has been praised for various aspects of its amenities, location, and overall guest experience. Below are the top good and bad things highlighted by guests.

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Hotel highlights

Location

Cleanliness

Bar

  1. Exceptional Service: Staff members are frequently commended for their professionalism, friendliness, and willingness to go the extra mile.
  2. Luxurious Rooms: The rooms are often described as spacious, stylish, and well-appointed with modern amenities.
  3. Central Location: Its prime location in downtown Houston provides convenient access to a variety of attractions, dining options, and business centers.
  4. Quality Dining Options: The hotel offers high-quality dining experiences with a variety of choices to satisfy different palates.
  5. Cleanliness: High standards of cleanliness are consistently noted, making for a comfortable and pleasant stay.
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Area for improvement

  1. Parking Challenges: Guests have noted some difficulties with parking, including the availability and cost of onsite parking.
  2. Wi-Fi Connectivity Issues: Some guests have experienced problems with Wi-Fi connectivity in their rooms.
  3. Price Point: The cost of staying at the hotel, including room rates and additional amenities, can be high, which some guests find prohibitive.
  4. Noise Levels: Due to its central location, noise from the surrounding area can sometimes be an issue for guests, particularly in rooms facing the street.
  5. Busy Periods: During peak times, the hotel can become quite busy, leading to longer wait times for services such as check-in and dining.

Amenities

Extra beds/cribs

Spa

Spa

Parking available

Parking available

Pet friendly

Pet friendly

Restaurant

Bar

Room service

Room service

Laundry

Laundry

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Related hotel videos

Score icon8.8

RateScore

Total 1,441 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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9.0

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booking

458 Reviews

8.5 / 10

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expedia

983 Reviews

9.0 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Cleanliness

Bar

Parking

Food

Atmosphere

Bathroom

Sleep

Breakfast

Amenities

Business

Fitness

Wellness

Couples

Accessibility

Restaurant

Spa

Family

Gym

Transit

Kitchen

Nightlife

Entertainment

Pool

Air Conditioning

Hot Tub

Wi-Fi

Nature

Location was mentioned 187 times

8% Negative86% Positive

Reviews based on Location

User image
Krystal Blackwell5 months ago
2/5Google icon

We used the bonvoy app to set our stay info. We were planning to arrive at 2 pm and put this info in the app. When we arrived at 240, we were told our room wasn’t ready and we could sit in the lobby and wait until 3, which is check in time. After waiting 20 minutes we were told a room on the 3rd floor was ready for us and I requested a high floor. The room on the 3rd floor was noisy due to the train. For room service were told to scan the QR code next to the tv. We did and it took us to a service they didn’t use anymore. We were told we could call the dining room to place our order. The order ended up costing double what was listed on their website and they forgot our 10 dollar juice and we had to call back down for it. The room was nice but tiny for what we paid. We paid for a corner king suit and the living area was literally 6 ft by 8 ft, maybe. For over 500 dollars we could have stayed some place much better and easier to get to. First property I have not been impressed with, especially the service.

User image
Ted Madden8 months ago
5/5Google icon

Manuel at the front desk was the nicest front desk worker I have ever had the please of doing business with. He was knowledgeable about the area and answered all of our questions. He even helped me with the process of receiving an emergency package I had to have sent to the hotel. The valet parking was incredible, as me and my partner were in a huge rush to make a baseball game when we checked in. They went out of there way to park the car and then retrieve it for us so we could get our bags at a later time.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Nov, 2023Now

General Info

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Total number of rooms 328

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Number of floors 23

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

11

Download

121

Upload

55

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Discovery Green

560 m

Minute Maid Park

770 m

Downtown Aquarium

840 m

Toyota Center

1.05 km

George R. Brown Convention Center

1.05 km

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Getting around

Central Station Main

Nearby

Houston Station

1.26 km

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Airports Nearby

Houston William Hobby Airport (HOU)

11 km

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Restaurants

Flying Saucer Draught Emporium

140 m

Finn Hall

Nearby

Luchi & Joey's

500 m

Mango Tree Thai Bistro

Nearby

Star Chef Dumpling House

500 m

Street View

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Daytime safety

57 out of 100

Risky

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Nighttime safety

27 out of 100

Unsafe

Houston safety index

Safety

Crime

77

Overall Safety Index

Safe

An average rating of the six safety categories

77 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

56

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

73

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Property safety

Safe

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Likelihood of theft.

lowhigh

77

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

80

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

77

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

63

Overall Crime index

High

An average rating of the crime categories

63 out of 100

Property crime severity

High

70

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Mugging or robbery  61/100

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Car theft  58/100

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Car break-ins  70/100

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Home break-ins  59/100

Violent crime severity

High

69

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Physical attacks  57/100

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Racism or religion motivated attacks  43/100

Other crime severity

High

74

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Insult or harassment in public  55/100

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Corruption or bribery  51/100

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Drug problem  70/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $3

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Coffee

$2.8 - $8.3

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Beer 0.5L

$1.6 - $3.9

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Meal, inexpensive restaurant

$11 - $44.2

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Public transport, one-way ticket

$1.1 - $3.2

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Taxi 1km (normal tariff)

$1.7 - $3.1

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Meal for 2 people, mid-range restaurant, three-course

$53.4 - $207

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Bottle of mid-range wine

$7.4 - $27.6

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McMeal at McDonalds

$8.3 - $11.5

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Coke/Pepsi 0.33L

$1.8 - $4.6

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Public transport, monthly pass

$81.9 - $135.2

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Gasoline (1 liter)

$0.6 - $1.1

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Mobile phone monthly plan

$32.2 - $124.2

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Fitness club, monthly fee

$30.3 - $155.5

Weather In Houston

°C
°F

Precipitation In Houston

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1025

54

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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