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Image of citizenM Los Angeles Downtown
Image of citizenM Los Angeles Downtown
Image of citizenM Los Angeles Downtown
Image of citizenM Los Angeles Downtown
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1/5

Image of citizenM Los Angeles Downtown
Image of citizenM Los Angeles DowntownImage of citizenM Los Angeles DowntownImage of citizenM Los Angeles DowntownImage of citizenM Los Angeles Downtown

Safety index

82 out of 100

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Safe area tag

Safe area

Business

citizenM Los Angeles Downtown

Rating icon

8.8

Good (4,147 ratings)

Los Angeles, United States - 

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Location icon

770 m Walt Disney Concert Hall

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1 km L.A. Live

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1 km Crypto.com Arena

Hotel Overview

CitizenM Los Angeles Downtown is a widely reviewed hotel attracting both tourists and business travelers. It's praised for its modern amenities, stylish design, and convenient location. However, despite its popularity, some guests have pointed out areas for improvement.

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Hotel highlights

Property

Service

Atmosphere

  1. Stylish Design: Guests love the contemporary and artistic decor throughout the hotel.
  2. Convenient Location: Situated in the heart of downtown, it's easy to access major attractions and business venues.
  3. Comfortable Rooms: The rooms are well-equipped and designed for comfort, providing a relaxing stay.
  4. Technology Integration: Modern technology is used to enhance guest experience, including self-check-in and room controls via an app.
  5. Friendly Staff: The hotel staff receive high praise for their welcoming and helpful approach.
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Area for improvement

  1. Pricey: Some guests feel that the hotel's rates are high compared to other options in the area.
  2. Noisy Nights: Due to its downtown location, noise from the street can sometimes be an issue in the rooms.
  3. Limited Room Space: A few guests have mentioned that the rooms, while stylish, are on the smaller side.
  4. Parking Challenges: Parking can be difficult and expensive, which is a common complaint among visitors.
  5. Limited On-site Dining: Although there are many restaurants nearby, some guests wish for more on-site dining options.

Amenities

Breakfast available

Breakfast available

Free WiFi

Restaurant

Bar

Air conditioning

Air conditioning

Gym

Gym

Business services

Business services

24/7 front desk

24/7 front desk

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Related hotel videos

Score icon8.8

RateScore

Total 4,147 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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8.8

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8.6

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4.4/5

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4.5/5

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agoda

234 Reviews

8.9 / 10

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booking

3,115 Reviews

8.8 / 10

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expedia

83 Reviews

8.6 / 10

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google

424 Reviews

4.4 / 5

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tripadvisor

291 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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424+ People Are Talking

Property

Service

Location

Atmosphere

Cleanliness

Sleep

Bar

Amenities

Bathroom

Food

Safety

Breakfast

Parking

Entertainment

Fitness

Restaurant

Gym

Transit

Air Conditioning

Business

Accessibility

Couples

Kitchen

Nightlife

Property was mentioned 220 times

9% Negative81% Positive

Reviews based on Property

User image
Tim H2 months ago

I stay at Citizen M properties all over the world and this has been the best so far. The gym (with Pelotons and Mirror) was probably the best part since M properties in Europe don't have gyms. The shower door is a huge upgrade and I also loved the fridge drawer. Super clean and new property. Perfect hotel for solo traveling. Loved staying here. ||||I wish the Canteen had water bottles like other properties do. I also wish there was a parking discount next door because $38 a day is a bit steep. But, it is LA after all. ||||I would stay here again without question.

User image
Adam Lewis3 months ago
4/5Google icon

Second stay at a citizenM, after staying in SF at the start of my trip, the rooms are identical, personally for two with luggage I felt a bit too small, but for a couple of nights I could live with it, but for a place claiming to be a 4 star hotel it's a bit of stretch, they don't even provide a kettle. My room had a view, but you could see straight it the other rooms as the building was an L shape, would have been nice to have a second chair since the bed is so high and the bench not ideal, as front sleeper would have preferred a softer pillow, don't know if this was an option, certainly wasn't mentioned. Downstairs and hallways were well decorated. Tech all worked on the iPad, although pink lighting in bathroom may cause you concern! You'll see! On arrival we parked at a meter, $1.50 p/hour, but you can't keep the space as they have street cleaning 2-5am, there are also times you cannot park there in the day, suggested parking was nearly $40 a night, I found a gem 5 minutes down the street and highly recommend the LA Times parking garage on spring street, it was secure, staffed and $10 per 24 hours, I have no idea why the hotel don't mention this, there is no in/out privilege, but I didn't see any garage offering this. Can't fault the location. Grand Central Market is just around the corner and has so many eateries for any time of the day. There is also much to visit within walking distance. Some of the staff could be a bit more welcoming. Check-in slightly annoying, scanning my driving licence did not work, with no information on why being given, apparently it wasn't accepted as it was international, maybe the screens could make it clearer what you want.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 315

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Number of floors 9

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Number of buildings/towers 1

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Year Built 2021

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

9

Download

208

Upload

87

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Walt Disney Concert Hall

770 m

L.A. Live

1 km

Crypto.com Arena

1 km

Microsoft Theater

1.5 km

Los Angeles Convention Center

1.5 km

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Getting around

Pershing Square Station

420 m

Los Angeles Union Station

1.26 km

Hawthorne, CA (HHR-Hawthorne Municipal)

11 km

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Restaurants

Precinct

140 m

Blue Bottle Coffee

210 m

KazuNori

210 m

Tilt Coffee Bar

420 m

Golden Road Brewing

210 m

Street View

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Daytime safety

66 out of 100

Safe

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Nighttime safety

43 out of 100

Risky

Los Angeles safety index

Safety

Crime

82

Overall Safety Index

Very Safe

An average rating of the six safety categories

82 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

59

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

75

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

91

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

69

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

53

Overall Crime index

Moderate

An average rating of the crime categories

53 out of 100

Property crime severity

High

61

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Mugging or robbery  47/100

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Car theft  47/100

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Car break-ins  56/100

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Home break-ins  47/100

Violent crime severity

Moderate

55

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Physical attacks  48/100

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Racism or religion motivated attacks  35/100

Other crime severity

Moderate

60

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Insult or harassment in public  49/100

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Corruption or bribery  53/100

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Drug problem  65/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $3.6

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Coffee

$3.2 - $8.2

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Beer 0.5L

$1.6 - $3.9

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Meal, inexpensive restaurant

$13.6 - $45.3

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Public transport, one-way ticket

$1.6 - $2.7

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Taxi 1km (normal tariff)

$2.8 - $3.1

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Meal for 2 people, mid-range restaurant, three-course

$68 - $226.6

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Bottle of mid-range wine

$7.3 - $22.7

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McMeal at McDonalds

$9.1 - $13.6

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Coke/Pepsi 0.33L

$1.8 - $5

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Public transport, monthly pass

$65.3 - $131.4

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Gasoline (1 liter)

$1.1 - $1.5

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Mobile phone monthly plan

$39 - $126

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Fitness club, monthly fee

$26.3 - $181.3

Weather In Los Angeles

°C
°F

Precipitation In Los Angeles

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1025

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Very Heavy

Extremely crowded roads. Consider alternate routes or transportation.

House Rules

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Check in after 14:00

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Check out until 11:00

Children welcome

No pets, service animals welcome

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