RatePunk Logo
Image of The Palms Hotel & Spa
Image of The Palms Hotel & Spa
Image of The Palms Hotel & Spa
Image of The Palms Hotel & Spa
icon

1/5

Image of The Palms Hotel & Spa
Image of The Palms Hotel & SpaImage of The Palms Hotel & SpaImage of The Palms Hotel & SpaImage of The Palms Hotel & Spa

Safety index

79 out of 100

Show All Photos

Safe area tag

Safe area

Beach

Business

Eco-certified

Spa

Shopping

Boutique

Romantic

The Palms Hotel & Spa

Rating icon

8.8

Good (10,399 ratings)

Miami Beach, United States - 

show on map
Location icon

140 m Miami Beach Beaches

Location icon

420 m Miami Beach Boardwalk

Location icon

1.05 km Collins Avenue Shopping Area

Hotel Overview

The Palms Hotel & Spa, based in Miami Beach, is a popular choice among travelers seeking a blend of luxury and serenity in a vibrant city. Drawing from a wealth of user reviews, the hotel has garnered attention for its impeccable services, stunning location, and overall ambiance that promises a memorable stay. However, like any establishment, it has areas that could see improvement, according to some guests.

Thumbs up icon

Hotel highlights

Property

Service

Nature

  1. Prime Location: Nestled directly on the beach, offering guests easy access to the ocean and breathtaking views.
  2. Exquisite Dining: The on-site restaurant is highly praised for its diverse menu and quality of food.
  3. Well-maintained Gardens: Lush, tropical gardens that are meticulously cared for, providing a serene and beautiful environment.
  4. Spa & Wellness Facilities: A fully equipped spa is available, providing a variety of treatments for relaxation and rejuvenation.
  5. Friendly Staff: Staff members are consistently commended for their attentiveness, kindness, and overall hospitality.
Thumbs down icon

Area for improvement

Bathroom

Parking

Accessibility

  1. Room Pricing: Some guests feel the rooms are somewhat pricey, particularly during peak seasons.
  2. Room Size: A number of guests mention the rooms can feel a bit small, especially for families or longer stays.
  3. Additional Fees: Unexpected additional fees for amenities can be a point of frustration for some guests.
  4. Noise Levels: Occasionally, noise from nearby rooms or the hallway can be an issue, disrupting the tranquility of the stay.
  5. Limited Parking: Limited on-site parking available, which can be inconvenient for guests traveling with a vehicle.

Amenities

Breakfast available

Breakfast available

Parking available

Parking available

Pool

Spa

Air conditioning

Air conditioning

Laundry

Laundry

Housekeeping

Room service

Room service

Youtube Icon

Related hotel videos

Score icon8.8

RateScore

Total 10,399 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

6.7

Icon

8.6

Icon

4.4/5

Icon

4.5/5

Icon

agoda

126 Reviews

6.7 / 10

Icon

booking

2,219 Reviews

8.6 / 10

Icon

google

2,807 Reviews

4.4 / 5

Icon

tripadvisor

5,247 Reviews

4.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

2,807+ People Are Talking

Property

Service

Nature

Fitness

Location

Cleanliness

Food

Pool

Bar

Amenities

Breakfast

Atmosphere

Wellness

Bathroom

Spa

Sleep

Couples

Parking

Family

Restaurant

Accessibility

Beach

Safety

Business

Nightlife

Kitchen

Wi-Fi

Transit

Entertainment

Gym

Air Conditioning

Hot Tub

Property was mentioned 732 times

15% Negative79% Positive

Reviews based on Property

User image
Allan Hendricks4 months ago
5/5Google icon

This is an amazing resort. The only complaint is that the front desk staff acted like you were bothering them at check-in. Beyond this, the whole property is very posh and offers great amenities. Property is within walking distance of great restaurants and South Beach. Spa was phenomenal. On site restaurant was phenomenal with the friendliest staff. Tiki bar was fun with friendly staff. Our room was comfortable with robes as a nice perk. We will return!

