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Image of The Westin Oaks Houston at the Galleria
Image of The Westin Oaks Houston at the Galleria
Image of The Westin Oaks Houston at the Galleria
Image of The Westin Oaks Houston at the Galleria
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1/5

Image of The Westin Oaks Houston at the Galleria
Image of The Westin Oaks Houston at the GalleriaImage of The Westin Oaks Houston at the GalleriaImage of The Westin Oaks Houston at the GalleriaImage of The Westin Oaks Houston at the Galleria

Safety index

80 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

City

The Westin Oaks Houston at the Galleria

Rating icon

8.3

Good (3,864 ratings)

Houston, United States - 

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Location icon

Nearby Westheimer Rd

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Nearby The Galleria

Location icon

280 m Gerald D. Hines Waterwall Park

Hotel Overview

The Westin Oaks Houston at the Galleria is a hotel known for offering a comfortable and convenient stay to its guests. Situated in a prime location, it has garnered various feedback from patrons, highlighting both its strengths and areas for improvement.

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Hotel highlights

Property

Service

Location

  1. Prime Location: Guests appreciate the hotel's convenient location, which offers easy access to shopping and dining options.
  2. Spacious Rooms: Many reviewers have noted the rooms are generously sized, providing ample space for relaxation.
  3. Comfortable Beds: The comfort of the beds is frequently mentioned, with guests enjoying a restful night's sleep.
  4. Friendly Staff: The staff's helpful and friendly demeanor has made a positive impression on visitors.
  5. Cleanliness: The overall cleanliness of both the rooms and common areas is consistently praised.
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Area for improvement

Wi-Fi

Kitchen

Family

  1. Outdated Decor: Some guests feel that the rooms and common areas could benefit from modernization, citing outdated decor.
  2. Parking Issues: Problems with parking availability and convenience have been a point of frustration for many visitors.
  3. Noise Levels: Despite its many amenities, some guests have noted that noise can be an issue, affecting their stay.
  4. Expensive Extras: Additional fees for amenities and services are perceived as expensive by some guests.
  5. Slow Elevators: The efficiency of elevator service has been a concern, with guests reporting long wait times.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Pool

Pet friendly

Pet friendly

Parking included

Parking included

Parking available

Parking available

Free WiFi

Air conditioning

Air conditioning

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Related hotel videos

Score icon8.3

RateScore

Total 3,864 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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8.5

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8.6

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4.4/5

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3.5/5

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agoda

30 Reviews

8.5 / 10

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booking

490 Reviews

8.5 / 10

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expedia

1,137 Reviews

8.6 / 10

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google

1,242 Reviews

4.4 / 5

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tripadvisor

965 Reviews

3.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,242+ People Are Talking

Property

Service

Location

Cleanliness

Parking

Sleep

Amenities

Bathroom

Atmosphere

Business

Food

Accessibility

Bar

Fitness

Wi-Fi

Kitchen

Safety

Pool

Breakfast

Family

Gym

Couples

Nightlife

Air Conditioning

Entertainment

Nature

Transit

Property was mentioned 276 times

13% Negative80% Positive

Reviews based on Property

User image
Chad Bordes6 months ago
5/5Google icon

Fantastic hotel. Entrance to the hotel is a little challenging. Maria Cadengo was our CSM. She was top notch and no detail was left out! The property is right next to the mall and that was nice for dining options.

User image
Derricka Garrett1 year ago
2/5Google icon

First of all I would like to say that the hotel itself is beautiful. I slept like a baby. The bartender (I can’t recall his name) was AMAZING. Also, even though the galleria was extremely busy over the weekend, I felt very safe and secure. However, dealing with Kimberly Tzoc, the assistant “manager” really brought this trip down for me. I’ve never dealt with someone as rude and arrogant as Kimberly. After booking using my siblings employee discount friends & family rate, the rate was different at check in. Apparently I brought the wrong form which couldn’t be changed. Ok, no problem. The issue was Kimberly’s tone. After I questioned her about the price increase, she became extremely rude. Even going as far as telling me that if I didn’t like the price, I could “go somewhere else”. I’m a grown & degreed woman. I don’t need ANYONE telling me where I can and cannot go. The issue was not the price at this point, it was her nasty attitude. I was on the phone with my sibling at the time trying to get an understanding of the situation and even they questioned Kimberly’s attitude. When I asked to speak to a manager, she said that she was the manager. As if she had no superior. Then asked if I wanted her business card because she had “no reason to lie” about being the manager when no one questioned whether she was or wasn’t, I even told her I wasn’t frustrated with her, just the situation. Thinking that would ease the obvious tension. Nope, the arrogance continued. At the end of this dreadful interaction she asked if I had been given keys to the room already, which I had. She stated that she needed them back. I told her they were upstairs in the room with my guest. She proceeds to tell me she’s disabling them anyway. For what reason, I have no clue. I’m not sure if she was just having a bad day but the attitude was extremely unnecessary. I frequently visit Marriott properties but this stay has left a bad taste in my mouth. All other staff that I encountered were extremely kind and went above and beyond to meet any of my request.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 406

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Number of floors 21

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

16

Download

194

Upload

50

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Westheimer Rd

Nearby

The Galleria

Nearby

Gerald D. Hines Waterwall Park

280 m

River Oaks District

700 m

Richmond Avenue

700 m

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Getting around

Wheeler Station

3.5 km

Houston Station

9 km

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Airports Nearby

Houston William Hobby Airport (HOU)

15 km

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Restaurants

Starbucks

210 m

The Cheesecake Factory

140 m

Grand Lux Cafe

350 m

Del Frisco's Double Eagle Steak House

210 m

La Madeleine French Bakery & Café

140 m

Street View

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Daytime safety

57 out of 100

Risky

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Nighttime safety

27 out of 100

Unsafe

Houston safety index

Safety

Crime

80

Overall Safety Index

Safe

An average rating of the six safety categories

80 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

53

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

85

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

89

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

71

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

63

Overall Crime index

High

An average rating of the crime categories

63 out of 100

Property crime severity

High

70

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Mugging or robbery  61/100

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Car theft  58/100

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Car break-ins  70/100

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Home break-ins  59/100

Violent crime severity

High

69

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Physical attacks  57/100

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Racism or religion motivated attacks  43/100

Other crime severity

High

74

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Insult or harassment in public  55/100

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Corruption or bribery  51/100

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Drug problem  70/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $3

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Coffee

$2.7 - $8.2

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Beer 0.5L

$1.6 - $3.9

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Meal, inexpensive restaurant

$11 - $44

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Public transport, one-way ticket

$1.1 - $3.2

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Taxi 1km (normal tariff)

$1.7 - $3.1

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Meal for 2 people, mid-range restaurant, three-course

$53.1 - $206.1

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Bottle of mid-range wine

$7.3 - $27.5

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McMeal at McDonalds

$8.2 - $11.4

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Coke/Pepsi 0.33L

$1.8 - $4.6

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Public transport, monthly pass

$81.5 - $134.6

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Gasoline (1 liter)

$0.6 - $1.1

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Mobile phone monthly plan

$27.5 - $128.2

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Fitness club, monthly fee

$30.2 - $154.8

Weather In Houston

°C
°F

Precipitation In Houston

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1025

54

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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