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Image of Hilton Garden Inn Jacksonville Downtown Southbank
Image of Hilton Garden Inn Jacksonville Downtown Southbank
Image of Hilton Garden Inn Jacksonville Downtown Southbank
Image of Hilton Garden Inn Jacksonville Downtown Southbank
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1/5

Image of Hilton Garden Inn Jacksonville Downtown Southbank
Image of Hilton Garden Inn Jacksonville Downtown SouthbankImage of Hilton Garden Inn Jacksonville Downtown SouthbankImage of Hilton Garden Inn Jacksonville Downtown SouthbankImage of Hilton Garden Inn Jacksonville Downtown Southbank

Safety index

82 out of 100

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Safe area tag

Safe area

Family

Pet-friendly

Adventure sport

Hilton Garden Inn Jacksonville Downtown Southbank

Rating icon

8.2

Good (1,631 ratings)

Jacksonville, United States - 

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1.5 km Florida Theatre

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2.5 km VyStar Veterans Memorial Arena

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3 km TIAA Bank Field

Hotel Overview

Based on user reviews, the Hilton Garden Inn Jacksonville Downtown Southbank is generally well-regarded for its convenient location and attentive staff. It offers a comfortable and welcoming environment for both leisure and business travelers. Here are the top good and bad aspects according to the guests.

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Hotel highlights

Cleanliness

Location

Breakfast

  1. Location: Positioned in a prime area, allowing easy access to downtown attractions and business centers.
  2. Staff: Repeatedly praised for being friendly, professional, and responsive to guest needs.
  3. Cleanliness: Rooms and common areas are well-maintained and clean, contributing to a comfortable stay.
  4. Amenities: The hotel offers a variety of amenities, including a fitness center, which is appreciated by guests.
  5. Room Comfort: Guestrooms are frequently described as spacious and comfortable, offering a good night’s sleep.
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Area for improvement

Bathroom

Accessibility

  1. Parking: The parking situation can be problematic, with some guests finding it inconvenient and costly.
  2. Noise Levels: Some guests have reported issues with noise, both from within the hotel and from surrounding areas, which can affect the quality of sleep.
  3. Cost: Several guests feel that the price point is a bit high for the value received, mentioning both room rates and additional charges as concerns.
  4. Internet Connectivity: Wi-Fi strength and reliability have been a point of contention, with guests expecting better performance.
  5. Aged Facilities: Although generally well-maintained, some areas of the hotel are perceived as needing an update to match modern standards.

Amenities

Microwave

Extra beds/cribs

Pool

Pet friendly

Parking available

Parking available

Free WiFi

Housekeeping

Room service

Room service

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Related hotel videos

Score icon8.2

RateScore

Total 1,631 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.9

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8.4

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booking

657 Reviews

7.9 / 10

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expedia

974 Reviews

8.4 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

20+ People Are Talking

Cleanliness

Breakfast

Parking

Location

Sleep

Bathroom

Fitness

Bar

Amenities

Food

Restaurant

Atmosphere

Pool

Accessibility

Family

Kitchen

Business

Hot Tub

Gym

Air Conditioning

Transit

Wi-Fi

Nightlife

Entertainment

Nature

Pets

Cleanliness was mentioned 211 times

21% Negative75% Positive

Reviews based on Cleanliness

User image
shay hoffman4 months ago
5/5Google icon

This hotel is very nice. The rooms are clean and comfortable, the pool and hot tub are beautiful.. and the staff is super friendly and accommodating. My husband and I stayed for one night on Dec. 8 and we had a great experience all around.

User image
Adesina Mutiu6 months ago
5/5Google icon

I am a Hilton Honors member because I trust my experience will be excellent, and this stay was no different. From the moment I walked in the hotel until the moment I left I felt comfortable, safe and appreciated. The staff was attentive, and the room was perfect. The overall appearance of the hotel was clean and pleasant. I would highly recommend this hotel to anyone.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 123

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Number of floors 8

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Number of buildings/towers 1

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Year Built 2009

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

21

Download

56

Upload

49

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Florida Theatre

1.5 km

VyStar Veterans Memorial Arena

2.5 km

TIAA Bank Field

3 km

Daily's Place

3 km

Prime F. Osborn III Convention Center

3 km

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Getting around

Kings Avenue Station

350 m

Jacksonville Station

7.5 km

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Airports Nearby

Jacksonville International Airport (JAX)

11 km

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Restaurants

La Nopalera San Marco

280 m

The Bearded Pig

140 m

Southern Grounds

770 m

Locals

140 m

The Southern Grill

840 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

28 out of 100

Unsafe

Jacksonville safety index

Safety

Crime

82

Overall Safety Index

Very Safe

An average rating of the six safety categories

82 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

73

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

93

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Property safety

Risky

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Likelihood of theft.

lowhigh

47

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

89

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

90

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

56

Overall Crime index

Moderate

An average rating of the crime categories

56 out of 100

Property crime severity

Moderate

60

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Mugging or robbery  49/100

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Car theft  45/100

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Car break-ins  56/100

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Home break-ins  53/100

Violent crime severity

Moderate

60

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Physical attacks  47/100

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Racism or religion motivated attacks  33/100

Other crime severity

High

70

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Insult or harassment in public  44/100

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Corruption or bribery  48/100

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Drug problem  70/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.6 - $2.8

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Coffee

$2.3 - $6.5

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Beer 0.5L

$1.6 - $2.4

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Meal, inexpensive restaurant

$11.1 - $32.3

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Public transport, one-way ticket

$1.8 - $2.8

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Taxi 1km (normal tariff)

$1.7 - $4.6

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Meal for 2 people, mid-range restaurant, three-course

$46.1 - $115.2

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Bottle of mid-range wine

$9.2 - $15.7

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McMeal at McDonalds

$8.3 - $11.1

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Coke/Pepsi 0.33L

$1.8 - $3.7

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Public transport, monthly pass

$32.3 - $55.3

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Gasoline (1 liter)

$0.7 - $0.9

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Mobile phone monthly plan

$23 - $96.2

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Fitness club, monthly fee

$11.1 - $32.3

Weather In Jacksonville

°C
°F

Precipitation In Jacksonville

mm
in

Air Quality

Good

PM2.57

PM1015

22

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Air quality is acceptable and pollution poses no health risk. Enjoy outdoor activities as normal.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

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Check out until 11:00

Children welcome

Pets welcome

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