User image
Mely 19946 months ago
4/5Google icon

We stayed here for a week in August 2023 and our experience was good overall. The staff was friendly and the hotel was clean and smelled good. We did have one bad experience though. I will go into details below: Location/ View: the hotel was in a center place where everything and restaurant were very close by, everything was in a walking distance. We picked a room with ocean view so we were right in front of the water so the view was beautiful, we had a view of the pool too. The only thing negative about the view was we didn’t see the sunset from our room because of how the building was positioned. Sizing of the room: the size of the room was decent for being a small hotel. The bathroom is separate into two, one has a sink/ shower and the other has a sink/ toilet. The one with the shower is small and there isn’t much room for two people, me and my husband are not too big and we still struggled to shower together. The water control was a little confusing and took away to get hot. We were surprised to see how digital the room was, the lights, fan, and “don’t disturb” was controlled by buttons. Room: I saw a review of a person saying the bed wasn’t comfortable and I thought that they were being a little dramatic but I was wrong! At first, it didn’t bothered us but after a few days, we start to realize how hard the bed was!! Our backs were hurting. I would suggest the hotel to get some better beds because the rates are not cheap and most people look for comfort when staying for long period of time. Another negative is, you can hear everything. The people next door and people who were passing through the hallway. Thankfully, we didn’t have any annoying people next to us or any babies. It’s not so relaxing when you can hear people. Food/ drinks: was decent, we only ate one time here and it was good. The drinks were well made and were good as well. We did have one bad experience here though, it was on a Wednesday around 1-2am. We were trying to sleep when we start to hear people fighting and throwing things, after a few minutes, we start to smell cigarettes from our bathroom vent (later spread to the room) and that’s when I called the lobby so they can handle the issue. We thought it was the people next to us but when security came they didn’t find hear. Again, we kept hearing them fighting and it was 2:45 am already and we decided to go to the lobby. They went again to the level and they didn’t hear anything until we told them to go inside our room so they could hear and smell the smoking, glad they went inside because they figured out it was the room on top and resolved the issue. (In case, I have a video where you can hear arguing.) By the time everything got resolved it was 3am! We didn’t get any discount or anything for this inconvenience!

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 251

Bullet point

Number of floors 12

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

8

Download

176

Upload

66

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Miami Beach Beaches

140 m

Miami Beach Boardwalk

420 m

Collins Avenue Shopping Area

1.05 km

Fontainebleau

1.19 km

Miami Beach Convention Center

1 km

icon

Getting around

Adrienne Arsht Center Metromover Station

4.5 km

Hialeah Market Station

6.5 km

icon

Airports Nearby

Miami Intl. Airport (MIA)

8.5 km

icon

Restaurants

Starbucks

140 m

Hoja Taqueria Miami Beach

Nearby

Broken Shaker

280 m

Casa Faena Restaurant

280 m

Gitano Miami

280 m

Street View

Icon

Daytime safety

66 out of 100

Safe

Icon

Nighttime safety

43 out of 100

Risky

Miami Beach safety index

Safety

Crime

79

Overall Safety Index

Safe

An average rating of the six safety categories

79 out of 100

Icon

Women safety

Risky

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

59

Icon

Physical safety

Very Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

87

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

57

Icon

Political safety

Very Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

81

Icon

LGBTQ safety

Very Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

87

Icon

Medical safety

Very Safe

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

52

Overall Crime index

Moderate

An average rating of the crime categories

52 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

Crime category icon

Car theft  46/100

Crime category icon

Car break-ins  57/100

Crime category icon

Home break-ins  48/100

Violent crime severity

Moderate

54

Crime category icon

Physical attacks  47/100

Crime category icon

Racism or religion motivated attacks  31/100

Other crime severity

Moderate

58

Crime category icon

Insult or harassment in public  45/100

Crime category icon

Corruption or bribery  59/100

Crime category icon

Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.8 - $2.7

icon

Coffee

$2.3 - $7.3

icon

Beer 0.5L

$1.6 - $2.3

icon

Meal, inexpensive restaurant

$13.6 - $36.3

icon

Public transport, one-way ticket

$2 - $2.7

icon

Taxi 1km (normal tariff)

$0.8 - $1.1

icon

Meal for 2 people, mid-range restaurant, three-course

$63.5 - $181.5

icon

Bottle of mid-range wine

$3.6 - $18.2

icon

McMeal at McDonalds

$9.1 - $13.6

icon

Coke/Pepsi 0.33L

$1.8 - $3.6

icon

Public transport, monthly pass

$90.8 - $118

icon

Gasoline (1 liter)

$0.7 - $1

icon

Mobile phone monthly plan

$36.3 - $90.8

icon

Fitness club, monthly fee

$22.7 - $163.4

Weather In Miami Beach

°C
°F

Precipitation In Miami Beach

mm
in

Air Quality

Moderate

PM2.58

PM1016

28

Slider marker

Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 16:00

Clock Icon

Check out until 11:00

Children welcome

No pets, service animals welcome

Our Recent Articles