Carneros Resort and Spa

Jeff Spreen8 months ago

1/5

Just so we are clear, we will never be staying at Carneros again after coming here every year for 4 years in a row. Before we get into the negatives; the only thing that has been consistently good has been Boomfly which seems like its not part of the resort; because it exists on the outside; and has consistent employees\management. Over the time we have booked rooms here, we have stayed in their bungalows and now on this trip we upgraded to the Home which were much more expensive. They say they give you complimentary breakfast, it’s just a table of meats sitting on a table full of flies. The services at Hilltop restaurant is non existent; they are always understaffed and what comes out of the kitchen always takes forever. They could have brought it out on 4 plates, but it came out a la cart on 20 plates; and they screwed up most of the food they brought out to the table. Over the last few years it has been worse and worse; the first time we had Hilltop you could get excellent breakfast plates and speciality drinks. The menu was extensively then. Now it’s just 4 items on the menu, and everything you ask for is an extra side. Do not go to Hilltop until they fix the service there. The pool up there also needs work; there is deferred maintenance there; and it’s a shame they’ve lost the will to care for their property. When we came back to our room after a day out doing activities; we found the door to our home wide open; their house keeping left everything in our room wide open to whomever wanted to walk into our stuff. We didn’t have to open any door or lock to get access to everything in our room; it was wide open. The air conditioning was shut off after we left it on; and the house was hot; which takes a while to cool down. The water pressure in our room was terrible; and that has not always been the case; but now it’s an issue for sure. It’s like taking a shower in a campsite or motorhome; it’s pretty non-luxurious. Don’t expect much in the bathroom department; the sink in the masters have no counter top or anyplace to store your toiletries; so if you wanted to use any of your stuff; good luck. You get this general feeling they are trying to squeeze any penny they can out of his place; they don’t lift a finger or put any effort\money back into this place. There is a lot of deferred maintenance and you can tell they have skimped everywhere. Just the toilet paper is the cheapest you can find; it will rip you up. House was not as clean as it could be; outdoor areas were not prepped for guests; and there was cockroaches on the deck upstairs and there was a house mouse that ran through the kitchen probably because they left our home wide open. So seems like they have done something to allow these gross things to happen here. The bedding is gross and smells. We had to insta-cart pillows and blanket from target that we picked up at the front desk. No Joke. Remember guys we are not staying here again. But if YOU are staying here remember to bring your own bedding, shower heads, bug\rat traps, tools to fix issues in the rooms. This is not a 4-5 star resort. This is a DIY resort. The keys to the home don’t open many of the doors on the property, so you feel locked out. You can’t get back to your house from many of the areas you have to use the garage key to walk thru the car paths. They didn’t think that one through. The service at the high end restaurant is pretty terrible. They have these managers hounding the staff micromanaging them; but they can’t do anything quick. Drinks take 45 mins to get from the bar; which is unacceptable, and food from the kitchen takes over a hour. Just to get the check looked like a very confusing mess that required a manager to overlook the waitress which seemed very unnecessary. Very inefficient staff, and management. You would think a restaurant\bar would focus on service and getting food\drinks out to the customers; and focus on customer service. It is the reverse.