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Image of Sheraton New Orleans Hotel
Image of Sheraton New Orleans Hotel
Image of Sheraton New Orleans Hotel
Image of Sheraton New Orleans Hotel
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1/5

Image of Sheraton New Orleans Hotel
Image of Sheraton New Orleans HotelImage of Sheraton New Orleans HotelImage of Sheraton New Orleans HotelImage of Sheraton New Orleans Hotel

Safety index

72 out of 100

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Safe area tag

Safe area

Business

Golf

Pet-friendly

Shopping

Sheraton New Orleans Hotel

Rating icon

8.3

Good (11,742 ratings)

New Orleans, United States - 

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Nearby Canal Street

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140 m Royal Street

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280 m Bourbon Street

Hotel Overview

Sheraton New Orleans Hotel is a popular choice among travelers, offering a mix of comfort, convenience, and varying experiences according to guest reviews. Located in a strategic area, it provides easy access to the city's must-see destinations and vibrant nightlife.

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Hotel highlights

Property

Service

Location

  1. Central Location: Situated in a prime area, making it easy for guests to explore the city's attractions.
  2. Spacious Rooms: Guests appreciate the generously sized rooms, offering comfort and a pleasant stay.
  3. Scenic Views: Many rooms offer beautiful views of the city, enhancing the overall experience.
  4. Friendly Staff: The staff is often praised for their warmth and readiness to assist, making guests feel well taken care of.
  5. Quality Amenities: A range of high-quality amenities ensures a satisfying and comfortable experience for guests.
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Area for improvement

Bathroom

Kitchen

Wi-Fi

  1. Price: Some guests find the hotel to be on the pricier side, especially during peak seasons.
  2. Soundproofing Issues: There are occasional complaints about noise from adjacent rooms or the outside, affecting sleep quality.
  3. Additional Fees: Unexpected additional fees for certain services can be a downside for some guests.
  4. Older Facilities: Parts of the hotel may appear dated and could benefit from an update.
  5. Waiting Times: During busy periods, guests have reported long waits for check-in and elevators.

Amenities

Breakfast available

Breakfast available

Pool

Parking available

Parking available

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Free WiFi

Restaurant

Bar

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Related hotel videos

Score icon8.3

RateScore

Total 11,742 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.9

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8.0

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8.6

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4.2/5

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4.0/5

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agoda

27 Reviews

7.9 / 10

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booking

1,004 Reviews

8.0 / 10

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expedia

1,002 Reviews

8.6 / 10

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google

6,466 Reviews

4.2 / 5

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tripadvisor

3,243 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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6,466+ People Are Talking

Property

Service

Location

Cleanliness

Amenities

Sleep

Bar

Food

Business

Bathroom

Atmosphere

Accessibility

Parking

Kitchen

Fitness

Breakfast

Wi-Fi

Nightlife

Nature

Transit

Safety

Pool

Restaurant

Air Conditioning

Entertainment

Gym

Family

Pets

Couples

Hot Tub

Wellness

Property was mentioned 1527 times

17% Negative77% Positive

Reviews based on Property

User image
Hope W2 months ago

New Year’s stay. Valet was chaotic, no direction. People left their vehicles blocking other vehicles from pulling in off busy Canal Street. Check in was quick. Room smelled sour upon and after arrival for a while(guess we got used to the smell).No fridge and if you wanted a fridge it was $50 plus tax per day.(Should be a perk for Marriott Bonvoy members). Room was clean but felt humid. Since our reserved room type was not available we were given a handicapped accessible. Felt the towel placement in relation to the roll in shower was highly inconvenient. WiFi was in accessible at times during our stay. Glad we didn’t have time sensitive business (going down to business center defeats the purpose of in room WiFi access) but hey it was complimentary. Rate was HIGHLY overpriced and nonrefundable. This area and time frame of travel was in demand and would easily resell if cancellation was needed. This hotel management and ownership was just greedy. Next New Orleans trip will not be to Sheraton. Marriott is not sending review requests because they know that customers were not happy with the no refund policy

