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Image of The Westin Houston Downtown
Image of The Westin Houston Downtown
Image of The Westin Houston Downtown
Image of The Westin Houston Downtown
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1/5

Image of The Westin Houston Downtown
Image of The Westin Houston DowntownImage of The Westin Houston DowntownImage of The Westin Houston DowntownImage of The Westin Houston Downtown

Safety index

77 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

Shopping

The Westin Houston Downtown

Rating icon

9.0

Excellent (3,413 ratings)

Houston, United States - 

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Nearby Minute Maid Park

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350 m Discovery Green

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630 m George R. Brown Convention Center

Hotel Overview

The Westin Houston Downtown is a highly regarded hotel, known for its comfortable accommodations and attentive service. Based on user reviews, it stands out for its prime location, quality of rooms, and the overall guest experience it provides. Guests frequently commend the hotel for its commitment to comfort and service, making it a popular choice among travelers looking for a luxurious stay in Houston.

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Hotel highlights

Property

Service

Location

  1. Prime Location: Situated in the heart of Houston, offering easy access to local attractions and business centers.
  2. Exceptional Service: Staff are noted for their politeness, professionalism, and readiness to assist with guest needs.
  3. Quality of Rooms: Guests appreciate the clean, spacious, and well-appointed rooms.
  4. Amenities: Offers a range of high-quality amenities, including a fitness center and on-site dining options.
  5. Comfort: Especially noted for the comfort of the beds and the overall relaxing atmosphere of the hotel.
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Area for improvement

  1. Parking Convenience: Some guests find the parking to be inconvenient and expensive.
  2. Extra Charges: Unexpected extra charges, such as for internet use or additional services, can be a downside for some guests.
  3. Room Service Timing: Delays in room service have been reported, causing inconvenience.
  4. Noise Levels: Depending on the location of the room, some guests have experienced excessive noise.
  5. Booking Issues: A few guests have reported problems with booking errors and reservation management.

Amenities

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Parking available

Parking available

Free WiFi

Laundry

Laundry

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon9.0

RateScore

Total 3,413 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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8.9

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9.2

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4.4/5

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4.5/5

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agoda

10 Reviews

8.9 / 10

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booking

330 Reviews

8.9 / 10

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expedia

1,081 Reviews

9.2 / 10

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google

927 Reviews

4.4 / 5

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tripadvisor

1,065 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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927+ People Are Talking

Service

Property

Location

Cleanliness

Bar

Food

Sleep

Parking

Breakfast

Amenities

Atmosphere

Bathroom

Business

Restaurant

Fitness

Wi-Fi

Nightlife

Accessibility

Couples

Entertainment

Kitchen

Gym

Safety

Air Conditioning

Service was mentioned 262 times

18% Negative77% Positive

Reviews based on Service

User image
Angie Jula1 month ago
5/5Google icon

My first time here at the Westin Downtown Houston. I can say this is honestly the best hospitality and level of service I have ever seen at any hotel. I travel for work often and have stayed at a lot of properties around the country. Nothing compares to the level of service their staff provided every night and day of our stay. From the front desk making sure we were happy with our room, to the restaurant staff making us fresh eggs when we showed up late to breakfast. The kitchen even stayed open late night for room service after it was supposedly closed for the late night serving. They aim to please and it was noticeable by us and the group we travelled with. I was even working in the lobby, waiting for a later flight out and the bar staff checked on me several times throughout the day to see if I was comfortable and needed anything. Top notch service staff. Location is ideal. Rooms are nice and updates are being made. The ceiling fan in the room was one of my favorite extras that you don’t normally see.

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Shane Wilhelm2 months ago
5/5Google icon

I had a 1-night business trip in downtown Houston and this was a last-minute booking. Upon arrival, I was greeted twice before I even stepped foot into the lobby by the Valet and Door Man. The check-in process was smooth and quick, allowing me to get to my room and relax for a few minutes before attending a dinner that evening. The room was a spacious Junior King Suite, complete with a tub and a separate shower in the large bathroom. I was especially excited to see a ceiling fan in the room, cause if you're from Texas you know that those are often necessary! Although I didn't utilize the service, I even noticed that you could rent a large, dual-display workstation in case you needed to get some work done in your room. That would have been a very cool option had my stay been several days! After my evening event, which I didn't even have a chance to eat at, I was starving and came back to the hotel. Cameron and Kat in the lobby bar made me feel most welcome and crafted a delicious old-fashioned while I decided what I would order. I was impressed with their selection of Texas whiskeys and not just the typical bottles like Jack, Jim, and Johnny, though I'm sure they had those too. The chicken quesadillas hit the spot for something quick and easy. The next morning on my way out the door, my hands were full and before I even made it to the door, the GM, Brian, was there to grab a bag and open the door. It's clear to me that commitment to outstanding customer service is shared by the entire team at this hotel. Overall the entire experience was fantastic from check-in to departure. I'd highly recommend if you are looking for a convenient location in Downtown Houston, especially if you're ever attending an Astros game or want something walkable to the light-rail system or GRB Convention Center.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 200

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Number of floors 12

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

267

Upload

141

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Minute Maid Park

Nearby

Discovery Green

350 m

George R. Brown Convention Center

630 m

House of Blues Houston

770 m

Toyota Center

980 m

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Getting around

Convention District Station

280 m

Houston Station

4 km

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Airports Nearby

Houston William Hobby Airport (HOU)

9.5 km

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Restaurants

Biggio's

350 m

Z On 23

560 m

Xochi

350 m

Starbucks

700 m

Osso & Kristalla

Nearby

Street View

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Daytime safety

57 out of 100

Risky

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Nighttime safety

27 out of 100

Unsafe

Houston safety index

Safety

Crime

77

Overall Safety Index

Safe

An average rating of the six safety categories

77 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

56

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

73

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Property safety

Safe

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Likelihood of theft.

lowhigh

77

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

80

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

77

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

63

Overall Crime index

High

An average rating of the crime categories

63 out of 100

Property crime severity

High

70

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Mugging or robbery  61/100

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Car theft  58/100

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Car break-ins  70/100

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Home break-ins  59/100

Violent crime severity

High

69

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Physical attacks  57/100

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Racism or religion motivated attacks  43/100

Other crime severity

High

74

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Insult or harassment in public  55/100

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Corruption or bribery  51/100

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Drug problem  70/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $3

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Coffee

$2.8 - $8.3

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Beer 0.5L

$1.6 - $3.9

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Meal, inexpensive restaurant

$11 - $44.2

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Public transport, one-way ticket

$1.1 - $3.2

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Taxi 1km (normal tariff)

$1.7 - $3.1

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Meal for 2 people, mid-range restaurant, three-course

$53.4 - $207

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Bottle of mid-range wine

$7.4 - $27.6

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McMeal at McDonalds

$8.3 - $11.5

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Coke/Pepsi 0.33L

$1.8 - $4.6

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Public transport, monthly pass

$81.9 - $135.2

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Gasoline (1 liter)

$0.6 - $1.1

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Mobile phone monthly plan

$32.2 - $124.2

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Fitness club, monthly fee

$30.3 - $155.5

Weather In Houston

°C
°F

Precipitation In Houston

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1025

54

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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