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Q. J. Young2 months ago
1/5Google icon

Date of stay 12/28/23 | RM 4303 Around 20:45-21:10 CST (estimated) minutes following a shower and I’m in bed, the smoke alarm sounds non-stop. I’m a pretty understanding man, these are situations that could occur, I call the front desk/guest services no answer. Note, the general fire alarm isn’t sounding so I immediately note this is just my room smoke alarm. I went downstairs and was advised that an engineer/maintenance is already aware and still no one showed up to the room. I gave the staff more than enough time to handle this situation. I returned downstairs and requested another room and a bell cart to assist with gathering my things. Note; earlier in the day I requested a refrigerator to keep my meals cool. Prior to returning to downstairs again, I attempted to call to request for another refrigerator. I reluctantly returned downstairs to request for a refrigerator and finally received one in the other room at 22:20 CST and I’m finally off to get some rest. I really hope that the fair feedback is utilized not to reprimand one, but to be intentional in the work necessary to ensure similar experiences can be avoided. Hotel cost is consistent and there are opportunities, especially at this property to make some great strides. The lack of urgency is disturbing and unacceptable. Regardless if a guest is with a regular group or alone, when things go wrong— and they will, they must be cared for expeditiously. I’m really disappointed that I had to make a trip downstairs several times as one wasn’t available to take my call. Jio (I believe that’s her name) the young woman at the desk was beyond professional, empathetic and reassuring, however the the current playbook must be reevaluated. I will share this feedback with my airline union because something must be done to ensure my experience isn’t another guests’ experience.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 1110

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Number of floors 49

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Number of buildings/towers 1

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Year Built 1982

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

15

Download

102

Upload

39

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Canal Street

Nearby

Royal Street

140 m

Bourbon Street

280 m

Caesars New Orleans Casino

350 m

Caesars Superdome

1.33 km

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Getting around

Canal at Camp Stop

Nearby

New Orleans Union Passenger Terminal

3 km

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Airports Nearby

Louis Armstrong New Orleans Intl. Airport (MSY)

11.5 km

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Restaurants

Creole House Restaurant & Oyster Bar

Nearby

55 Fahrenheit at Marriott Lobby

Nearby

Ruby Slipper Cafe

Nearby

Popeyes Louisiana Kitchen

140 m

Willies Chicken Shack

Nearby

Street View

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Daytime safety

54 out of 100

Risky

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Nighttime safety

25 out of 100

Unsafe

New Orleans safety index

Safety

Crime

72

Overall Safety Index

Safe

An average rating of the six safety categories

72 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

51

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

75

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

31

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

96

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

67

Overall Crime index

High

An average rating of the crime categories

67 out of 100

Property crime severity

High

73

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Mugging or robbery  65/100

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Car theft  60/100

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Car break-ins  68/100

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Home break-ins  60/100

Violent crime severity

High

73

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Physical attacks  62/100

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Racism or religion motivated attacks  44/100

Other crime severity

High

80

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Insult or harassment in public  59/100

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Corruption or bribery  71/100

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Drug problem  73/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $2.7

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Coffee

$3.7 - $6.4

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Beer 0.5L

$1.3 - $1.6

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Meal, inexpensive restaurant

$10.1 - $36.6

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Public transport, one-way ticket

$1.1 - $2.3

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Taxi 1km (normal tariff)

$1

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Meal for 2 people, mid-range restaurant, three-course

$64.1 - $128.2

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Bottle of mid-range wine

$9.2 - $16.5

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McMeal at McDonalds

$11 - $13.7

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Coke/Pepsi 0.33L

$1.6 - $3.7

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Public transport, monthly pass

$41.2 - $55

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Gasoline (1 liter)

$0.6 - $0.8

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Mobile phone monthly plan

$39.4 - $55

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Fitness club, monthly fee

$25.6 - $59.5

Weather In New Orleans

°C
°F

Precipitation In New Orleans

mm
in

Air Quality

Moderate

PM2.58

PM1016

35

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

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